Been coming here since 2020 & it's been HORRIBLE dealing with the front desk. I heard prior to coming here that staff was rude because my relatives & close friends go there too ... didn't believe it till it happened to me. Michelle in specific seems to never want to be there as if labor is being forced upon her. I have anxiety so i'm naturally a nervous person, & seeing the way they operate makes me intimidated to even ask a question because i am afraid of the response i will receive.... & proven today after my visit as usual i went to MICHELLE to book my next app to get my braces REMOVED, she handed me the paper with options for retainers & gave me little to NO information on them , there were 3 pictures of different retainer options & pricing for each , when i proceeded to ask if i was going to be able to CHOOSE from one of the options she proceeded to give me an attitude & a very hostile answer, i ignored it & proceeded to ask my second question which was if i had to wear them to sleep or if i was able to take them out ... she proceeded again to give me a very hostile answer , "YOU HAVE TO WEAR THEM 24/7 ONLY TAKE THEM OUT TO EAT & DRINK" , i wanted to know specifically if i needed to take them out while sleeping due to the fact that my friend was told he should take them out when sleeping... so i proceeded to ask again if i shall take them out while i sleep , and she proceeded to again respond w the same hostility , i asked for the third & last time & as she proceeded to give me the same hostile answer Dr Matt also joined backing up her HOSTILE answer instead of giving me a simple yes or no. i am very disappointed in the treatment i've received since 2020 i payed out of pocket to be treated professionally & with respect NOT to be made out to feel DUMB for having concerns about MY TEETH which i am once again PAYING to be fixed . MICHELLE is going to put this place out of business along with Dr Matt for not addressing these issues that i am sure isn't the first time they happened. If you want to have an at least decent experience when coming here i recommend speaking to Valeria. read more