I've been a loyal customer of Momentum for years, but unfortunately, I must revise my 5-star review…read moreto a 1-star review due to questionable and unnecessary practices involving Freon charges. On one of my properties in St. Pete, the technician took pressure readings on a unit that was frozen--due to the tenants running it at 67 degrees in June. Later that day, the technician returned and "charged" the unit with Freon. However, during a follow-up inspection nearly two months later by a different technician, no leaks were found in the line set or coils, and the pressure readings were still normal. This was particularly troubling given that the unit, a Carrier system, was installed just 10 months prior with a full inspection. I initially chalked this incident up as an anomaly. But then it happened again. At another property in Tampa, I called for a simple condensate line flush, and once more, I was told the unit might "need" a Freon charge. This was absurd, as the unit had been functioning perfectly, holding temperature with no issues for months. When the rep called to discuss diagnostics, I made it explicitly clear that the conversation about Freon was premature and unnecessary. Yet, within minutes, they called back with a quote for a Freon charge. I agreed to discuss the matter, but at no point did I authorize the charge. Despite this, the company proceeded without my clear consent. Momentum was quick to provide recordings of subsequent calls to argue their case, yet suspiciously reluctant to share the initial call, where it was clear I did not approve any Freon charge. After years of entrusting Momentum with multiple properties, it's disheartening to see them resort to such deceptive practices. They are personable and persuasive over the phone, but it's clear they are taking advantage of their customers. I can no longer recommend Momentum, and I urge others to proceed with caution.
** UPDATE 3/24/2025**
I strongly advise against doing business with Momentum. Recently, I discovered that they sent a fake invoice to a collections agency, which included duplicated charges that I never authorized. What makes this situation worse is that Momentum never contacted me directly about these additional charges, and instead, the next thing I knew, I was being contacted by a collections agency about an invoice that had already been paid.
I have the original invoice that shows everything was paid in full, and yet this company still attempted to charge me again and escalate it to collections without any prior notice. I am now dealing with the repercussions of this error, and I have been forced to take legal action to resolve this situation.
Momentum's lack of communication and disregard for accurate billing practices is unacceptable. I highly recommend that others avoid this company to prevent similar issues.
