Alyssa is truly my FAV! Literally one does it like she does. I have been coming to her for over a…read moreyear now for my brow threading and I refuse to go to anyone else. My brows look flawless every time and her customer service is TOP notch. It's always such a relaxing peaceful vibe when I come in and the experience is always great. I highly recommend her if you're needing brow threading, lash lifts, or brow lamination! I recently got a lash lift and brow lamination from her and will definitely be getting them again in the future

Alyssa's brow work was consistently great, and I was a loyal client of hers for nearly six years…read more Unfortunately, my experience with her business practices and customer service has been deeply disappointing. I recently purchased a 10-session package for $430. I only learned Alyssa was leaving because she casually mentioned it during one of my last appointments. As a client with a half-used prepaid package, I was never proactively notified, offered options, or told how my remaining services would be handled. To be fair, I genuinely tried to make the situation work. I even booked an appointment with one of the artists Alyssa personally recommended. Unfortunately, while they were kind, the results simply were not to my standards. That confirmed what I already knew: I purchased this package specifically because I trusted Alyssa's work--not simply because I wanted eyebrow threading. Feeling stuck, and without another solution, I requested a prorated refund of the unused package. I didn't ask for this refund because of any changes on my end. I requested one because the provider whose services I specifically prepaid for became unavailable indefinitely. Had Alyssa not left, I never would have requested a refund. Instead, I was expected to absorb the financial loss caused by circumstances entirely outside my control, which I believe was fundamentally unfair. Although Alyssa did agree to issue a partial refund, which I appreciate, she would only do so after retroactively repricing all of my completed appointments at the full individual session rate instead of the discounted package rate I had paid. As a result, my refund was substantially reduced. I would never have chosen to receive these services at the full individual session rate. I purchased the package because the discounted pricing reflected the value I was willing to pay. Retroactively converting completed appointments to the full retail rate fundamentally changes the financial agreement I originally accepted. I was told that Alyssa's policy only allows a package-rate refund if an artist "permanently leaves." However, "buying a one-way ticket", "planning to travel for over a year", and having "no return date"is, from a client's perspective, functionally no different. Expecting clients to leave hundreds of dollars with a business indefinitely in the hope that an artist may someday return is unreasonable and unfair. Unfortunately, this experience reflects what I now recognize as a broader pattern. When the studio transitioned to the Fresha booking app, I accidentally booked with a newly hired artist because I didn't realize the new system assigned providers differently than before. Of course, I was welcome to keep that appointment, but I am very particular about my eyebrows, and for several years Alyssa had been the only person I trusted to thread them. Rather than proceed with an artist I didn't know, I immediately explained the misunderstanding and chose to forgo the appointment and wait for Alyssa instead. Despite being a loyal client for years, there was no flexibility or grace for what was clearly an honest mistake during a confusing system transition, and I was still required to pay for an appointment I never received. I've also seen disheartening posts on her business instagram page where she appears to poke fun of clients who arrive late. While every business has the right to enforce a late policy, publicly ridiculing clients who support your business struck me as unprofessional and disappointing. Even as someone who was never once late to an appointment, I still found these posts to be incredibly off-putting. True customer service isn't only about offering clients a drink when they arrive. It is about showing respect for them in difficult situations, especially when your business can no longer fulfill its obligations. Although Alyssa's talent is undeniable, and I sincerely wish her the best with her travels, her talent doesn't excuse poor communication or unfair business practices. After six years of loyalty, I expected to be treated with far more transparency, fairness, and consideration than I received.

friendly, quick to respond, and clean! nina is quick with her services without compromising on…read morequality. got my brows threaded and lash lift and everything came out even better than i expected. i went thinner than what i usually go for and she executed what i wanted perfectly. would return when i'm in the area !!

I went to Nina for my first ever brow threading. She explained the whole process as she went…read morethrough it. I really liked the face mapping she did before starting the threading process. Super easy booking process and plenty of street and neighborhood parking. I've now been going here for the past year and can't recommend her enough!

Ava did a great job shaping my brows. She was super knowledgeable and thorough. I have very…read moresensitive skin and had a little bit of lifting (not her fault!) but she gave me great aftercare instructions that helped my skin heal in just a few days (arnica was a 10/10 tip). Very happy with how my brows look!

Cathy was amazing.. I was a little worried bc the area was tiny sketchy.. homeless around the…read morecorner but it on a busy street so u r pretty much safe. Just keep an eye out. Anyways. I have done my own lift lash and it did not come out how Cathy did mine. I instantly got noticed and asked for her info. She does not disappoint. She takes her time. And can see how detailed she is and careful not to put any chemical or object in your eye. My brows are great too. Bit ots the lashes that got me. Thank you Cathy. See you in 4 to 6 weeks.

I tried a few bad places after my lash person moved away. Lauren not only does a great job, she is…read moreso nice!! Her dog Jagger is so cute and the salon is clean and well kept. Her bed is very comfortable. I've had 5 back surgeries so that is important to me. Lauren is always on time as well. I highly recommend her if you want lash extensions or eyebrow shaping. She consistently does a great job on both.

Really unhappy with my service. I got cut multiple times and called to complain and they said it…read morewas because of my skin being "so sensitive" and to wait and it will go away. I then emailed the company and they ignored me when I asked for a refund and asked if it was normal to be cut up like this. Don't recommend this place at all.

I really needed to get my brows done and came here hoping it wouldn't be busy. I was helped right…read moreaway by Kolby and I love how my brows came out! Great service, fast, and Great brows on point. Definitely will come back!

Cindy was so sweet to squeeze m in. She was very skilled . I took a star off not because of the…read moreservice but the set up. They do not have a great set up. It's uncomfortable and not easy for her to get positioned correctly. They should really upgrade the chairs to assist with a stellar result.

Anu is great! Professional, quick, clean space…read more AND, she has parking in the back - just enter the alley behind and you can enter the shop from the back door. She a really great threader!

I've been coming to this eyebrow threading shop for years, so I was especially disappointed by my…read morerecent experience. When I arrived, no one greeted me or acknowledged that I was waiting. I waited for my turn, and when another customer came in, she was taken before me. I politely explained that I had been waiting first, but I was told to wait for another employee because the customer was a regular. I understand that regular customers are important, but I felt disappointed because I had already been waiting. As a longtime customer, I expected to be acknowledged and treated fairly. The employee who eventually did my eyebrows was very helpful and kind, and I was happy with her service. I want to make it clear that I appreciated her help. My concern is only about how the situation was handled when I first arrived. I hope the owner can understand what happened and improve the customer service experience for everyone

I had the chance to visit Queen Bee once again for my f/u service. Scheduling was easy, front desk…read moreis welcoming and friendly, and my service was amazing as usual. The space continues to feel clean and organized. The owner reached out to me via text in order to follow up on a prior experience that was not the most relaxing environment. I found the professionalism and genuine interest to improve the client experience truly refreshing and personalized. This place goes above and beyond and has created something special in a city like L.A. (Culver City). You may want to take a look at their pre-pay package deals if you're a frequent customer. I feel I receive solid value here. Parking: Small private lot or street parking.

Living on the westside of LA, it's hard to pick a go to waxing spot that checks all the boxes a…read moregirl would want! First of all, the aesthetic and environment of the place is beautiful. It feels like you're stepping into a friend's guest house and the people are welcoming. Samantha did my full leg + underarm wax and she had such amazing energy! She made the 30 minutes go by quickly with her personality and painless work. Will definitely come back again while I'm still living nearby :)

Maria at MK Beauty is amazing! I come here once a week for a face massage and once every two months…read morefor my brows. The service is the best!!! Ever since I started coming here, I've felt prettier than ever. My skin feels so toned and glowing.

Best! Thoughtfull, caring, knowledgeable service. Mariya is trustworthy and have never failed me…read more Always calm, clean vibe, can not praise it enough. Your face will thank you!

I called Zaib's at 10 AM the day I needed to have my eyebrows done to see if I could schedule an…read moreappointment. Luckily she was able to book me in same-day! Zaib keeps her salon very clean and comfortable. The threading lasted a little less than 10 minutes, super quick. I am so so happy with the final result, finally feel like myself again! 10/10 experience I will be back.

I'm new to Culver City and chose Zaib's Place based on good reviews. I usually get my brows…read morethreaded for a clean-up and have always had a great experience elsewhere. Unfortunately, this visit left me incredibly disappointed and genuinely heartbroken. When I arrived, I didn't realize it was by appointment only, but I asked if she had time to take me. She said yes, just to wait, so I did--while she tinted another client's brows. I wish more than anything she had told me no. I've been blessed with thick, full, fluffy brows and I've worked really hard to maintain them. When it was my turn, she never asked me what I wanted. She didn't remove my makeup or clean the area around my brows beforehand, which I've always had done at other places. That was the first red flag. I told her clearly, "I like my brows thick. I'm just here for a clean-up," and she said okay. But once she started, she took an unusually long time, kept plucking, and then started using scissors. I should've trusted my gut and stopped her. When she handed me the mirror, I was genuinely in shock. My brows were so thin--nothing close to the "clean-up" I asked for. I told her they looked really thin, and she just said to use brow gel to brush them up. But how? She cut them so short there's nothing left to brush. Now, my right brow is noticeably thinner than the left. I look like I stepped out of the '90s--and not in a good way. I haven't been able to look at myself without getting emotional. Brows frame your face, and for many of us, they're deeply tied to our confidence. I left feeling devastated. I don't enjoy leaving negative reviews, but I hope this saves someone else from going through the same experience. If you love your brows, go elsewhere!

She was very efficient, did great work, reasonably priced, would definitely come back again.read more

Courtney is super punctual, always respects your appointment, and is the guru of eyebrows. People…read morealways ask me if my eyebrows are natural. It wouldn't have been possible without her