Initially, I stopped by the shop midweek. There was one customer waiting, and nobody behind the counter. I waited 10-15 minutes and left. About a week later, I decided to email the shop and see if I could get a quote to repair an existing LineX of Turlock bedliner. I received a reply and was told that since I was not the original purchaser, the warranty was void. OK, I can accept that. I have a gouge down to bare metal on one bedside and an area of poor coverage from when the liner was applied, and I wanted both fixed. Jeff, the manager, replied that if I sent over some pictures, they could provide a quote. I took pictures of both areas, with my hand visible for scale and provided the overall dimensions in the email. I was told that it was tough to tell and better if I come in.
At this point, I let Jeff know that I had already been by the shop to no avail, and asked if any day was better than any other. He replied that " Any day is fine.", and then 2 minutes later another email stating "Sometimes I have to pick up trucks from dealerships. There is a button connected to a horn in the waiting area by the office window. One of the guys in the shop should have came if you pressed the button. Sorry that you were not taking care of.".
I ended up leaving work early for a second day in two weeks. I drove over to the shop. There was a young girl behind the counter who greeted me and let me know she would get someone, walking out and ringing the bell that I had been made aware of via email. As she walked through the door, I heard "I don't know, some guy". At this point, a lady walked out and asked how she could help. I explained that I wanted a person to look at the bed and had been going back and forth with Jeff via email. As I started to explain, she cut me off and asked if she could look at the bed. We walked out side, she dropped the tailgate and I pointed out the Line X of Turlock bed tag still intact and she again cut me off saying that since i'm not the original owner the warranty is null and void. Yes, I am aware, however I still want a quote. I am then told that they can "hand patch" the gouged area as "the chemical won't stick to other chemical". She took a quick look at the area with poor coverage and stated it would be about $500, assuming that I remove the 5th wheel plates, otherwise they can't spray under them. If I wanted over the bedrail (what I have now) it would be $520.
I have a friend who just got a bed coated on a 2013 GMC 2500HD shortbed and paid $620. I own a 2002 Chevy 2500HD shortbed. So...what I'm getting is the repair they can't do because it won't stick to itself is 83% of the cost of a brand new liner? For less than 2 square feet? No thanks. Terrible customer service, exorbitant pricing, I'll just go get some bedliner in a can, thanks for wasting 4 hours of my time. read more