Norther Star Plumbing Gas Service did the plumbing for my bathroom gut job, repair and reno that…read morealso involved problems through the floor and into my basement. Top quality new tub, taps and misc plumbing installed. Robert was easy to communicate any questions or concerns with. Excellent work and very nice and helpful guys on site too. Thank you Northern Star Plumbing Gas Service!

From the owner: Family-owned and operated, Northern Star Plumbing Gas Service is your plumbing and gas specialists…read moreserving the Greater Victoria area. Since 2001, home and business owners across southern Vancouver Island and the surrounding area have counted on our team for tried-and-true plumbing and gas work at fair prices. Owner Rob Brown and his team have years of experience serving both residential and commercial customers throughout the region. Has your home's hot water heater or furnace seen better days? We can repair or replace it quickly and affordably. We also know commercial properties, like office complexes and restaurants, have special gas and plumbing needs. From video pipe inspections to annual inspections, we do it all.

Absolutely exemplary service. Response time was excellent, a fair quote was given before and after…read moreinspection. Communication was flawless and appointment times adhered to (with a courtesy text message that the technician was on the way). I had contacted the plumber as my LifeTime Rheem large capacity hot water tank does require some routine maintenance. As it turned out the connected expansion tank was filling with water and was improperly installed. The tech rectified all that within a tight time frame -- and of course throughly inspected the main tank, electronics, and electrodes. He also drained any sediment. While these are typical aspects with respect to the requested services, the manner performed was exhaustive, professional and everything was kept clean, dry and tidy. I had complete confidence as I looked on and observed complete respect for my property. In the course of the service call (which I was initially hesitant to initiate, just because, well, who bothers with maintenance?), it was also determined that my water pressure regulator valve was malfunctioning after a water pressure test was conducted early on. While replacement was relatively costly, it was perhaps critically necessary so that was why I'm thrilled. This was a throughly executed, friendly, and even thoughtful service(s) call. I'd have no hesitation recommending Good Buddy Plumbing and Heating to anyone who asks.

From the owner: With great respect for both your time and your property, we focus on quality workmanship and…read morecustomer satisfaction. Good Buddy Plumbing & Heating offers a range of plumbing and heating solutions for residential and commercial clients. Friendly, experienced and professional. Fully licensed, insured and bonded. We happily service Southern Vancouver Island and beyond

Highly recommend Service Tech! Jason was highly knowledgeable about his trade! I have used them…read moreseveral times. Installing our 2 new bathrooms, kitchen appliances and faucets etc during our Reno a few years back to most recently installing a new hot water tank. My go to plumbing company!

From the owner: Our business specializes is residential plumbing services. We are here to provide service for all…read moreof your household plumbing needs. Hot water tanks, faucets, toilets and also cctv camera drain inspections as well as providing the drain cleaning services if problems are found.

My first experience with Minute Plumbers was fantastic. A 5 star experience. However, they no…read morelonger answer the phone or return voicemail messages. Can't get help if they don't answer the phone.

Do not use their services. They overcharged me with the installation of a very expensive faucet…read more($166) and the length of time spent by over 35 minutes. When I asked for the receipt of the faucet that he used, Travis, the owner, refused to show me the receipt and then tried to gaslight me with many long emails. He threatened to come to my house and take the almost $400 payment from me in cash or cheque. Save yourself the stress and find a much better and more transparent plumber!

UNHELPFUL AGEIST DISREGARD for customer only 3 months after a $16K installation:…read more I am a senior lady living on my own who bought my house because it already had a new heat pump and HVAC system installed in May 2024. The Fujitsu thermostat that West Bay installed - but does not understand how to operate - was not working. I called and had to beg Duncan for 30 mintes to send a serviceman out to fix it. This turned into a multi-week ordeal during which 3 different guys spent a total of 6 hours at my house on 3 separate appoinments. None of them could figure out why the thermostat did not work properly. The third guy was on the phone to Fujitsu for an hour while he was standig in my hallway! These were friendly young men who admitted they had never been trained by the company on this product. Frustrated but not allowed to replace the faulty unit, they gave up and left me with a unit I still cannot set on a schedule, meaning I have to constantly adjust the temperature and am not getting the savings on power that a heat pump should provide. When I wrote a long letter to the owner, Dave Young, begging him to authorize this repair, I was ignored. He never responded nor even acknowledged receiving it. I have heard that West Bay used to be a reputable company until bought by this owner who just doesn't care about the customers, only his profit m More than disappointing. Massively disrespectful and greedy.

W3st Bay Mechanical has been supplying us with their services for many many years. They are…read moreextremely efficient and competent. Their technician arrive between the allotted appointment time. If late, call and advise. They are friendly, polite, tidy and very professional. I would highly recommend them

We had a barbecue that was incorrectly installed by Capital Iron. The propane line was connected…read moreusing the wrong parts and the unit was left sitting crooked. It was leaking gas, very dangerous! We called HomeWise and Dawn came out the next day. She is unbelievably great; 30 years experience, gas and plumbing tickets and more. She listened carefully, asked good questions, took pictures and then set about putting the right connections in place, ensuring safe connections and seating the barbecue correctly. And what a nice, professional personality. Dawn from HomeWise will now be our plumbing and gas fitting technician of choice. Highly recomended!

HomeWise was very quick to respond and their plumber was knowledgeable and professional. Their…read morerates were reasonable and their service was great!

Aire Serve has always provided us with speedy and professional service for our Heat Pump. We even…read morepurchased a new system from them this past year ... Brett is a fantastic technician and always friendly and willing to answer all my dumb questions

If I could give no stars I would. Never call this company if you need urgent service. Tech came…read moreright away. We had no heat or hot water due to a neighborhood wide power surge and outage that fried the electronics on an on demand unit. Asked for a quote for replacement of an existing unit that is 9 years old and the quote for the recommended replacement part. Expressed to all we spoke to the urgency of the situation. Only replacement part quote came in- told that it may not work at $1000. No option but to try it given the situation. Apparently it is not possible to just give us a quote to replace a unit that was sized right and worked fine until a power surge blew it out for 9 years. The quote required the "comfort sales guy" organizing a visit with us, no date offered, told he wasn't available. No replacement quote a week later. Of course the recommended replacement part (over $1000) no guarantees and no return did not work. After that part failed the tech identified other issues with the unit that were clearly visible at the initial visit indicating the unit was already failing. Just got a very terse call from the owner saying it was us that were unreasonable in expecting a quick replacement quote. Just wow! Can't say more, as I have to prioritize getting heat and hot water into the house, still none 8 days later!