**UPDATE: I was intimidated into removing my review by the owner of the school so that my children weren't kicked out, then as soon as it was removed, kicked out by the director. I was not able to repost the review again until now.
Started out great, but they're quickly going downhill for me. I like to give as much information to people looking for reviews in as simple a format as possible, so here are my bullet points.
PROS:
- They meet my scheduling needs with business hours of 6:00am to 6:30pm Monday through Friday.
- They do pick up and drop off for my school-age child, so I only need to make one drop off and pick up trip for both of my kids.
- The teachers are nice and my kids love them all.
CONS:
- Their policy states that if your kid goes to school with them 3 or more days, you have to pay for the full weeks tuition... Even if THEY choose to close the school down. Conveniently, they seem to have only ever been notified of a positive COVID case exposure at their school on a Wednesday, giving them a 4 day weekend, but forcing families to still pay for a full week. This includes staff and child exposures. Never have they had a report of a case on a Monday/Tuesday, where families could pay only for those days. Seems a little "coincidental" to me.
- When my child was quarantined for 2 weeks because of an exposure she had at THEIR FACILITY, I still had to pay half-price tuition for each week she was quarantined. Their reasoning is "to hold her spot". We weren't on a volunteer vacation!
- Recently, Texas had a terrible winter storm that caused many businesses and all schools to be closed down. Many of the families who have children at their facility have been dealing with no water, no power, busted pipes, spoiled food, and other added expenses in their homes, while also being unable to work. Little Tyke was closed down the entire week as well, but still have the audacity to say they will be "discounting" the tuition for families that week by only charging us half rate.
SUMMARY:
- I know of at least 3 families and staff members in the past 3 months alone, that have left their centers already or are in the process of looking for other daycare facilities due to these very reasons. When questioned about why we are being required to pay for services not rendered, they responded that they too had broken pipes from the storm and need to continue paying their staff. I find it incredibly upsetting that a business whose food is paid for by the government and has business insurance to cover their broken pipes, would compare their situation to that of the families. On top of that, it is their choice to pay their staff even when they did not work, but I do not believe it is rational or ethical to charge our families for services not rendered and expect us to pay, no questions asked. Again, all of this is happening while in the midst of a pandemic AND a natural disaster. Shameful.
NOTE: THE MAJORITY OF POSITIVE REVIEWS ON GOOGLE ARE FROM STAFF. Wouldn't be surprised if the same was true here. read more