I was in need of a suit for my mothers funeral. Kayla was first to greet me when I came through the…read moredoor. She was very helpful and showed me a few suits. Matt was also very helpful in sizing. When I told them what the suit was for, they were both genuinely concerned. Matt said Julian, the tailor, would be able to alter the suit right away. Matt also had some great add on suggestions. I was blown away at how amazing this experience was. Thank you Matt, Kayla and Julian!

Rewind to 2010: I had a wedding and needed a tux. The other tuxes in the wedding were from this…read morestore so naturally I went to get fitted. The manager was a creepy person who smoked cigars and made uncomfortable awkward comments in the parking lot. At one point he told me I should go home with him to learn some manners. I think this was because I wasn't able to tie a tie or I wanted the pant legs longer, something trivial. Regardless, not appropriate. Writing this review 3 years later should be an indicator about how strongly and certain I feel about this establishment. Perhaps the CEO should rethink his anti-background checking policy. It has obviously backfired in this situation. Read: http://money.cnn.com/galleries/2007/biz2/0705/gallery.contrarians.biz2/10.html I'm buying my suits online from now on.

Wow, what a huge store! There were so many rows of clothes, I could hardly believe it. I was on…read morethe hunt for jigsaw puzzles once again, and I surprisingly found their deals to be VERY good! .99 and 1.99 for 1000 pieces. Definitely worth it! The service wasn't as great as I would have liked. They had multiple people trying to deal with one customer while a large line formed at the check out.

Always find some treasures that brighten my day. My son with special needs and tight budget found…read morea replacement for his broken DVD player for $8.00 and is still working.

My wife and I purchased a mattress and adjustable base here in August 2022. Our experience with the…read morestaff and company was a nightmare. We walked in on a whim looking to browse king mattresses after a recent home purchase. The salesman was a hard-seller, and had a long playbook of selling points he walked us through despite us saying we were just browsing. After a long while of being shown mattresses and features, we eventually decided we were interested but wanted a day to think on it. He pushed back pretty hard and eventually returned with a discounted offer on the bases, but only if we made the purchase that day. We ultimately took the bait, purchasing a split king mattress, adjustable bases, two pillows, and a mattress protector as part of their 30-day exchange warranty. A big reason for our purchase was the salesman's adamant assurance that Metro Mattress had the best service and a perfect BBB rating. However, we both walked out feeling uncomfortable, like we were pushed into a purchase we didn't feel confident about. Our first issue was that the pillows were supposed to be in-stock the following Tuesday but the shipment was delayed to a week. Nobody told us, but no big deal. Then the following week they still weren't available. There was confusion, with the salesman asking, "Oh did you want the pillows before the bed delivery?" Signs of more frustrating things to come. The next issue came while we were out of town dealing with some personal issues. Our delivery was supposed to be held until we specifically scheduled it, however we suddenly got notifications (email, text, automated voicemails) saying the delivery was scheduled for the next day (which would have been impossible). As it turned out, our salesman hadn't updated the delivery schedule in the system as he was supposed to. It took multiple hours to get the delivery cancelled. When we the bed was delivered, we immediately realized we hated the split king and regretted the purchase. Though it was our decision and responsibility, we felt duped by the salesman, who assured us that the split would be barely noticeable, and had bragged about the company's rate of customer satisfaction. We tried to initiate an exchange as part of the protection plan we had purchased but things went south quickly. Our salesman immediately said there was nothing he could do because the exchange could only be initiated starting 15 days after delivery. That didn't sound right to us, but we said ok. Next we asked if there was any small thing that the company could do to help us swallow the bitter pill of the exchange, knowing that we were losing $2000 of value "downgrading" from a split king to regular king plus the $99 restocking fee. The salesman scoffed, asking why we thought he could do that - he played the "I'm just a salesman and I have no control over anything" card after bragging about his availability and service during our first meeting. After a lot of argument, we got him to agree to at least ask a manager if they could offer us a replacement mattress protector - of course he never did. After, we double-checked the terms of the exchange plan and realized we had been lied to. The terms explicitly state that the exchange must be initiated NO MORE than 15 days after delivery. Had we listened to the salesman and waited until AFTER 15 days to initiate, we would have violated the terms and lost our eligibility. I say he lied because I don't for a second believe he was ignorant to the most basic aspect of the exchange plan. Next we tried online customer support to start the exchange. They said since our exchange was voluntary, they needed to get a regional manager's permission to initiate it, which is of course not in the terms at all. We argued and they finally said they would have a regional manager call us directly to initiate the exchange. Instead, we got a call from the other salesman at the Horseheads store - not what we wanted, but he at least got the exchange initiated. The exchange plan is advertised with the tagline, "No Hassle, No Risk, No Questions". This could not be farther from the truth. Later, our first bill came via the Synchrony credit account we opened to make the purchase. The store offered a 0% APR plan. Initially we opted for an 18-month low down payment plan, but returned and had them update to a 5-year plan with bigger down payment, which we made. However, they never updated the payment plan, so Synchrony started billing us for the 18-month terms. In the end, while the mattress itself is ok, Metro Mattress doesn't make the bed, they just sell it - so while I would give reasonably high marks to the product, this is a review for the store and company. The whole experience was abysmally frustrating and infuriating at every step, full of hard sales pitches, false promises, and outright lies.

We purchased a queen mattress and frame for $3,000 and purchased their mattress protector. The…read moremattress went bad within 2 years of purchase. We called and they sent someone to come check it out. It dips over an inch. In the process of them checking the mattress we had to remove everything including the mattress protector. Well the mattress protector didn't protect the mattress and there was a stain where our puppy had an accident on our bed. Because of the stain they would NOT replace the mattress. I asked why because I paid $100 for this special protector just to avoid this issue and they wouldn't take responsibility. I've called. I've written. And nothing. They won't take responsibility for their own products. So here I am with a worthless mattress that I paid $3,000 for. Don't EVER use Metro Mattress. They have NO customer service.

The flowers were exquisite for my sister's funeral. So many people complimented the arrangements…read more Living out of town they are my go to florists. I never have to worry and they never disappoint. Thank you for your services to me and my family.

Friendliest customer service in town! The designers at this florist love with they do and it shows…read more Each arrangement is unique and custom built, with each unique customer in mind. Seasonal local grown flowers and imported varieties insure a gift that you cannot get anywhere else.

the people here are super friendly and i've even had really good conversations with them. i know…read moretheir names and they know mine and they are very helpful and all super kind!! i'm here several times a week and it's always a pleasant experience!! love this place so much

I stopped into this store today to look for lotion tissues and grab a few other items while…read moretraveling with my teenage daughter. They didn't have what we wanted so knowing there was another store in Bath we decided to try them instead. As we were walking out a guy at the register loudly yelled out to us thinking we were stealing something because we didn't buy anything. I was embarrassed because he did this in front of other customers who of course now think my daughter and I are bad people. I am a wife and a mother and have two jobs along with my husband who works FT too. We have plenty of money and no need to steal. I look young so this guy was discriminating against us thinking we were two girls out for some thieving good times at a nasty store I guess. I hope that jerk looks at film and is embarrassed for doing that. I am so mad. Plus the store was FILTHY. I will never shop at that one again. Sorry you obviously have scum that steals from you there but don't be so discriminating!! I'm proud I look young but good grief!

Every year I have bought my Christmas tree from this place, I have also sent many friends and…read morefamily there to get theirs. This year was a bit different, I bought my tree and some gifts from their shop, I came out to this .... The man who put the tree on top of my vehicle broke my antenna, denied it, and when I asked for the manager, he proceeds to tell me he was the owner, again denied breaking it, and then tells me there is nothing for him to do, to make this right.... What's pretty sad is today I was trying to get some Holiday Spirit going, but ended up spending money here at their store, just for my brand new vehicle to be damaged.... Shame on you!

Thought I walked into heaven @ garden shop selection of flowers wonderful! Herbs & all U could need…read moreto get started for summer!!!!