Before arriving, I was emailing back and forth with Chelsea. She went above and beyond to take…read moredetailed pictures of the vehicle I was interested in, and to give me all and any info. This helped tremendously because I work night shift about an hour and a half away, and couldn't make a quick trip into the area. Once I arrived, Tiffany took over and couldn't have been any more pleasant or easy to deal with, or get along with. She's very knowledgeable and made the entire purchasing process a breeze. I drove my truck to the dealer that day, and wasn't leaving town for a week. So she arranged for me to put a deposit on the vehicle that day, finish paperwork, and come back with a car transport trailer as I was leaving town. This took a lot of stress out of the situation and I don't think anything could've went easier. Will definitely be returning to see Tiffany in the future!

Where to start i perched a 2015 equinox a few yeas ago. The engine blew so we had them replace it…read more The cost was $9018 and change. Sence the engine was replaced we have had it back 3 times for the same problem. Lights turn on car won't start. All 3 times they tell me all set car is fixed. I talked to the salesman today and he tells me the car is only worth 3000 we owe 9000. You wold think they would try to keep a customer happy as of right now I will never come back. I would give them no stars if I could. Good luck to anyone who has to deal with the staff and service department. In it for themselves.

I was referred to Bob's by a friend who said the business does a great job and doesn't price gouge…read more I called and set up an appointment to drop my car off. I figured doing that my car would be there all day. I arrived at 8:10. It's tricky getting in their lot. You can't get in off of Grand River. You have to go in near Dollar Tree. Anyway, got there and they immediately got my car checked in. Within an hour they called me and explained what needed to be done and gave me a quote. I needed new brake pads and rotors. I can't say whether the price was fair or not, but I needed it done so I went with it. Time is money so I didn't want to get a bunch of quotes. An hour and a half later they called and said my car was done. 2.5 hours was all it took and I was pleased with that. I went in to pick up my car and the check out process was easy. Brakes are working great. All of the staff I interacted with were great. I appreciate the fast and friendly service!

I have had my auto in there 2 times since September for the check engine light the first time they…read morehad it cost me around $624. It drove well and boom the check engine light came on again called them the gentleman was very nice bright it in another $247. It's December have not even drove this car 100 miles boom check engine light on again now I'm pissed off called them told them this is my 3rd time bringing my car in for the same problem I get well it could be a coil a switch we just can't say until you get the car in here well this answer does not work for me I feel now your just fixing the car where it will get me by for a month then boom bring it back and it's not the part that cost it's the labor plus there closed on the weekends this does not work for me you don't have an office job 9-5 people that do work m-f 9-5 expect mechanics to be open on the weekends guess it's time to find someone else to service my car

Al is the man there. He always takes care of me as if I were family. Even helps me out on prices…read morefor being a returning customer. Offered me a free car wash next door. Definitely recommend

Took my car in for an oil change. Car had 27000 miles (freeway driving) and the guy told me I…read moreneeded to change the differential fluid in front and back axles for $200 as it is recommended at 15K miles. Manufacturers recommend changing at 60,000 miles unless it is off-roading a lot. I told him not this time, and then he showed me a scrap of paper with some dirty differential fluid. Probably from the last person he scammed. I will never return to a place you can't trust.

They were quick and provided reasonable options without trying to upsell me on anything. Jason also…read morehad great communication about what they were finding while inspecting my car.

Even though the vehicle had already been diagnosed, and I knew exactly what work needed to be done,…read morethere's a mandatory $85 "Comprehensive Inspection" fee whenever you take a vehicle in? I was just told that's just how they work, with no option to decline it. Their pricing is a lot of smoke and mirrors - I asked for their standard hourly labor rate and they said they don't have one. Well, that makes it difficult to compare their labor costs with other shops. There also appears to be a steep markup on parts, perhaps as much as 100% more than what you would pay for the same exact aftermarket parts at retail. The work done was generally satisfactory, (although they used a 23-bolt oil pan instead of the correct 22-bolt part) but their prices are HIGH. And that $85 mandatory inspection resulted in them recommending almost $3,600 in additional services, including every snake oil fluid service known to man. It's almost as bad as going to Jiffy Lube.

As a woman, I am usually on guard with taking my car for simple maintenance. I never want to be…read moretaken advantage of or "up sold" with "have to haves" .... The moment I was given refreshments, I felt cautiously optimistic- but was pleasantly surprised. Julian walked me through eveything they suggested, down to the reasons. Didn't seemed frustrated with my questions and patiently ensured I was comfortable with everything they were doing. I didn't get all the recommended maintenance completed, that didn't phase or alter the great customer service. I think, I'll make it a habit to get my oil (and absolutely recommend others) changed here going forward!

Exceptional service! I prefer to go here over any other place for an oil change to get additional…read morefeedback on my vehicle. The owner is a wealth of information and is a great resource for common issues found in a given vehicle. I trust them with car maintenance and repairs and have had several repairs done over the past 10 years with a few different cars.

We had our car break down in the area when driving home on a Saturday night. We were able to drop…read moreoff the car at Howell Auto Center that night, unannounced to them, and there weren't any issues. They were able to take a look at the car on Tuesday morning and allowed us to take some time deciding next steps. They were polite in all of their communications and we were really grateful for their flexibility. We paid $300 for the diagnostic fee, but they had to do quite a bit of work to get to the problem. Ultimately we scraped the car, but they allowed us to keep the car on their lot until we could come back down on Friday. Overall very grateful for their help!

I have had my vehicle in for a power steering leak and told them I thought it was the valve from…read morethe power steering reservoir. They called me and said that the leak was from the rack and pinion and the cost would be $1400.00 I picked up my vehicle on a Thursday afternoon and by the time I drove to work 16 miles from my home I had no power steering again! Drop off car again! I spoke to Nate and said to him that they have me driving an unsafe vehicle. Not only was the power steering out, the fluid was all leaking out on to the manifold and was smoking like crazy. That could have led to a fire. I was laughed at . After my third time in with the same issue and a 1400 unnecessary repair. I asked again about the valve and guess what . It was the valve all along. Nothing I said when I took it in was written down or even listened to. I got half my money back but have lost all trust in them!! Rude employees, mechanic's that don't actually look at the original complaint or listen to what the customer has to say about their own vehicles.

I want to thank the guys at Hi-Way Tire and Auto. We went over plywood on the highway in Saginaw…read moreand got three nail holes in each passenger side tire. They fixed us rapidly and we were on our way. They are there for the consumer unlike big tire stores. Thank you TONS guys!!!

Is there a reputable and responsible shop in Bright that has real mechanics and stands behind their…read morework? I am sharing this hoping others will avoid the choices we made. We took our 2016 Nissan in when the AC pulley started screaming metal-0n-metal. After 3 trips back to the shop to stop the leaking, it was declared FIXED. Well that was like the second week of November so we did not get to run the AC--though it seemed cold for November. The real problem started come December a we had NO heat, the fan was blowing full speed, but we had ZERO air flow from the vents. Fast forward to today (85 degrees) and we try the AC. The air is flowing and it feels cold, for about 10 minutes and now it is blowing WARM air--probably around 70 degrees(?) We went to this shop after an even worse experience at some hack shop on Victory in Howell off grand River. It seems the Nissan was too much for Hi-way Tires and Service? When your AC needs service, do it in the summer and find a garage that has great technicians.

These guys are awesome. Had these guys put a longer 7 pin connector on my camper and also fix the…read morewiring in the box. They told me to come in and I did and they had it fixed within an hour all the same day. I also had some wheel bearing work at a different time on my camper and had the camper back in two days. Very fast, very professional. I would definitely recommend bringing your camper here for repairs and upgrades.

This place is so amazing. The staff are friendly and very helpful. Their pricing is posted on the…read morewall and I have found them to be very fair and honest. They did maintenance on my RV and were very informative on the best maintenance practices for the future. Several months later I had an accident and needed repair work and they went above and beyond to get my RV in for evaluation, worked very closely with the insurance and have done a beautiful job. I highly recommend this place and will only take my RV there.