We have been using Homewise Plumbing since like forever. At least since 2002 for sure…read more We have always been Impressed with their Very Prompt and Courteous service. Dave and the Team have handled numerous issues for us. Needless to say we Highly Recommend Homewise Plumbing and you will not be disappointed.

HomeWise did our perimeter drain inspection. They mistook a backflow preventer as a root and said…read morewe needed to book a follow-up visit. Even though the plumber was wrong and the second visit ended up being unnecessary, they insisted we had to pay $337 for the visit. Part of this charge was for a a helper who was getting on-the-job training. After questioning this invoice, we were told the charges were valid, but they removed the charge for the trainee. They said the remaining $218 would stand. We paid, but noted that we still disagreed and would leave a review as such. At this point the owner started emailing us about how "they are not God" and that any experienced plumber could make the same mistake. Sure, we all make mistakes, but it's not normal to make your customer pay for them. They offered us a refund of $42 if we agreed to remove the reviews. We didn't accept that offer as we'd rather let other potential customers know about our experience.

Hey Chris and crew at Bridgeman,…read more Just wanted to say thanks for the professional and over and above service when installing our tankless water heater. The guys worked until 730 on Friday to keep our water hot for the weekend , much appreciated. When Pete arrived on Monday to finish the detailed work he took the time to make sure everything was perfect and that I understood how the unit worked. A great experience to deal with true professionals. Thank you Brian and Roberta Glennon

They replaced our 25 year-old fireplace with a new Napoleon high efficiency appliance. The price…read morewas competitive and the staff who did the installation were friendly, professional, and did a great job. We also replaced all of our tiling and scheduling with the tile setter was challenging. Chris manage them as a subcontractor very effectively. I would recommend this company very highly.

I just had a heat pump installed in my home to replace a gas furnace. The guys showed up on time…read moreand we're super polite about everything. They protected my floors and carpets, they took time to ask questions and make sure everything was going where I had hoped it would and the contractor Bun, spent a significant amount of time with me once it was installed to run me through the smart thermostat and show me how to work it. I am delighted with the service I received yesterday!

So our fan motor burned out on our gas fireplace and I called to have it repaired. We were very…read moredisappointed that it failed so fast, after only having this unit installed for less than 4 years. They sure don't make things like they used to! When our repair man came from Four Seasons, our first impression was very positive, he was so conscientious, happy and very knowledgeable. He explained so much and took the time to inform us on what was being replaced and how he would do it, he ordered the new motor and departed. Unfortunately when he returned the new motor received was not compatible with our specific installation. Instead of blaming the factory, or just leaving us by saying another fan must be ordered, he called the main office to see what they could do? They made it happen by removing a fan from a new unit they had in stock and installed the new fan that same day. We will for sure be using Four Seasons for all our future service and new purchase needs. U are truly a gem of a company!! Thank U Ben, ( I pray that's your name) the most knowledgeable and courteous service man I have ever encountered! Cheers Rob and Lisa

Mike & Max from Impact Plumbing responded promptly to a request for service due to a leak in my…read morelaundry room. They were kind, professional and efficient with diagnosing and repairing the plumbing issue. I felt confident in the service I received, happy with the information that was conveyed to me and also felt safe as a single female being alone in my home while the work was being performed. Very grateful and happy with the outcome and I will definitely recommend them to family, friends and co-workers!

DISAPPOINTED BY THE LACK OF ACCOUNTABILITY AND CUSTOMER CARE!…read more I hired Impact Plumbing & Heating Ltd. to install a new hot water tank. During the initial assessment, Mike spent a good amount of time discussing options with us, and their pricing seemed fair and good value for the service. While the installation appeared to meet code requirements, immediately after the work completion we noticed that the "relief valve discharge pipe" was positioned directly above a drywall surface--creating an obvious risk should any discharge occur (picture attached). Despite my repeated and reasonable requests for clarification on liability and suggestions to reposition or extend the pipe to mitigate potential damage, I received dismissive replies. The company refused to adjust the work without charging additional fees. Even after I raised concerns about the risk of future property damage, they stated the matter was "closed" and asked me not to contact them again. I had hoped for a cooperative and safety-conscious resolution. Unfortunately, Impact Plumbing did not take ownership of the concern or prioritize customer satisfaction. I would caution other clients to be very clear up front and not assume post-installation support will be available. Image caption- RELIEF TUBE TERMINATES ABOVE THE DRYWALL: Impact plumbing refused to reposition or extend the pipe to prevent damage to the drywall

We had a weekend emergency: a major leak from our hot water tank. We connected easily with…read moreGoodSense's emergency after-hours hotline and a plumber was quickly dispatched even though he had to come in from a job site in Sooke. Not only did GoodSense efficiently get the leak under control but they verified that the tank warranty was still valid, located a replacement tank, and came back the next day to install it. Coordination and communication with GoodSense's office and staff was courteous and reassuring throughout. We highly recommend the GoodSense team.

Do not call this company. I hired them based on a 5 star review. First of all they were to come in…read morethe morning ... I wanted for 4 hours and no one showed up. I called several times and was told " someone is in their way" Still no one came. I was desperate so I said I would leave the door open so they could get in as I had to leave. They showed up while I wasn't there... Sometime after 2 pm. They could not do all the work I needed as apparently they didn't have to parts to hook up the dishwasher. ( This is why I call a plumber... They have parts !!!!!) And they drilled 2 giant holes in the bottom of my new cabinet. Didn't tell me about it. User an ugly screw to try and re attach the wood they had cut out. OMG. Do NOT hire this company!!!! The photo is the damage to my cabinet.

Excellent experience with Aron, the owner. He came out himself to correct a blocked bathtub drain…read morein our 85 year old home. He was efficient, careful with our old drain lines, and successful, He was very easy to work with and the price was fair. Will definitely use again for our future plumbing needs.

I employed Thunderbird Pluming on two occasions. The second job involved clearing a plugged water…read moremain in January 2022 which contributed a minor flood in my downstairs suite. Thankfully, the flood immediately disappeared. Aaron was on time and efficient. I paid promptly and I gave his company a 5* review both times. At the end of the second job, I mentioned I had a flood at my remote BandB. Arron offered to sell me his wet/dry vac which he said he only used once and was still in the box. I picked it up at his house (still in the box; paid Aaron $219 plus tax) and drove it to my BandB. In mid-May, my manager asked why a vac that size (16 gallon Rigid NXT)) didn't have wheels- he found it cumbersome to drag it around our 3000 sq ft building. I looked at the vac and, while it was equipped to have wheels, no wheels were there. I checked Home Depot's website. The site shows its wheels attached and the retail price of $218, plus tax. I called Aaron to ask for the wheels. He said he had lost them. When I asked him why I wasn't informed before I bought it, he replied "It's your vacuum now, you've had it for five months." I know "Buyer be aware" applies to me and am aware of the length of time that has elapsed. But, still, I paid full retail for an incomplete, used vac and he knew it! I trusted the guy because we had a relationship and did not check the box contents or the price. And, I was not expecting to be treated in this fashion. In fact, I was deceived. Oh well, I guess money does speak louder than words with some folks.

Absolutely exemplary service. Response time was excellent, a fair quote was given before and after…read moreinspection. Communication was flawless and appointment times adhered to (with a courtesy text message that the technician was on the way). I had contacted the plumber as my LifeTime Rheem large capacity hot water tank does require some routine maintenance. As it turned out the connected expansion tank was filling with water and was improperly installed. The tech rectified all that within a tight time frame -- and of course throughly inspected the main tank, electronics, and electrodes. He also drained any sediment. While these are typical aspects with respect to the requested services, the manner performed was exhaustive, professional and everything was kept clean, dry and tidy. I had complete confidence as I looked on and observed complete respect for my property. In the course of the service call (which I was initially hesitant to initiate, just because, well, who bothers with maintenance?), it was also determined that my water pressure regulator valve was malfunctioning after a water pressure test was conducted early on. While replacement was relatively costly, it was perhaps critically necessary so that was why I'm thrilled. This was a throughly executed, friendly, and even thoughtful service(s) call. I'd have no hesitation recommending Good Buddy Plumbing and Heating to anyone who asks.

Great Service! Was very impressed by this company. With so many companies so busy and…read morescheduling weeks out, Garden City scheduled me a few days out and Curtis the plumber was professional and quick with the installation for the waterline required for the fridge. Highly recommend.

Absolutely the best service ever! Mike and Curtis gave excellent customer service and the work they…read moredid for me in my bathroom and kitchen were top notch. Highly recommend Garden City Plumbing!