WARNING! AVOID THIS PLACE! THEY'RE AWFUL!
There. Now that I have your attention. The following is a copy of an email I sent to their "customer service" address. Enjoy!
I have tried to get a hold of your billing dept a couple of times now. Both times I am put on terminal hold. As of this writing, I have been on hold 47 minutes, just like last time. This is highly unacceptable.
So I go online to your website to try there. I get to the page where you choose what you need help with. I choose Billing and get the following:
"You will find your billing number on your patient statement."
... and that's all.
Nowhere to input the number.
No submit button.
No way to proceed.
(I took a screenshot to prove this as well as one showing how long I was on hold)
In other words, between not answering and having no way to contact the company through your own website, you are saying "We can send you threatening collection notices all day, but when you try to take care of them, we will not have anything to do with you.".
Also note: not only do I NOT owe anything, the bills I have been receiving for countless months now show "Total Insurance Pending" as $155.03, so it's likely the money you are pestering me about is in there. Try collecting THAT. Helpful hint: $155 is $140 more than the $15 you keep trying to collect from me. Add to that your cost of sending me well over a dozen letters and ... well, you all are just apparently just raging dumbasses.
So please, feel free to send me some lame computer generated response to this that probably says "Have you tried calling?" "Paying your bill is your responsibility." "HAHAHA! YOU ACTUALLY WROTE TO US THINKING WE WOULD RESPOND?? YOU FOOL!".
That is the only possible outcome to this. Call me Nostradamus, but I predict I will not hear from an actual human with any helpful instructions.
But this will all look nice in the lawsuit I will be filing against you, so you all just keep on being you! It's soooooo helpful.
I wonder why I left Lincare last year. Oh yeah, now I remember. The customer service is horrible at all levels, including ordering and the local office.
I'll be posting this on a Google review. Hopefully this with all the other terrible reviews you all get will convince people to stay away from you useless morons like you're a toxic waste dump.
By the way, the end time on my waiting right now is 1 hour 8 minutes. Stellar work, lads. You'll be getting my bill for an hour of my time wasted. Please pay promptly. I would hate for this to have to go to a collection agency... read more