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    Living

    4.0 (1 review)
    ModerateHome Decor

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    16 years ago

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    HomeGoods

    HomeGoods

    2.7(6 reviews)
    1.5 mi

    I've been to this location several times and had no major issues until today. I was in there…read moreshopping yesterday and charged twice for the purchase of one item. I attempted to check the receipt after checkout and was told to " have a nice day" while doing so at the register. I felt brushed along and sorta like the cashier was giving off a " be on your way" vibe. No one was waiting in line when I approached the registers. Line one and two were lit up. I asked who wanted to take me and cashier number two eagerly offered to. She was nice enough. Not rude but interuptive as I counted my cash and I felt rushed. It states clearly on the receipt I was charged twice for the item. I went back w my husband today with the receipt. We asked for a manager as I was charged twice for the same item. We were not accusatory. The cashier called her manager in front of us saying she had customers " claiming" they were charged twice for the same item with attitude.The manager came out and was fairly dismissive and snarky of the situation.My husband asked about their cameras and if they could look back at yesterday's goings on at the register bc the receipt is time stamped etc. It will prove I only purchased ONE plant stand but on the receipt charged for two as I purchased nothing else from the gardening area. The item is marked twice on the receipt saying I purchased seven items when I purchased six. Its all in the video footage. The manager claimed to not have access to the footage in her own store. She had attitude about it and said someone would be in touch within 48hrs with an answer as to whether or not I will receive a store credit.She did not even bother mentioning a refund.The whole experience was fishy. I was asking some questions concerning the camera footage as we were walking out. The manager ( black female covered in tattoos on her arms and a short dark Bob hair cut proceeded to tell me I was being rude. She had a serious attitude problem. I'm disappointed with the customer service. I replied by letting her know I didn't find her not rude and the cameras were on her as well bc she told me the cameras were on me. I have nothing to hide.I don't believe I will be giving my money to this location any further. We proceeded to take our money to the homegoods in shortpump and the experience was and is always more pleasant concerning the staff. No one has ever said hello at willow lawn homegoods or asked if they could help with anything, the bathrooms are filth, so go elsewhere first. The store is fine if you can help yourself ( I can and rarely ask for help) I just sadly found this staff to be defensive, unapologetic, and mostly, the manager unkind. We will be talking with corporate as we have a way to do so directly. We are waiting 24 hrs to do so but the manager at homegoods willowplace in Richmond was most unkind. I sense dishonesty there and realize if its up to her, we will see no store credit/ refund and she will take pleasure in that. I recommend a different location. ( personally) That or dont let anyone make you feel rushed if you sense a mistake on your receipt.

    This is a newer location of Home Goods. It's located in Willow Place across from the Target on…read moreBroad Street. The store is clean, well-organized, and filled with tempting home decor and seasonal items. Their specialty foods section is pretty nice and I love their selection of frames and art. The check-out process hasn't taken too long on either of my trips, and the parking lot is easy to navigate. It's the closest Home Goods to where I live, so it'll be my go-to store moving forward.

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    Project1 - Chalk it up to perfection!!

    Project1

    5.0(2 reviews)
    1.6 mi
    $$

    Redecorating? Looking for that definitive piece to make your room pop? Going for that "WOW"…read morefactor? Get ready to be inspired! This is the place for you! Peruse room after room of creatively designed decor that will add pizzazz to your nest! From gorgeous garden urns to wrought iron to terra cotta pottery, the first booth on your right has a classic and impressive selection of gardenware. Further down you will find a modern, sleek booth designed with funky retro pieces, light fixtures, vintage bar ware, simplistic furniture and mirrors that beckon a revisited 60's vibe. Madmen eat your heart out! Various other rooms feature classic sofas and dining sets, Asian inspired decor, Tole trays, vintage luggage, rugs and more. One booth featuring chandelier pieces will dazzle your senses! Whether you are looking to replace a crystal for your existing chandelier or would like a customized masterpiece, Holly Grove Repair & Restoration has prisms and crystals that outshine any competitor. I hang several different pieces in my window to create an array of rainbows all over my room when the sun reflects these sparkling beauties. Remember the "refracted light" scene from Pollyanna? Magical!! I'd be remiss if I didn't mention Annie Sloan's Chalk Paint booth! The original chalk paint and the best quality there is... don't settle for knock offs! Come see for yourself, Project 1 is a feast for the eyes. Be sure to visit David at the sales desk! He knows his stuff and is as charming and delightful as a Prince! I was looking for a specific piece and he directed me to the perfect addition to my collection! He's a gem!

    This place is amazing. It is nestled among a huge antique store and an art collective. I spent…read morethe whole afternoon wandering here. This particular store has a large section just on replacement parts from chandeliers. Really fun eclectic things. Lots of MCM. I will definitely be back.

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    Project1 - We all have baggage

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    Living - homedecor - Updated May 2026

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