I went here with my boyfriend today because I wanted to try a new nail salon since the one I have been going to for 3 years has been increasing their prices and is becoming too expensive. Well it is safe to say I won't be returning to Lisa Ly. The first red flag happened when the girl next to me got up to pay for her mani-pedi, and the lady who did her nails told her it was going to cost $125. The girl paying asked about the price, because it seemed expensive to her, and that is when the lady ringing her up pretended to go back over the prices of each of the services to then say "oh ok I'm sorry it'll be $115." She was obviously trying to sneak herself a $10 tip in there, and was caught by the girl paying. The same lady who did that was doing my nails and was friendly, but harassing my boyfriend the entire time he was sitting with me to get a pedicure. It wouldn't have bothered us if she said it one or two times as a joke, but she would not give up. She must've said it 15 times- no exaggeration. We declined each time but she persisted until we had to start ignoring her. Next, she didn't even give me the correct nails I asked for, and rushed so bad that none of them are the same shape and are filed so poorly. I get almond, and only half of my nails have a smooth rounded edge. For the color, I asked for a nude pearly pink (I get the same thing every time). The pearly finish does not reflect white like I asked, instead it is an ugly reflective green-to-pink. There are also odd ridges in the nails which I have never seen before. When my nails were almost finished, she was persisting that I get a design, even though she will not charge me for it. I mentioned several times that I do not want a design as I like my nails plain and simple. She would not let me refuse, and put a French nail design in an ugly silver color on my ring finger. I told her I didn't like it and she took it off, but it was obviously another money grab. She wanted me to say "yes I love it, I'll take it on all of the nails" because seriously... who gets French on just one nail? On the price board it said acrylic refills were $25+ and I was charged $50. Now I can maybe excuse this, because when I went in I did have two broken nails and I got gel, but she never asked me if I wanted regular anyway. I also got the pearly finish, but I still think that $25 extra for just that is a bit much. I was hoping for around $40. She told me that the next time I come in my nails will be $30, but considering I get the same thing every time I don't understand why these ones were $50, besides the two broken nails I got fixed, unless it costs $10 each to fix a broken nail. On top of this I tipped $5, so I spent a total of $55.
I never write reviews but I was so disappointed that I had to leave this. The only reason this place gets one star was because the woman doing my nails complemented me a lot which I thought was nice. Other than that, can't say many nice things and I won't be returning. I'd rather spend the extra $10 at my regular place and have nice nails. read more