I've been here a few times for special occasions like my birthday, or new years. Each time I…read moresplurged and bought a facial and massage package. The whole place is built for relaxation. Every smell, every sound, and visual is there to help you unwind. The massage therapists are very professional and respectful. Each time I've gone, I left feeling like a newborn baby in their mother's arms.

Another day at the spa! Today it was a facial, 75 minutes of…read moreheaven. My technician was Jessica this time and she was super professional and very nurturing. All of it was intuitive and very relaxing. All products smelled amazing and were well absorbed by my skin. It felt very refreshing with a cooling sensation and also very very relaxing. Until next time with another treatment! Love this place.

This place is so can and relaxing . My first time and I will be returning. Great customer service…read moretoo!

So this was my first visit to SpaLuxe since they took over Halina day spa. I used to go the…read morelocation in Austin at the Grove but I decided to try this one a little closer to me on Georgetown. My favorite girl Sara is so awesome for facials I had to book around her days because everyone loves her! I get the signature deluxe organic facial which not only has wonderful different masks and steam but also parafin hand wraps foot wraps and neck and shoulder massage oohhhh so relaxing! I booked my next facial and got a 10% discount yay!

While on vacation in Round Rock, we decided to treat ourselves to a spa day at Kalahari. We booked…read moretwo 50-minute relaxation massages with the warm Himalayan salt stone enhancement and were pleasantly surprised that they were able to accommodate us in the same room for a couples massage. The women at the front desk were friendly, welcoming, and informative. The spa slippers, robes, and lockers were all very convenient. I also appreciated how well-stocked the locker room was with large towels, tampons, shower caps, combs, hairbrushes, toothbrushes and toothpaste, blow dryers, changing areas, showers with body wash, and other essentials. The only thing I think they could add is small hand towels for guests who may need them. We really enjoyed all of the spa amenities, including the relaxation lounge, pool, jacuzzi, and both steam rooms. The massages were relaxing, the warm Himalayan salt stones were absolutely AMAZING, and the soothing music created a peaceful atmosphere. I also loved that the relaxation lounge had comfortable areas where you could even take a nap. The reason I'm giving four instead of five stars is because of a few service issues. Although our massages were scheduled for 2:00 p.m., we weren't taken back until well after our appointment time. We also weren't given the opportunity to choose our preferred massage oil because the selection wasn't fully stocked. My massage therapist asked about my problem areas but didn't focus on the areas I mentioned. Finally, it didn't feel like we received the full 50-minute massage. By the time we returned to the locker room, it was 2:55 p.m., even though we weren't taken back until after 2:00 p.m. The setup process--including selecting oils, getting settled on the table, and preparing the warm towels--also took about 10-15 minutes, which seemed to cut into our massage time. Would we return? Absolutely! Overall, we had a wonderful experience and would definitely come back. Next time, we'd probably try different massage therapists, explore other massage options, choose different oils, and add a few more enhancements to make the experience even better. Forgot to add... I definitely recommend visiting on a weekday for lighter traffic, easier parking, and better pricing. We went on a Thursday, and it was perfect--we were able to enjoy all the amenities without having to wait for anything. Since we had dinner reservations afterward, we didn't get a chance to try any of the food or drinks. However, we did appreciate the complimentary water available in both the relaxation lounge and the jacuzzi area. Keep in mind that the jacuzzi area is shared with all spa guests, so be sure to bring a swimsuit, coverups, wear your robes, or other appropriate attire. Overall, it was a great experience. Enjoy!

0 Stars -- Beautiful Spa, Terrible Customer…read more ServiceMy friend and I visited the Kalahari Resort Spa in Round Rock, TX on Friday, 9/11, to celebrate her birthday. We each enjoyed an 80-minute facial, and I want to be fair: the lounge, locker room, amenities, and the actual facial services were lovely. Unfortunately, the experience at the front desk completely overshadowed what should have been a relaxing and luxurious spa visit. The check-in and check-out experience was awkward, frustrating, and, frankly, incredibly disappointing. At checkout, one of us realized that she had misplaced her cell phone and asked the female clerk at the front desk if anyone had turned in a phone. The immediate response was simply, "No." There was no offer to look, no attempt to help, and no mention that the spa had a lost-and-found area. What happened next was even more surprising. Almost immediately after dismissing our question about the missing phone, the clerk asked what gratuity we would be providing to the esthetician. We were stunned. A guest had just told you she had lost her cell phone, and instead of offering even the most basic assistance, the focus immediately shifted to collecting payment and gratuity. There was no, "Let me check," "Have you looked in the treatment area?" or even, "We have a lost-and-found box." There was also no question about how we enjoyed our services or whether we had a good experience. And this wasn't a situation where the front desk was overwhelmed with guests. There was no one else at the counter besides the two of us. Ironically, before leaving, we were able to use the phone's "Find My Phone" sound. Lo and behold, the phone was under the front desk counter, inside the lost-and-found crate. So I have to ask: Did either clerk offer to look for the phone? No. Did either clerk tell us there was a lost-and-found box? No. Did either clerk make any effort to help us locate it? No. The phone was literally sitting under their counter. The esthetician who provided our facials was wonderful, and the spa facilities themselves were beautiful. Unfortunately, a luxury experience is about more than the amenities. Customer service matters. The interaction with the front desk staff was so lacking in courtesy, warmth, and basic human concern that it completely changed how we felt about the visit. A spa should feel relaxing, welcoming, and luxurious from the moment you walk in until the moment you leave. Instead, the front-desk experience felt transactional and dismissive: pay, tip, and move along. For a resort that presents itself as a luxury destination, this level of customer service is simply not acceptable. The facilities and treatments may be nice, but the spa experience as a whole is not luxurious when the people representing the facility make guests feel ignored and unimportant. I left extremely disappointed and would not recommend the Kalahari Resort Spa based on this experience. Management should seriously evaluate the front-desk customer service and train staff on how to handle guests with courtesy, empathy, and basic professionalism.

Darnishca! I have been going to her for a few months now. She truly has a gift. There is something…read moreabout her calm spirit that helps me find quiet and peace during a message. And her massage is amazing. I always feel so much better. I have recommended her to everyone! Don't think twice, book your massage with Darnishca.

My son went in for his first massage. He had slept wrong and had a kink in his neck. He was seen by…read moreRebekah. He had the 90 minute massage with some kind of scalp treatment (I forgot the name). He came out and reported that the massage was great. He relayed all of the different techniques that Rebekah had utilized and that the pain in his neck was indeed much better. The scalp treatment may have been his favorite and the treatment left him smelling pretty good! He'll definitely be back for another massage!

Zora was absolutely amazing. Best massage in a long time! She was meticulous with my shoulder and…read morerange of motion is much better.

Scheduling is easy. Friendly, quiet environment. Colleen is absolutely knowledgeable and capable.read more

I have reviewed Hand & Stone before but I have to give a shout out to Dakota. His massages are…read moreULTIMATE relaxation!!!

Great customer service and reasonable pricing. Everyone interacted with was great. The massage was…read morevery thorough. The vibe was chill.

My issue came when I went to pay after what had otherwise been a wonderful facial yesterday. I have…read moreno complaints about the service itself. Several months ago, a friend gave me a $200 gift card, which I had been saving for the right occasion. I had used $90 on a manicure last year and still had the remaining $110 balance clearly written on the card, along with the original receipt in my purse. When I called to schedule the facial, I even asked if I could use a card for part of the cost and was told I absolutely could. When I handed the receptionist my card to pay, she told me there was no balance left. I showed her my receipt proving I had only used the card once and should still have $110 remaining. She printed a receipt for a service purchased by the person who gifted me the card and said, "See, you did spend it." I told her that was not me, that was the woman who gave me the card. She then explained that they had switched to a new system and that it looked like the credit from my gift card had been mistakenly applied to her customer account, not mine. I know my friend likely had no idea this happened; she gifted me the card quite a while ago. I am not going to call her to ask, as this situation was mortifying enough as it was. Despite that, the receptionist told me there was nothing they could do because the money was already "spent." I was stunned. This was a gift that belonged to me, and through no fault of my own, the spa's error meant I lost over half of its value. I owed $210 for my service rather than the $100 I had planned for. No effort was made to make things right, no offer to investigate further, and no credit for the balance I lost. It was disappointing, frustrating, and honestly shocking. The way the front desk handled this situation was unacceptable. I left feeling completely disrespected and taken advantage of. I will not be back.

I had the 50 min deep tissue, with Josefina, the entire experience was exactly what I needed…read more Relaxing and great massage. The ambiance is so peaceful when you walk in, and the staff and massage therapists are all so friendly and welcoming. The quiet room before your massage to help relax is a great addition too. Will definitely be back and would highly recommend.

This was my second visit to Zen Massage, and I'm so glad I decided to give them another chance. My…read morefirst experience wasn't great, but this visit completely changed my opinion. I don't know if I was just exhausted or if Lisa has magical hands, but I walked out feeling like a completely new person. She quickly figured out exactly where my body needed attention and adjusted the pressure and techniques accordingly. It honestly felt like she understood every tight muscle and nerve that needed relief. I left feeling incredibly relaxed, refreshed, and so much lighter. The ambiance was lovely overall. The only minor downside was that my room was close to the main entrance, so I could hear people coming in and out. Next time, I'll request a room farther from the entrance for an even more peaceful experience. I'll definitely be booking Lisa for my massages going forward. Highly recommend her!

Date Night couples massage, loved it! Will be back!! Clean rooms, Quality massage therapistread more

I always have a great experience and massage whenever I visit M&K! I had Katie on my recent visit…read moreand she was phenomenal! She really listened to what my concerns were and needed focus on. She was very knowledgeable and told me that my problem area derived from other parts of my body. I'm not going to lie she really worked on the areas that needed work and it was uncomfortable but such a relief after! She even noticed a problem area in my face with my TMJ and really worked the area to relieve tension. I would book Katie again in a heartbeat!

Love this location! Everyone is so friendly and the providers are trained well. I'm gonna try their…read morenail salon next

Great service and amazing masseuse…read more Have not gone wrong with any! *really like the Eucalyptus and lemongrass spray

Omg I just LOVE this place. I've been frequenting it for years and love their body treatments…read more There is nothing better than self care. I always get the deluxe body treatment. It's a full body treatment that begins with dry brushing followed by an amazing body scrub then wrapped up like a burrito. After the wrap your Vichy shower begins and it's Devine! After that it's followed with a 50 minute massage. It is the best bang for your buck in town! Bill and Yoshi are the BEST! Be prepared to get your hair wet since you're basically having someone bathe you. I feel like a million bucks every time I leave!