It is not very often I am pushed to write a bad review, but this place was awful and I really was NOT impressed! They brought wrong orders to both my friend and myself, argued that we had ordered wrong and it wasn't them. Therefore we were then expected to pay extra for their till staffs mistakes!
They think waffle pattern wafers are waffles!
The only polite member of staff was the busboy Conner. I did enjoy the fruit smoothie drink I had, but that was the only redeeming thing.
They also only have one toilet in the whole place, which was dirty and didn't have any toilet paper!!
All in all a bad experience to never be repeated. I found them to be a very poor imitation of Sprinkles in London.
I don't recommend the place at all and was left sorely disappointed after expecting better.
An update I have been back twice since my first visit, not by choice of my own. But thought I would add notes about those experiences also.
Sadly nothing much has improved from my first visit, the second time we were seated downstairs - it was dirty and smelly. My third and final visit, we ended up queueing outside, people were pushing in and when we did get inside on a very cold day mid winter the staff turfed everyone out again - once finally seated the atmosphere and volume was horrendously loud, people screaming and shouting across the shop. And now that customers are made to queue at the counter to order and pay, there are two lots of queues in an already very narrow cramped shop, which meant that people were knocking into us as we sat waiting for our drinks. Even after we moved across the booth to be further away we had people knocking the table and some cheeky individuals taking a seat or putting their belongings down on our seats or the table!! NEVER again will I visit this vile establishment, hygiene seemed to have got worse staff don't care and the noise level is intolerable. With the volume of people passing through their doors - mainly children teens and young adults, I'm surprised the business hasn't been shut down by safety health and hygiene inspections. read more