Greed over valuing your loyal customer! Heartbreaking & a sense of pure disappointment, that I will not be returning to this shop after a 1 year professional relationship. I liked them! I am sad to say, that I was not treated as a valued customer, when we had 1 situation where my nails popped off in less than 12 to 24 hrs & she did a very sloppy job on the 1st set! I had NEVER experienced this before recently. Now, when I informed Kris via text message, she told me to come in the next day. However, I had meetings & other business endeavors & could not make it in. So, I told her I would be in on Thursday, which means I would have to miss work because I work in World class environment, where my hands are my money, dealing with my customers/clients! Needless to say, 24hrs before then at my original appointment, she was running 1hr-45 mins late. I ended up having to cancel out a dinner appointment & grab something from a local eatery, which means I had to spend more money. She was so late & inconvenienced me, she gave me a discount of $75 instead of $90. I still tipped her $10. Fast forwarding 24 hrs later, I came back in on Thursday she put a fresh set on like any Profesional honest nail shop would do! The fill-in set was an old set from last year, that she should have noticed & replaced the 1st time. But, because she was running almost 2 hours late, she missed a lot of steps in doing my nails, in her words to me, she stated, "she was overwhelmed, forgot to file and glue, and check the nails properly". SO, THAT'S AN ADMISSION TO HER OWN MISTAKES OR MALPRACTICE! After doing the fresh set to the standards of my normal expectations of what she normally does for me & what I pay for! She tried to make a slick comment regarding she's not charging me for the designs, she's only charging me for the full set. I did not know what she was talking about, so I continued to grab my belongings & prepare to exit their shop. She then began to say things to me that I found to be rather offensive, such as: well any other customer would just pay me for my services & everything, because you know I have bills to pay! We all have bills to pay! I never asked her to reimburse me for missing my day of work! I asked her what she was talking about? Are you charging me & how much? That's when she sprung it on me & said, " I'm only going to charge you $75 for the full set!" I was shocked! I responded, "Kris, really? Wow, I just paid you $75 less than 24 hours ago plus the $10 tip, those nails popped off, & to your own admission, it was your negligence! Needless to say, while she was doing my nails, she was making gaslighting comments while working on my nails, that your life is so stressful, everyone's life is stressful. You are stressing & you popped off your own nails. No! I played along! I told her my nails were not burning while you're putting on the new gel set. My nails were healthy & and strong. I will enclose the pictures here for everyone to see. I did not realize that she was setting it up, so she could spring this extra $75 on me for her negligence. I was so angry but being the professional & respectable woman that I am, I decided to take the higher Road. I informed her I am not able to pay her right now because that's not in my budget & she never disclosed this to me in the beginning. The truth of the matter was, I was not about to allow her to scam me/beat me out of another 75 bucks when she didn't render Services right the first time. I liked her work so much & she was so cool that a few months ago when I got a pedicure done by Cindy who is her younger sister she had cut too deep into my right big toe during a pedicure, my big toe had swelled up so big,infected, was excruciating. I had to wrap it with Band-Aids Neosporin for an entire week. I had to work, walk in pain,& clean the pus & blood every day, when I got off. I never even went into full details with her, even though I sent her pictures the next day on how much it had swelled up. I told her that her work ethics & customer service skills being a businesswoman were off! So sad! read more