First let me say that my family loves Little Caesars. We were so excited when the White House store opened and placed several orders there. Unfortunately, the store is poorly managed and struggles with order accuracy, delays, and inconsiderate staffing. It's difficult, at best, to get them on the phone, and their voice mail is always full. I initially quit going to this store for these reasons, but recently gave them another chance, thinking perhaps things had gotten better. Nope, the issues persist. I've placed three orders since this decision, and two were inaccurate and delayed, with no acknowledgement or offer from the store to offset the issues. Like most people, I work hard for my money, and expect to get what I pay for. I also expect for it to be ready at or near the stated time. And to be clear, I'm not looking for my entire order to be comped, just some acknowledgement of the issues, and effort to make them right.
Most recently I placed an online order at approximately 3:40pm for drive thru pickup at 5pm at the White House store. Received email confirmation that the order would be ready for pickup between 5:00 and 5:05pm. Arrived at store at 5:07pm. Order was not ready so we were given a buzzer to wait. My son went in the store to check on the order around 5:18 to see how much longer it would be. The order was ready at 5:23 and he was told the delay was due to the Pepperoni Puffs being in the oven. Uh..why were they just being put in the oven....the order was placed before 4pm? Typical though. Got home and discovered they gave us a regular stuffed crust, instead of pretzel stuffed crust pizza. I called and spoke to the assistant manager who said I could bring the incorrect pizza back and he would replace it. I live 6 miles away from the store (12 miles round trip) and told him this. I had already made this trip once, waited for my order to be completed and didn't want my other food to get cold. There was no offer to replace all order items (so they wouldn't get cold during the return) or to provide a discount of any kind. And when I asked about this, I was told they could only replace the incorrect pizza.
Sad to say that this store will no longer be getting my business, referrals, or good reviews. read more
