I needed a new burner for our backyard fire bowl and Anthony took care of my order. It was quick…read moreservice and delivered it directly to my home in Qualicum Beach Dave Christian

I bought a local fireplace hoping this would be the answer and was excited to support local…read morebusiness. Had a service technician come out which took forever, however the parts manager fit us in early. The call out was $197.00 which is more than most. The technician said it needed a new pilot and heating bar. I was shocked as the fireplace is only 2 years old and only used for 1 winter. I was quoted over 600.00 to replace this part and 2 hours labour. The fireplace cost 5K so that is in total 1/5 of the cost and the technician wasn't sure if that would fix it. Called another company the part was 107 dollars .. he came and said the part wasn't needed as the log a the back had slipped and that is why the fireplace wasn't staying on. The other company looked online to ensure the logs were placed properly where the Heat Savers Technician wasn't sure and asked Me to refer to my manual. My problem was fixed by another service for 100.00 ... VERY disappointing that I was told something that wasn't the case. My fireplace now works thanks to the OTHER company

I highly recommend this firm. When we wanted to upgrade our old "B-vent" gas fireplace to a "direct…read morevent" model in 2018, another local company told us it could not be done. The team at Ark At Home installed a Valor Portrait that looks great (see photo) and vastly outperforms our old unit. The work was done promptly, competently and at the quoted price. Last week (five years later) we called them for cleaning and maintenance. The technician arrived as scheduled and addition to performing routine maintenance he replaced a valve, explaining that the company's experience had shown that it was not reliable. There was no charge beyond the $140 maintenance fee.

Great experience from start to finish. Duncan was fantastic, knowledgeable and super helpful…read more Responded promptly to all emails and calls. Received a fast quote, good price and from order to installation was one week! Awesome. Love our new Valor G3.5 unit! It was exactly what we were looking for. I would highly recommend Ark At Home for a gas fireplace insert.

Kelly Wilk came to my house and talked me into spending $20,000. My existing fireplace was 3 years…read moreold and made the room too hot. Kelly Wilk said he had the solution for a cooler fireplace. I spent $20,000 and the room is just as hot as before. Do not deal with Wilk Stove. They are dishonest.

Our experience with Wilk Stove has been extremely frustrating. We ordered a conversion kit for our…read moregas fireplace. We were told we would receive it within one week. Instead it has been one mishap after the next. Our kit came incomplete two times and it was not made available for us to pick up on the third trip down to Victoria. It has now been 2 months of wait time. This is not acceptable service Wilk!

Deceptive, dismissive, and the job was left unfinished…read more Pacific Fireplaces installed my gas fireplace without ever disclosing the required "burn-off" process until the job was done. I had never even heard of a burn-off until Chad, the owner, mentioned it as he was leaving--telling me to run the fireplace on high for 2-3 hours while it fills the house with toxic fumes and smoke. He told me not to leave the house because a previous client returned to find fire trucks at their home. And yet they claim it's not their responsibility to help safely manage the fumes? That's outrageous. The room has no openable windows, and I have asthma. Pacific Fireplaces offered no solution--so I had to hire Storm Industries, who were incredible, to professionally vent the fumes from my home. The job is not finished if the client is left in danger. This company failed to disclose a critical health hazard, took no accountability, and pushed the problem onto me. If you care about air quality, safety, or basic ethics--stay far away. Photo attached shows the professional setup Storm Industries provided to do what Pacific Fireplaces should have handled from the start.

We visited the store looking for guidance and information about Electric Fireplaces. We were…read moreimpressed with their selection and the knowledge and friendly service of the staff in this family business. we would definitely shop here again! R&K Verduyn

Our gas hot water tank packed it in last night causing a flood, of course. We put out for quotes…read more(after hours) on line and telephone right away. The first response we got was from DP Plumbing & Gas AKA Silver Knight Heating. Sooner even than the company we dealt with for the last one in 2012. We got three quotes and DP's was the lowest by $400 on one quote and by $500 on the other. Devin Perfect, what's in a name, the owner and Red Seal plumber actually showed up here to survey our situation. No one else did. So here's how things went: Devin called at roughly 9:00am, arrived here at 9:30am, got a call and quote from his office assistant at 10:16am, Devin arrived with the new tank at 12:30pm, installed and operational at 2:30pm, in a much needed shower at 3:00pm.

From the owner: Red Seal, licensed, bonded and insured plumber and certified gas fitter. Residential and commercial…read moreservice, renovations, and new builds.

I have a new counter top and back splash of Quartz. Abstract Stone was prompt, helpful and…read moreprovided quality service at a price that was comparable, and lower than the competition.( I had two quotes and recommends from other residents in my building) Adding the extras of gasfitters to remove/reconnect stoves, plumbers to connect sinks and an electrician to manage plugs is added regardless of the company doing the counter top work. I would recommend the company without reservation.

Abstract Stone is wonderful. Andy at the office is super…read morenice and we were so rush to get countertop since shop which we were supposed to get couldn't do it anyway. They gave us good price and to contact with office was easy. great customer service. we would recommend Abstract stone!! Thank you Abstract Stone!

I just had a heat pump installed in my home to replace a gas furnace. The guys showed up on time…read moreand we're super polite about everything. They protected my floors and carpets, they took time to ask questions and make sure everything was going where I had hoped it would and the contractor Bun, spent a significant amount of time with me once it was installed to run me through the smart thermostat and show me how to work it. I am delighted with the service I received yesterday!

So our fan motor burned out on our gas fireplace and I called to have it repaired. We were very…read moredisappointed that it failed so fast, after only having this unit installed for less than 4 years. They sure don't make things like they used to! When our repair man came from Four Seasons, our first impression was very positive, he was so conscientious, happy and very knowledgeable. He explained so much and took the time to inform us on what was being replaced and how he would do it, he ordered the new motor and departed. Unfortunately when he returned the new motor received was not compatible with our specific installation. Instead of blaming the factory, or just leaving us by saying another fan must be ordered, he called the main office to see what they could do? They made it happen by removing a fan from a new unit they had in stock and installed the new fan that same day. We will for sure be using Four Seasons for all our future service and new purchase needs. U are truly a gem of a company!! Thank U Ben, ( I pray that's your name) the most knowledgeable and courteous service man I have ever encountered! Cheers Rob and Lisa

Mark and his team at Phillips Power Vacuum Service just finished cleaning the ducts and furnace of…read moreour house. They are extremely knowledgeable, efficient and very friendly. Very impressed with their service. I always try to support local business wherever I can... and I can say without a doubt that I'll be recommending them to whomever needs their services. Thanks for a great job guys!

From the owner: Phillips Power Vacuum Ltd. has been in business for over 34 years and is proud to be locally owned…read moreand operated. James MacDougall, Victoria native, has maintained the company to NADCA qualifications. Their team is covered under Workers Compensation and our liability insurance. Please note Superior Steam and Vac has recently purchased this company and offers the same professionalism as the previous owners. We are a small family run business as well. We GUARANTEE our performance!