Lincare means worst customer service.
I use a nebulizer twice daily. It administers my doctor prescribed, inhalation medicine. The nebulizer malfunctioned and was unusable. We contacted Lincare for a replacement.
Lincare advised that because it was less than five years old, they would not replace it and advised the warranty was for two years. I contacted my insurance, and was advised that they due to the malfunction, they would cover the replacement and that Lincare should submit the claim. The insurance company even called Lincare.
We recontacted Lincare and their representative refused to submit a claim, saying it would be denied. A supervisor stated that they would do nothing and subsequently stated that we could buy a nebulizer from another source. We requested to speak to a manager and the supervisor advised she would email him to contact us. Noone ever contacted us.
While searching online, we found the nebulizer manufacturer, explained the situation and they immediately said that the warranty is for five years and they would immediately provide a free replacement. The new nebulizer arrived in a few days.
Lincare put my wife's health at risk, refused to help, and did not provide or even inform us of the warranty. We contacted Lincare corporate and was advised that they would escalate our concerns and that an in charge person from the West Palm Beach location would immediately contact us. No contact was ever made.
There are other negative reviews of LIncare. We have requested our insurance company to remove them from their provider list. Avoid this company. read more