1. Impact Plumbing & Heating

0

Victoria, BC

Impact Plumbing & Heating

4.0 (4 reviews)
Open • 8:00 am - 4:30 pm

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5 months ago

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1 year ago

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3 years ago

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5 years ago

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Drain Pro - Better Business Bureau 2023 Torch Award Winners!

Drain Pro

(14 reviews)

I wish I had checked these reviews before contracting Drain Pro to replace our water main. That…read morewater line was maybe 75 years old, so we weren't surprised when it started leaking. I shortlisted three companies from seven, then chose Drain Pro because their boss Ian gave more details about city regulations than the other estimators. Bad idea. Drain Pro disappointed us in three ways. First, they didn't try to use the old shutoff and instead drilled through the foundation because it was simpler for them. Second, on the inside they cut through the drywall in two places for the new pipes, but just left it like that instead of patching. And third, they made almost no effort to level and replace just three feet of our walkway's interlocking bricks, simply leaving it as a tripping hazard. Considering that we paid them over $5,300, it's surprising that Drain Pro blew their reputation on trivial tasks like small drywall patches and walkway replacement.

A pipe burst in my basement and a young guy came and fixed it. Two days later the pipe burst again…read more(because they did a quick fix rather than a true repair). When I called them about the burst pipe, the fellow on the phone was extremely rude and aggressive toward me. Making statements like "what do you want me to do about it" When I spoke to the manager about how the employee's communication was inappropriate, the manger/boss also had an aggressive and belittling response. This business is not woman-friendly (similar to LIse's experience listed in Yelp). These people need to take some communication training and/or grow up Would never use this business again.

Impact Plumbing & Heating - plumbing - Updated October 2026

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