I highly recommend this plumbing company, I am very impressed with their services…read more My elderly clients were without toilet services and had sewer backed up into their shower. My manager called three plumbing company's yesterday to get their plumbing serviced. When I heard that no one had come, I called Wade Roberts plumbing this morning. I was assured that they would have a plumber out very soon. A plumber called to check in, with a time frame of within 1 hr. Sure enough, two plumbers arrived within that timeframe. Brock and Easton were very professional and both courteous, respectful and patient with my elderly client and myself. Every step was explained, price quoted and agreed to prior to commencing, as they worked through the diagnostics and resulting cause. They churned through invading tree roots, clearing the clogged pipe and expediently restoring services. I wish we had called you yesterday. Thank you for your excellent service.

Wade Roberts gave us excellent service on both some simple installations and on more complex work…read more All plumbing work was done as scheduled and competently. The technicians were unfailingly pleasant to work with. John westover

UNHELPFUL AGEIST DISREGARD for customer only 3 months after a $16K installation:…read more I am a senior lady living on my own who bought my house because it already had a new heat pump and HVAC system installed in May 2024. The Fujitsu thermostat that West Bay installed - but does not understand how to operate - was not working. I called and had to beg Duncan for 30 mintes to send a serviceman out to fix it. This turned into a multi-week ordeal during which 3 different guys spent a total of 6 hours at my house on 3 separate appoinments. None of them could figure out why the thermostat did not work properly. The third guy was on the phone to Fujitsu for an hour while he was standig in my hallway! These were friendly young men who admitted they had never been trained by the company on this product. Frustrated but not allowed to replace the faulty unit, they gave up and left me with a unit I still cannot set on a schedule, meaning I have to constantly adjust the temperature and am not getting the savings on power that a heat pump should provide. When I wrote a long letter to the owner, Dave Young, begging him to authorize this repair, I was ignored. He never responded nor even acknowledged receiving it. I have heard that West Bay used to be a reputable company until bought by this owner who just doesn't care about the customers, only his profit m More than disappointing. Massively disrespectful and greedy.

W3st Bay Mechanical has been supplying us with their services for many many years. They are…read moreextremely efficient and competent. Their technician arrive between the allotted appointment time. If late, call and advise. They are friendly, polite, tidy and very professional. I would highly recommend them

DISAPPOINTED BY THE LACK OF ACCOUNTABILITY AND CUSTOMER CARE!…read more I hired Impact Plumbing & Heating Ltd. to install a new hot water tank. During the initial assessment, Mike spent a good amount of time discussing options with us, and their pricing seemed fair and good value for the service. While the installation appeared to meet code requirements, immediately after the work completion we noticed that the "relief valve discharge pipe" was positioned directly above a drywall surface--creating an obvious risk should any discharge occur (picture attached). Despite my repeated and reasonable requests for clarification on liability and suggestions to reposition or extend the pipe to mitigate potential damage, I received dismissive replies. The company refused to adjust the work without charging additional fees. Even after I raised concerns about the risk of future property damage, they stated the matter was "closed" and asked me not to contact them again. I had hoped for a cooperative and safety-conscious resolution. Unfortunately, Impact Plumbing did not take ownership of the concern or prioritize customer satisfaction. I would caution other clients to be very clear up front and not assume post-installation support will be available. Image caption- RELIEF TUBE TERMINATES ABOVE THE DRYWALL: Impact plumbing refused to reposition or extend the pipe to prevent damage to the drywall

Our hot water tank failed on Saturday. I called the company that had installed it and they had been…read morebought out by a large company. They got back to me and said they would have a plumber out to assess it on Monday. He showed up on Monday and confirmed that the tank needed replacement and he would report back to Head Office in Vancouver. Couldn't confirm when they could get back to do the job! On Tuesday I called them and they said they couldn't get approval for replacement until the following Monday!!!! That would be 10 days without hot water!! I paid for their service call and contacted Mike from Impact Plumbing and Heating. He got me to take a picture of the tank and the label and send it to him! He called back and said his guy (Max) would pick the tank up around noon and head over! He arrived at 1:15 pm and by 2:30 was finished!! One call was all it took!! I would definitely recommend Impact Plumbing for any plumbing, heating or gas job!!!

I checked out some Yelp reviews of local plumber's and Matt at MJA plumbing stood out - he was…read moreprompt to reply to our issues, providing an accurate quote and got the job done just as committed. I don't normally write reviews but make an exception here because Matt was friendly, good humoured, and went above and beyond to straighten out a DIY problem of my own making. We will call on MJA again to be sure.

One of the best experiences Ive had with a contractor in my 17 years of home ownership. Matt has…read morebeen great to work with and he does fantastic work. Highly recommended!!

I had a very disappointing experience with Mr Rooter Victoria which left me feeling cheated. Job…read moretook 30 minutes for snaking one residential kitchen sink. The initial estimate from the journeyman plumber was $750 and then he lowered it to $525 after I objected that the amount was excessively high. I contacted the office manager and she replied that we "input all this data into a computer and the computer provides us with the cost for each task". I would not recommend that anyone use their services.

Their charges do not make any sense. They do not have the right equipment and their staff although…read morepolite are not well trained. I would not recommend using them.

Very responsive and exceptional service. They did a great job, were very careful to clean up…read moreafter, and the staff was friendly and professional!

The workers are all well trained and very polite. They worked it so as to minimize the time the…read morewater had to be shut off. They did an excellent job and cleaned up so well it was hard to know they had been there.

Within a week of installation of our new hot water tank, it cracked causing a huge leak. We called…read moreimmediately, but the company told us that it would be 5 days before we could get a new one. February is not a good month to have cold showers for 5 days!! Despite numerous calls, we have not been able to speak to a service manager, or get them to budge on the date. Wouldn't recommend the company.

From the owner: Archie Johnstone Plumbing and Heating Limited is a fully licensed and bonded mechanical company…read moreserving Victoria and the surrounding area since 1954. We provide plumbing, heating, air conditioning, sheet metal, heat pump, refrigeration, gas-fitting, furnace, boiler, hot water tank, and fire protection installations and repairs. When you book us for a job we guarantee you: reliable service with trained red seal tradesmen. We also have 3 gold seal approved project managers. We are proud to provide a 24/7 emergency repair service and have a retail store that stocks plumbing parts and lots of faucet cartridges. We look forward to hearing from you! When requesting a quote please provide a phone number where we can best reach you.