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    Linens by Alice

    4.5 (2 reviews)

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    12 years ago

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    Wonder Event - birthday planning

    Wonder Event

    (12 reviews)

    We had a ~85 person wedding in Boston which we planned from across the country (in LA) and we…read morewouldn't have been able to do it without Elena and her team. Elena handled all of the booking and management for almost all of our vendors. She kept us on task with everything we needed to do even though my wife & I often missed deadlines. There was an online planner that we collaborated on so we always knew what needed to be done and understood all the moving pieces. Her team handled all of the design and production of everything which made both the event and planning much more carefree. Elena is very knowledgeable with all the different vendors we could work with in every area and was happy to also help us find others when there was something specific we were looking for. On the day of, her was very helpful as things came up to help us adjust the schedule and coordinate with everyone involved. The guests loved all the unique elements that Elena's team help us coordinate and set up like the specialty coffee cart, postcards + mailbox as a guestbook, ramen station for late night food, etc Looking back, we truly got to be present and enjoy our day because Elena and her team had everything under control. Our wedding day ended up even better than we imagined and is undoubtedly one of the best days of our life. If you're planning a wedding, hire Elena - you'll actually get to enjoy your big day!

    Fall 2023 Boston wedding around 250 people. Booked for 1 year, ~10k. To be fair it was a hard…read morewedding - cultural nuances with the both of us being out of state and having demanding jobs. Positives: -fair price for full year, set up vendor meetings, good Save the Date designs, good bridal party makeup/hair, wedding painter, and florist suggestions, good communication with maid of honor and best man day of. Problems: - no organization/foresight. She procrastinated booking vendors. Her reasons: unresponsive vendors due to busy wedding season. When my husband or I contacted vendors, we got quick responses. My husband and I booked most vendors. - Aside from Catherine who left, never met other coordinators prior to wedding day. - No running budget of who we owed money to & amount. Did this ourselves. - Frequent loss of info. Most notably, she forgot we had party buses. Then tried to tell us we told her we didn't want party buses. - Save the dates and invitations were sent ~5 months later than deadline. We have guests from out of state and country needing advance notice to make arrangements. So we ordered/mailed save the dates and designed wedding invites ourselves. We got no communication about designs for wedding invites so did it ourselves in contrast to what she claims. - No communication for months. When we asked for weekly meetings, she lied saying it was not included in our package. Pamphlet we were given prior to booking clearly states unlimited meetings for full service. - Elena was unprepared and ~25 min late to the rehearsal. There was traffic and others were late too. Rehearsal was longer than necessary because we repeatedly corrected her. She then blamed me for sending her a "different timeline" even though this was a common shared timeline she made herself. We were ~45 min late for our rehearsal dinner. - On the bus on the way to the ceremony, in front of the entire bridal party Elena asked me about our balance not being paid for the limo. - Elena did not attend the ceremony and we were not aware prior. She stayed at the reception hotel. Our venues were booked one year in advance so all parties were aware of the locations of our ceremony and reception. The coordinators at the ceremony should have attended the rehearsal because they were clueless. Coordinator wasn't aware that she was supposed to cue us from the bus to the church until a bridesmaid told her. She then lined up the wedding party out of order which they fixed themselves. - My cousin was the one who came to church early to turn on lights and heating. - Coordinators gave no instructions to the choir. My husband and his parents walked down the aisle in silence after being told to start by the coordinator. Josh wanted a song to be playing. Later, Elena blamed my husband for going ahead "too early" and said "it happens" when he complained. - After our ceremony ended, there was no signal to walk out. Yes we practiced our entrances/exits but that was more for the order of walking in. There was no music or choir during our rehearsal and even though Elena had the list of songs we were playing for our entrances and exits, you still need to coordinate with the choir. So yes, you DO need a cue in order for the wedding party to exit, as we've seen at other weddings. My priest asked where the coordinators were. Nowhere. After an awkward silence, the choir randomly played music so we could walk out. - Biggest mistake: At the rehearsal, my husband and I emphasized that it was important that wedding party exits church then immediately returns through side doors for pics in the church. When everyone exited the church, the coordinators lied saying that the plan changed with bride approval (how the hell do I give approval while I am in the ceremony?). So all were directed outside without proper instruction. Most left. The coordinators mentioned that there was no time for photos, but we ended up being fine with our schedule. - the coordinators were inside gossiping instead of taking care of the chaos they caused. My bridesmaids + partners coordinated with bus drivers to get everyone off the buses and line people up on the stairs for bubbles. - we were rushed by the coordinators for our post church park photos again because of "time." I didn't pay ~15k to our photo/video just to skip this. - When lining up for the reception, Elena made no effort to find my missing parents. - Elena lined the wedding party up by our church order for the reception entrances. Bridal party and DJ corrected her. Overall the day went fine thanks to our families and friends. I was stressed the whole year. Every time we brought up an issue, it was made to seem like it was our fault or it's normal.

    Sonia's Bridal and Quinceañera

    Sonia's Bridal and Quinceañera

    (2 reviews)

    $$

    Jamaica Plain

    I just had a terrible experience at this store. I'm a bridesmaid for my friend wedding in September…read moreand I wanted to see and get fitted for the dress. I knew going to a local store would be more expensive, but I wanted to support local JP stores. I had been emailing Sonia's the days before I came in. Asking if they had the dress, and what sizes they had. Everything seemed to be going well and I was excited to go in and finally order the dress. When I went in this afternoon, I was greeted by an older lady. I explained that I had been emailing with the store and was looking to get fitted so I could place an order. She could not find my email so I pulled it up on my phone to identify the dress. Then she came back with a big book with all the dresses. At this point, I was asking standard questions: how long does it take for the dress to come in, how long to alteration typically take, etc. I also asked how much the dress was. When she told me, it was significantly more than I thought it was going to be. But heck, it's a local store so why not? I also asked if alternations were included in the price and if not how much they would be? And if they do just alterations. All the while, taking off my coat and asking if she could fit me. She pushed an order form towards me and told me I had to order the dress first. I replied, that I wanted to know what size I was first before filling out the order form. She then repeated that I needed to fill out the paper order form. I then said "well, I'm still thinking" and again asked if she could fit me. Then she got rude and said she would only fit me if I ordered the dress first. Now I get a local business trying to protect itself, but I had already established I was interested. The business was also empty, she had time to fit me. I guess I was more caught off guard on how rude she was to me. So I left, I said if she didn't want to fit me she would get none of business. I would not buy the dress from them, not take it there for alterations.

    Sorely disappointed. I specifically asked at the time of booking an appt if they had in stock…read moretea-length bride dresses and bridesmaid gowns. She had literally 3 brides dresses to try and no bridesmaids. Absolutely not professional and wasted my entire morning.

    Irislee - Apple Cupcake Bouquet

    Irislee

    (12 reviews)

    $$$$

    We're talking cupcakes here folks. Honestly. Celebrating special occasions at premium prices, one…read moreshould expect more than just a pretty face. I would have given this 1 1/2 stars because the icing was beautiful; and if you only had to look at them it would have been worth maybe three stars, but that is not an option. When I went to pick up my order, I did not get a chance to look at the cupcakes since they were in taped up boxes. I think this is something they could easily fix with either windows on the boxes or tape them up after the customer can inspect their order, because once I got home and opened up the first of two boxes, the first detail I noticed that the first two cupcakes had broken snowflake decorations. The next thing I noticed was the packaging design was designed to hold the cupcakes in place, but since the cupcakes are short, getting the cupcakes out of the packaging requires you to stick your fingers into the frosting to get to the small cake underneath to lift it out of the packaging. That was disappointing since the main thing that you notice about these cakes is the beautiful frosting decorating job. The problem here is the small cupcake and the packaging. Did I mention the small cake itself yet? Well this is not such a problem when it comes to the second detail. I ordered a dozen of their gourmet cupcakes for a special occasion. Apart from the couple of broken decorations, the frosting job was very nice. Unfortunately the frosting was not very flavorful, even to the point where the kids did not even want eat the frosting. I ate one of the cakes and got plenty of comments from other guests at the party that the cupcakes were bland and very dry, and the frosting was lacking; not quite what you expect when you pay $50 for a dozen cupcakes. To that end; it was not, as they say, the frosting on the cake. If you advertise gourmet cupcakes, I should be able to expect gourmet cupcakes. These cakes are not even Duncan Hines home baked worthy close to gourmet, and though the frosting decoration was beautiful, it was just another pretty face in a very packed field of custom cupcakes companies. Like any beauty pageant, you try and find more than just a pretty face, you should expect a complete package of beauty and something else, and in cupcake pageants; frosting and a moisty tasty cake... At the end of the day, I blame myself for paying this much money for CUPCAKES. But come on, for this kind of money, at least give me a tasty cake that is better than what I can bake at home out of a pre-mix box.

    Pros - The cupcakes were pretty to look at and are decent tasting. When I picked up the cupcakes,…read morethe lady who was there was very nice. Cons - Like the other reviewers, I had the same customer service experience when I called to place my order. Whoever was on the phone claimed they called me back (aka "mystery phone call"). She also became extremely belligerent when I said I had a coupon. She gave me a hard time about waiting until the last minute to order. I reminded her that I did try contacting them a week ago and I had about another week to use the coupon. When I picked up the cupcakes, I felt bad for the lady there, who had no clue which order was mine. Seems like the person who took my order did not leave any instructions. I felt bad for her since she was really gracious and apologetic. Overall - The cupcakes tasted decent, but I can find the same or better quality somewhere else. I would not return to this place due to the subpar customer service on the phone. So the one star I'm giving them is for the pretty look of the cupcakes and the nice lady at the pickup.

    Linens by Alice - partysupplies - Updated May 2026

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