My husband and I visited Denna at Kitchen and Bath Gallery showroom in Horseheads, NY with…read moremeasurements from our contractor for a proposed bathroom remodel. Denna spent uninterrupted time showing us items needed for the remodel, educated us, and answered questions. She quickly came up with an itemized proposal, ordered everything, and made delivery arrangements. The experience of working with Denna was wonderful; a knowledgeable professional! We love our bathroom!

We purchased a vanity, sink top, and medicine chest mirror. We were shown a large number of…read moreoptions and the designers worked with us to find the perfect set for our project. The prices were very reasonable and they did not try to up-sell us or go over our budget. Having worked in the quality assurance department for a name brand cabinet manufacturer, the delivered product is very well made and I expect it to last a lifetime.

Design staff, Morgan, is very helpful - Offered suggestions on what would work well and look…read moregood. I first went to showroom and then she came on site to look at the space and to take measurements, and a second time she came out with the contractor who will do the work to solidify plans. She created several renderings before deciding on a final layout which was sent to the contractor for final pricing. The cabinet and countertop selection is good and pricing is very competitive. She ordered in a natural stone sample of MIS backsplash not on hand and it came in a few days. She also suggested a product for wrapping structural support beams - Very excited about my kitchen project to begin this fall. So, more to follow...

Disappointed in the whole visit. Driving to nearby store and passed sign pointing to "Showroom"…read more Got out and walked around trying to find the entrance. Turns out sign was pointed in WRONG LOCATION across street and away from actual location. Not a good 1st impression. Called to find entrance and told sign must have been "turned around". No one paying attention to details? Inside woman I spoke to on phone was short, rude and didn't seem interested in setting up a "free estimate" or "free design". I was told have to take my own measurements, pick samples and give a"basic" idea of what I wanted first. After they would give me a " estimate" of probable Cost. If that was "acceptable" they'd setup up an in home estimate, design date. I got more enthusiastic service at Lowe's!

Recommendation: Foster Custom Kitchens, 212 S Albany Street, Ithaca, NY 14850…read more Andy Foster phone 607-272-8102 It is rare that you experience a truly ethical business person who stands behind his products and service. My experience would be unbelievable if it didn't happen. Seven years ago we bought new kitchen cabinets from Andy Foster. After one or two years of use, we experienced some lack of quality and I began calling the cabinet maker for some advice but never received an answer to my messages. I continued to call the cabinet supplier over the next several years with no satisfaction. Foster Kitchens designed and supplied the cabinets but didn't manufacture them, but Andy agreed that the quality should have been better. Since we dealt with Andy Foster, he made the problem go away, at his expense. We had three wood craftsmen working in our kitchen these past few days, one of which was Andy Foster, correcting someone else's poor workmanship. No matter whether a company is an IBM or a locally owned business, things don't always go 100% right. How those businesses correct the problems, is what makes the difference. I want everyone to know about the ethical business that Andy Foster of Foster Custom Kitchens is running in Ithaca. If you ever consider a new kitchen, Foster Custom Kitchens is the only place to go. Mel & Mollie, Ithaca, NY

From the owner: Your dream kitchen is just a call or click away.read more

Fabulous customer service who take all the time in the world to help you select the perfect tile…read moreand the selection s outstanding. Highly recommend visiting their showroom in Ithaca. They have more than tile such as stone countertops with so many looking gorgeous but I was specifically there for tile and working with Susan Finding exactly what I wanted at a reasonable price.

what started out great with them being so helpful in finding our slabs soon turned into not so…read moregreat at all when the time came to put them in! they did measurements and took our sink and sink template with them and still managed to cut it wrong! they show up late, actually went to lunch before they even started the job!!! when they did attempt to get the countertop in they wanted to "guage" out a piece our new cabinet out to make the faucet fit! they finally got the job done after words were exchanged, the owner is not very nice! we never got answers on how they could screw up the sink cut so bad when we paid extra to have the template put into their computer! and as we needed follow up on a silicone spot, well we are still waiting! very disappointing for the amount of $$ we paid.

7/28/14 We went to the store to get some items on our…read morewedding registry that happen on 6/22/14. We walked in talked to the lady and asked her she said told us you get 10 percent off everything on the registry. She then proceeded to print it off for us so we can get them. We spent approximately 2 hours in the store, which including waiting having to search the store to find someone to help us. After finding a guy asking him to see if you had more of certain color towel sheets(the big towels). We waited 29 minutes for him to come and say he found one the two colors we wanted. He then said he would go back and recheck for the other! We said no thank you after waiting for 30 minutes. We then proceeded to check out when we found out our whole time was in vain. The same lady asked us for the "card" from you we got in the mail. We told her we never received any card like we did from our other registry stores. So she told us we couldn't get the 10 percent off the items. After 2 hours plus in the store she told us after!!!! I can 't begin to tell you how frustrated I was. Why would she not disclose this before when she printed our registry. I must say at this point I plan on waiting for our 10 percent off coupon and purchasing the items (if ever comes and if not look elsewhere). After that I don't plan on coming back I just feel that is very pour customer service all the way around.

This place of business is easy for this disabled veteran since the store is close to my home.read more

Called looking for a light dimmer. They said they had them. On arrival they did not have them…read more They did recommend another business that did have them.