1. Lion Restoration

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Lion Restoration

5.0 (1 review)
Open • Open 24 hours

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Masters of Disaster

Masters of Disaster

(3 reviews)

I had a really great experience with Mike & Ray--they definitely mastered my disaster! I highly…read morerecommend this company! Mike took the time to listen to my issue, gave me great advice, and offered several options to help find the right solution. He and Ray arrived right on time and did an amazing job in my bathroom. Mike is such a humble, professional, and knowledgeable person, and you can tell that he genuinely cares about doing a great job for his customers. The work was done with care and attention to detail, and I'm very pleased with the results. If you're looking for a reliable, honest, professional, and skilled team, definitely give "Masters of Disaster" a call. You won't be disappointed!

It started off well enough -- Mike and team followed the protocol provided by the independent…read moreenvironmental inspector for mold remediation to the T. They were extremely responsive to requests for adjusted formatting of invoices and scopes of work to ensure that they matched the independent environmental inspector report and therefore would be more likely to be reimbursed by insurance. With that in mind I felt that they were worth the 30-40% premium they were charging compared to other mold remediation contractors who insisted on charging a fixed price for "standard" mold remediation following exactly their company's preferred modus operandi, and whatever the environmental inspector's report said to the other companies was irrelevant to the other companies. Other companies wanted a fixed revenue for a formulaic / non-customer-specialized service -- MOD tailored their service to their specific customer's requirements. I was very grateful for that. Initially another source of comfort I had with their price premium was the clause in their contract that said that any changes to the scope of work (i.e. anything that would increase the cost) would be sent to the customer in writing (i.e. email or snail mail) and only would be done with the customer's approval in writing (i.e. signature / contract modification). But when I was scheduling the post-remediation inspection with environmental inspector with the owner again, and included some recommendations the person from the inspector company said verbally to me as part of the text message, MOD took actions based on those recommendations that incurred costs to MOD and then sent me an invoice for the full price of those actions. So none of the promised communication and transparency about work orders and price increases that was one of the reasons for selecting the company panned out in the end. The owner explained that he was disorganized and misunderstood his own contract and couldn't keep up with the paperwork and wanted to be proactive by doing the extra work. But the extra work won't be covered by insurance, i.e. I have 0% chance of reimbursement, and it wasn't even something I asked for, just the owner's interpretation of the secondhand description of the environmental inspector's recommendations, not to mention not included in the original contract. The owner negotiated the price for the additional work down a lot from what it apparently cost the company, and I can appreciate that, but the proper procedure was to notify me of a change request in writing, and to refuse to do any additional work, especially work that costs money to the company, without the customer's signature. As the customer, it's not my responsibility (nor even my ability) to manage MOD's business for them and ensure that they maintain positive revenue and only tkae on requests that are reasonable, etc. That's the company's job. So although they did a good job with the mold remediation, because they followed the inspector report's instructions to a T, they also did unwanted additional work. I wouldn't trust the company with any projects that are substantially more complicated or where the scope of work would need to be repeatedly renegotiated -- most people don't have infinite pockets, and you don't want to end up spending thousands or even tens of thousands of extra dollars for work that you didn't want completed or even request in the first place. Maybe this concern won't be an issue as the business grows and matures and develops more documentation and front office and contractual discipline -- I don't know -- but buyer beware regardless.

Lion Restoration - contractors - Updated October 2026

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