I've taken my cars to Rich's for 20 years. The first time, I took it in, suspecting that I needed…read morethe clutch replace. Rich called, said it needed to be replaced and gave me an estimate. I told him to go ahead but by the time I got off work, he'd left me a message telling me that once they'd gotten the car on the lift, they only needed to lube the linkage. Which was a significantly cheaper repair. I became a loyal customer at that moment. Fast forward 20 years, I moved to Dallas. I'm having clutch issues again and took it to a shop that was close by -- the estimate seemed really high (like 3x what I paid the last time a clutch needed to be replaced). I called Rich to get a copy of the warranty paperwork and I told him what the shop told me. He told me to call them back, get a breakdown of what needed to be repaired and then offered to take a look at it for me. Next to Riley's Pub, Rich's is the place I miss the most. He runs an honest shop, and is fairly priced. If you live in South City, you should never take your car anywhere else!

Ok Rich, since you would like to insinuate I am being dishonest or leaving something out, I'm happy…read moreto tell the whole story: I walked into the shop and talk to a gentleman named Don. After exchanging pleasantries, I informed him that I would like a quote on a spark plug and coil. He told me he "needed to see what was really wrong with the car", which I thought was strange since I had told him what I thought the problem was. He took my key, and they took my car to the back for 30-45 minutes. After calling me back to the counter, he told me it would be about $700 to change the plug and coil. I respectfully said that far exceeded what I thought the project should cost and asked for me key back. He then informed me he was charging me $175 for the diagnostics test, claiming they "don't work for free." I felt this was garbage considering no work was done to my car. He then informed me he would be holding my car hostage until Rich arrived in a half hour. I proceeded to call the police. Rich and the police arrived within minutes of each other fortunate, and we went inside to talk. I gave of account of the story to the cops the way it happened. Don blatantly lied to both the owner and police and said he told me he was going to run the diagnostic and that I had verbally consented. The reason I'm telling the story at this point, is because the owner insinuated that I was lying because he's "been sitting behind this man for nine years listening to him talk to customers, and if you had asked him for just a quote, that's what he would have done" In the heat of the moment, I actually forgot I had recorded Don directly contradicting himself. In the video I took, I directly asked Don if I verbally consented to a diagnostics test, and he said "you gave me permission when you handed me the keys." I have attached the video below. My message to you Rich, you called me a liar in your shop and online. I understand why if you been working with the guy for nine years and had known me for less than nine minutes. But here is concrete proof that you guy is a scumbag liar. Your business won't make it another 35 years if you employ scumbags like this. As far as a fair compromise, I gave you $30, to waste two hours of my time and show you your front desk is a liar. I'm the best customer your shop will ever have.

Terrific service. Very friendly employees. They provided…read moretransportation to and from My home . Pricing was very competitive and they didn't try to up sale any other items .

Take care customers is so terrible. I go to repair tire and…read moreI call before I come Then they except my car already but I don't know what happened they said they don't want to do

JohnPaul is the best mechanic I've come across. He is an HONEST man and an INTELLIGENT mechanic,…read morewho can do anything. High quality work, EXCELLENT value, QUICK turnaround. Note: Cash or check only, so this isn't the place for you if you charge your entire life to a credit card.

I've taken a few of my cars here. Reasonably priced, and have been honest with work they suggest. I…read morehighly recommend this place.

took my car to one auto repair,they charged me for looking at it,but said they could not repair,I…read moreNEED to go to a dealer. Went to speed way,did a very minor thing,with dummy lights,and fixed the warning lights,and said there was no charge,I was extremely pleased,and impressed with there honesty !

Good service . Speedy service…read more Reasonable service. The kind of service that makes you want to go again, when you need service in the future.

Don's Automotive will fix your vehicle at an honest, fair price! The staff will make you feel right…read moreat home. Trust me, this shop is second to none!

We took my nephews car down there twice. As soon as they fixed it as soon as we got off the parking…read morelot the problem resurfaced again, car shut down. Took it back and he kept it for another week. Charging more money. Again we drove the car off the lot, half way home again the car shut down. The worst mechanic and very dishonest, go someplace else. This is not the Don that owned the business years ago new mechanic and very dishonest!!!

Most honest auto mechanic EVER! Three times I have taken my car to Ken and he fixed something minor…read moreand did not charge me. On one occasion, when my check engine light came, on he told me to go across the street to Auto Zone and purchase two bottles of Lucas fuel injector cleaner (engine was running too lean) and use both bottles in two consecutive fill-ups. He said by the end of the second tank the light would go off and it did-didn't charge anything. Other times, when more extensive service was needed he did excellent work at prices I was happy to pay. Don't go anywhere else but Russell Automotive, you'll be glad you did. I refer everyone I can in the hope that he stays in business forever, My only complaint is he doesn't do any transmission work.

I took my 2021 Chevy Equinox in for a 90,000 mile checkup. I expected to have some maintenance…read moredone. But everything was good. They did not try to sell me services that I didn't need. They are honest and knowledgeable. And they are reasonably priced.

By far the most professional and friendly staff I have ever met! I woke up to a flat tire, so I…read morebrought my car in around noon on a Tuesday. They recommended a nearby cafe (which was amazing, by the way) and said they would get to it as soon as they could. An hour and a half later, I received a phone call explaining the issue, the actions they took to fix it, and what they recommended for the future. The price was also much less than I was expecting. Speedy service, friendly and helpful staff, and great advice. Highly recommended! I will be using them whenever I am in the St Louis area!

Clean, friendly, and excellent service. Thrilled to have this gem of a business within walking…read moreblock to my home.

They are a awesome place to get quality service and family like treatment they took care of me no…read moreproblem and would recommend anyone to go there for services

Have not used Claudes auto for a while..Claude has retired but Kyle is related and now runs the…read moreshop. Recently used Claudes for some emissions work and experienced the amount of business this small shop experiences. The one thing I HAVE ALWAYS DEMANDED FROM A MECHANIC IS JUST BE HONEST...CLAUDES FULFILLS THAT REQUEST. Claudes has always honest with me and even though co workers have changed...that fundamental honesty goes on. On my recent visit...the shop was very busy...walk in business comes in daily and the staff still finds time to be courteous and friendly still getting scheduled work done as well. I worked with DAKOTA and he was awesome...performed the work requested and explained in detail what he was doing if asked. The repair was quick when the shop got around to it. Be prepared to wait. They are so busy that they may have to schedule you in a week or more for needed repairs... But still take time with customers with an emergency situation. I have had dealer shops that treat you terrible, make you wait, charge outrageous hourly ($250 hr) and problems still comeback...and it is never their fault even though they advertise best equipment, best mechanics, best parts, fastest service. ​ CLAUDES WILL DO AS GOOD WORK, CHARGE LESS, BE RESPONSIVE TO YOUR REQUESTS, AND MOST OF ALL...BE HONEST WITH YOU. THAT COMBO IS PRICELESS.