I've been to this store over 50 times since it opened and for years have frequented the OG Lincoln Market at (33 Lincoln Road) so I feel ready to write a very complete and thorough review.
This store is spacious with a (mostly) very easy to navigate layout. I've only been 2 or 3 times when it's pretty packed and even then it was still not difficult to get around. The store is usually well stocked and has great variety but randomly will be out of pretty basic poultry like ground turkey or chicken thighs. That's the good.
Now my issues: the cashiers can't bag for crap and often just won't. I'm not asking for Trader Joe's level of packing organization, but multiple times a cashier has put milk or soda cans ON TOP OF EGGS!!! WHAT?! Or put heavy cans on delicate produce. They'll pack bags with no consideration for weight or thought about how the customer is supposed to get these bags home. I'm happy to pay for extra bags, and there's no reason I should have one precariously packed 60 pound bag or two bags one 50 pounds the other 3 pounds. There's no logic going into it. And that's if you buy bags. If you bring your own bag, oh you're packing everything yourself. Even if you bought $200 worth of groceries it's your job to put them all on the conveyor belt pay and then run over and hurriedly pack the bags as they shove your items to the end of the scanner belt all willy nilly. And then frown at you for being in the way when there's another customer behind you. And look, I don't really blame them. I don't think they were trained how to do anything but scan. And I desperately think leadership needs to rethink that practice to improve overall customer experience.
Even worse than the bagging, I've been racially profiled here. I was using self checkout for like 5 items and a woman ran over to me and said, "I saw you! You didn't scan that as organic! That's organic!" I replied, "it's not organic. And showed her the sticker." She pushed me out of the way and rescanned it and then was like, "Fine." She didn't say sorry or my mistake she just aggressively accused me of stealing and then went about her day. Terrible customer service from security.
I've never had these issues at the 33 Lincoln Road Lincoln Market, which although smaller, is such a well-run store. I'm hoping this grocery store steps it up, but for now it's just fine.
Spacious. Clean. Pricey. Troubling Customer Service. read more