Just before noon today, I was going to do laundry. However, my washing machine wasn't working and…read morewas making a noise even after it had been unplugged for awhile. I called Mark at North Saanich Plumbing Inc. and he immediately sent Dave to check out my washing machine. In no time Dave arrived and was checking that: the washer was plugged in properly and that: the taps weren't leaking. He subsequently held down the cancel button and did a hard reset, which fixed the washing machine. I never though I would be happy to do 4 laundry loads of laundry, if Dave hadn't arrived. I have used North Saanich Plumbing for many years, and don't know what I would do without them. Many thanks to Dave, Mark, & Aaron. I highly recommend that if you need a plumber call North Saanich Plumbing Inc. (250) 656-4744. Sharon Johnston

The good and the NOT SO GOOD BE AWARE - this is basically a…read more'hands-off' on-line business. The plumber assigned to our job was great. Brody was 10/10. The problem is with the owner and his business model. He will not provide an itemized invoice of costs - Just one line for 'total labor' (no rate or duration) and one line for 'total parts' on an invoice for over $1100. The person who answers the phone, who books your job and knows the details of the work done, says he has 'nothing to do with the invoice' (how interesting!) - that's done by the owner Aaron De Yaeger who refused a written request for an itemized cost of parts. As for payment you are not advised ahead of time that they don't take VISA and don't bother driving to the address on the invoice to pay cash. It's a lovely residence. There is NO STORE, no shop, no face to face customer service. Hopefully the plumbers get a fair % of the labor charged because after some effort we learned that we paid $165/hr which is well above the 2026 provincial rate range for BC red seal journeyman plumbers. I would really like to be able to recommend this local business but while they claim they are keeping costs down that does not transfer to the customer.

I highly recommend this plumbing company, I am very impressed with their services…read more My elderly clients were without toilet services and had sewer backed up into their shower. My manager called three plumbing company's yesterday to get their plumbing serviced. When I heard that no one had come, I called Wade Roberts plumbing this morning. I was assured that they would have a plumber out very soon. A plumber called to check in, with a time frame of within 1 hr. Sure enough, two plumbers arrived within that timeframe. Brock and Easton were very professional and both courteous, respectful and patient with my elderly client and myself. Every step was explained, price quoted and agreed to prior to commencing, as they worked through the diagnostics and resulting cause. They churned through invading tree roots, clearing the clogged pipe and expediently restoring services. I wish we had called you yesterday. Thank you for your excellent service.

Wade Roberts gave us excellent service on both some simple installations and on more complex work…read more All plumbing work was done as scheduled and competently. The technicians were unfailingly pleasant to work with. John westover

When our home-owner insurance company advised us that our hot water heater tank was more than 12…read moreyears old, they would no longer cover any water damage as the result of the water heater. Consequently, we decided to replace our electric water heater tank with a new one. We looked around to see who was available in our community, and after verifying the consumer feedback and the rating at the Better Business Bureau, we contacted Sidney Plumbing. Mike was very helpful and gave us an unambiguous comprehensive quote and an early available date for the replacement. We were glad that we chose Sidney Plumbing as Andrew was very careful in safely removing the old tank from a very tight corner location surrounded by laundry facilities and avoiding the piping of a central vacuum system. Overall, we are very happy with our choice of Sidney Plumbing experts to replace our hot water tank.

I phoned this outfit three times, leaving messages regarding our plumbing issue, and never heard…read moreback from them. Hard to recommend an outfit like that.

Absolutely exemplary service. Response time was excellent, a fair quote was given before and after…read moreinspection. Communication was flawless and appointment times adhered to (with a courtesy text message that the technician was on the way). I had contacted the plumber as my LifeTime Rheem large capacity hot water tank does require some routine maintenance. As it turned out the connected expansion tank was filling with water and was improperly installed. The tech rectified all that within a tight time frame -- and of course throughly inspected the main tank, electronics, and electrodes. He also drained any sediment. While these are typical aspects with respect to the requested services, the manner performed was exhaustive, professional and everything was kept clean, dry and tidy. I had complete confidence as I looked on and observed complete respect for my property. In the course of the service call (which I was initially hesitant to initiate, just because, well, who bothers with maintenance?), it was also determined that my water pressure regulator valve was malfunctioning after a water pressure test was conducted early on. While replacement was relatively costly, it was perhaps critically necessary so that was why I'm thrilled. This was a throughly executed, friendly, and even thoughtful service(s) call. I'd have no hesitation recommending Good Buddy Plumbing and Heating to anyone who asks.

From the owner: With great respect for both your time and your property, we focus on quality workmanship and…read morecustomer satisfaction. Good Buddy Plumbing & Heating offers a range of plumbing and heating solutions for residential and commercial clients. Friendly, experienced and professional. Fully licensed, insured and bonded. We happily service Southern Vancouver Island and beyond

Mike & Max from Impact Plumbing responded promptly to a request for service due to a leak in my…read morelaundry room. They were kind, professional and efficient with diagnosing and repairing the plumbing issue. I felt confident in the service I received, happy with the information that was conveyed to me and also felt safe as a single female being alone in my home while the work was being performed. Very grateful and happy with the outcome and I will definitely recommend them to family, friends and co-workers!

DISAPPOINTED BY THE LACK OF ACCOUNTABILITY AND CUSTOMER CARE!…read more I hired Impact Plumbing & Heating Ltd. to install a new hot water tank. During the initial assessment, Mike spent a good amount of time discussing options with us, and their pricing seemed fair and good value for the service. While the installation appeared to meet code requirements, immediately after the work completion we noticed that the "relief valve discharge pipe" was positioned directly above a drywall surface--creating an obvious risk should any discharge occur (picture attached). Despite my repeated and reasonable requests for clarification on liability and suggestions to reposition or extend the pipe to mitigate potential damage, I received dismissive replies. The company refused to adjust the work without charging additional fees. Even after I raised concerns about the risk of future property damage, they stated the matter was "closed" and asked me not to contact them again. I had hoped for a cooperative and safety-conscious resolution. Unfortunately, Impact Plumbing did not take ownership of the concern or prioritize customer satisfaction. I would caution other clients to be very clear up front and not assume post-installation support will be available. Image caption- RELIEF TUBE TERMINATES ABOVE THE DRYWALL: Impact plumbing refused to reposition or extend the pipe to prevent damage to the drywall

Within a week of installation of our new hot water tank, it cracked causing a huge leak. We called…read moreimmediately, but the company told us that it would be 5 days before we could get a new one. February is not a good month to have cold showers for 5 days!! Despite numerous calls, we have not been able to speak to a service manager, or get them to budge on the date. Wouldn't recommend the company.

From the owner: Archie Johnstone Plumbing and Heating Limited is a fully licensed and bonded mechanical company…read moreserving Victoria and the surrounding area since 1954. We provide plumbing, heating, air conditioning, sheet metal, heat pump, refrigeration, gas-fitting, furnace, boiler, hot water tank, and fire protection installations and repairs. When you book us for a job we guarantee you: reliable service with trained red seal tradesmen. We also have 3 gold seal approved project managers. We are proud to provide a 24/7 emergency repair service and have a retail store that stocks plumbing parts and lots of faucet cartridges. We look forward to hearing from you! When requesting a quote please provide a phone number where we can best reach you.