Oh, man. This is a tough review to write. First off, there are so many things I really like about…read morethis hotel. The location is great - close to everything in Friday Harbor but not on a street with as much traffic as some others. The customer service is great - just send them a text and you get a response in seconds. The staff are friendly and helpful. Our room interior was good - everything looked clean with plenty of toiletries, cozy robes, and a heated bathroom floor. The bathroom in general was dated. We had a non operational jetted tub that had been converted into a duel faucet rain shower. It was rather weird, but it worked. I also really liked the keyless entry, so no worries about losing your key!
Now, my one negative. Our room, and I'm assuming all rooms on this side of the building, abut a loading dock and parking lot for an adjacent grocery store. Every morning at 5am, a semi truck, fork lift, and workers unload the truck. In addition to back up safety alarms, truck engines idling, and workers talking, you also hear the constant rumbling of goods being unloaded. This goes on for HOURS.....starting at 5am. The hotel gives you ear plugs and notes that there is no noise ordinance on the island and notes that neighbors can be noisy and the hotel can't do anything about that.
I get it...you can't control noisy patrons or neighbors, but the description given doesn't really convey what is actually going on with this side of the building. Constant, very loud noise and alarms for over two hours starting at 5am.
All that said, I would stay here again, but I would make sure any room I book has views of the harbor, and not the back side of the hotel.