I am waiting for my prescriptions while feeling horrible and nothing...I've called twice, all my…read morelabs are in...I cannot get help. no return phone call, nothing. in the meantime, I'm at a loss for help and have been charged almost $250 and a months wait with no help. I think I've wasted my time and money. If you need menopause help quickly, go elsewhere. Signed, Still Miserable Update: I called corporate and they got in touch with regional, who then got in touch with the office. The office finally called me. It turns out that Lilly, the NP I was seeing, has left the office and my stuff just completely fell through the cracks. My scripts have now been sent in, finally. However, I'm wondering how things will be going forward and likely will be switching to a different provider as this experience has not let time feeling confident in the care I will be needing in an ongoing basis.

My mother was a patient at this clinic. There was nothing but problems trying to get any routine…read moreprescriptions refilled. My mother has now been without her Thyroid medicine for 3 days and still no refill called in even though she has been requesting the refill for 8 days.

At first, it was a rough start trying to make an appt b/c of the complications with insurance…read moreplans from The Marketplace aka Obamacare. Office staff were nice but misinformed and confused about whether or not they took my insurance. We figured it out in the end. I was frustrated at the issue but the office staff were always kind and patient. Even the sweet lady in the billing office who handles insurance claims was very helpful and kind. The facilities at USMD were immaculate. The waiting area was huge and pretty empty. Dr. Pasala is based out of Arlington but they work out of USMD in an OB/GYN office every Thursday in NRH, which is very convenient. The receptionist at the front desk...she was really nice. I've encountered a lot of horrible and mean front desk personnel in my lifetime, which reflects the rest of the office. But this wasn't the case, she was really nice here at USMD. At my appt. Dr. Pasala's nurse Jennifer was extremely, extremely nice, helpful, and patient. Dr. Pasala was all of the above and also very knowledgeable, thorough, personable, and was very kind. He welcomed questions. And he made us feel really comfortable. I will update after my next visit. Getting a biopsy, which is only done on Fridays at the Arlington office. UPDATE::: The biopsy went smoothly. No bruises, no pain, no complications. Results were on time. Dr. Pasala called to give the results himself and left a VM when I wasn't able to take his call. Even though he is out of the office Thur afternoons, his nurse Jennifer is always reachable and always returned my phone calls! Dr. Pasala & Jennifer are a fantastic Duo!!!

Mr Garza has helped me manage my diabetes and the clinic is receptive and friendly…read more Been a client for years before PA Garza got there They help you any way they can

I don't normally rate anyone/anything, but I have to on this one…read more.. They don't return phone calls, much less e-mails. When calling, be ready to be transferred and then be hung up... Just looking for another place where the care for their patients...

Customer service is terrible, been waiting for a call back for two weeks. Left voicemails, texted…read morethrough online portal- no response

I really like the people that work here and the place is nice. The reason for the bad review is the…read morenew ownership. They got rid of the app and access to all medical information. I used to be able to keep track and view all my orders and lab results. Now you cant see anything. Just feels like a step backwards.

Not impressed with their level of customer service or the front desk. They truly lack…read moreprofessionalism and are in serious need of some basic customer service skills.

They are simply the best medical clinic Arlington has to offer! Always greeted with a warm welcome…read moreand am seen with no wait. As well as treated and on my way in 10 minutes or less. I have all my questions answered and am treated like a rock star. They also have the most amazing Nurse named Gabbi!