I can't rate her actual work because it never got that far. So I'm only rating the customer service I received.
I contacted Lisa for some wedding calligraphy several times. Her prices were competitive and the samples on her website looked great. First, I called and left messages by phone with no luck. Finally, I emailed her hoping that would work. I got a very late response, but she did respond. She told me that she had been on vacation and that she would be calling me later on that day. Okay, understandable, although she probably should have left a notice on her website. I would have just gone ahead and called her back at that point, but honestly I wanted to see if she would follow through and get in touch with me like she promised. When she didn't, my time frame was way smaller and I got the impression that I couldn't depend on her, so I moved on and hired someone else. read more