I have tried at least a half dozen times in the past 4 months to update my insurance info in the…read morecustomer portal and it is never updated. I've called at least that many times to talk with a representative over the phone to change it and never get an answer, just voice mail. I leave my info and never get a call back. Worst customer service ever!

I have been trying to get some catheters ordered for over two weeks and can't get return calls…read morestatus etc. extremely poor customer servic. I'm pretty well done with them.

Dropped off a paper prescription for supplies over a month ago. Was contacted by phone a week later…read more(so I know they know how to reach me) asking for an electronic prescription directly from the doctor. Got that done and was told to wait to hear from them. Went in today to try to follow up as I've heard nothing and they couldn't find any record of me ordering supplies. They wanted me to start the process over with my doctor resubmitting the order for supplies. No thanks! I think I'll try to find somewhere else to get my supplies.

I have been trying to get supplies for almost 2 weeks from this place. I went to the doctor. I've…read moredone everything. I've asked me to. I've had my chart notes sent over when they told me they didn't have them and needed them. I need cpap supplies badly. I'm using duct tape to keep my mask and hose together. I wanted to pick up my supplies and they are making me jump through hoops to get them. Everyday I've been told someone will call you back by end of day and everyday nothing. I've never in my life seen a company make it so hard to get medical supplies. I'd give -0 stars if I could. I'm at the point where I'm just going to go somewhere online and pay out of pocket for my supplies. Medical west do better people depend on you. SMH

Super fast service! Great pricing. Needed a hospital bed for daughter coming home from surgery…read more Called Thursday, bed was setup and ready to use Friday. Daughter got home Saturday. I am very happy this was hassel free!

good selection of mobile devices and exceptional customer service. They were very knowledgeable and…read morepatient.

Always was able to get help for whatever my husband needed . Even after got product could call or…read morego in to check on something

This place is amazing! I went in to ask about a medical device and they didnt have it. The guy…read morelooked it up for me on the internet and gave me some suggestions. I left and was sitting in my car when I looked up he came out TO MY CAR and told me he found the company that made the device. He suggested I oook it up and call them! Now THAT is service! I will definitely go back!

We dealt with Don regarding a stair chair. Left a message on Father's Day. He called in 30…read moreminutes. Install done five days later. Amazing. Price was fair. People were amazing. I don't know any better but if you can find a better group of people I will eat my shorts.

They provided a airline replacement powered chair to me in 2022. I started having issues with…read more Stopped by unannounced to the store recently. Their tech was available and took a look at it. Five minutes later after they connected a controller to it and they changed a setting. The problem is gone. I asked what I owed. They said no charge. This is customer service!

My wife & I need to give Noelle a 5 star review. My wife has horrible arthrofibrosis in her knees…read moreespecially her right knee. We needed a lightweight easy to use electric wheelchair for her. She looked around and online, but we found the perfect one at Mobility City and Noelle was the perfect saleswoman. We are looking forward to more out & about adventures because of this wheelchair.

This company should be ashamed of their customer service. We rented Two scooters for three days for…read morea weekend wedding in September. Scooters were delivered to hotel. Two types a 3 wheel and a four wheel. On day two of rental one broke down about 15 minutes away from hotel in the park. It was the 3 wheel cart. No one at AAA Home Medical answered the phone and we had to transport the scooter on our own. Thank u Uber X for saving the day. When we did talk to Mike Wilson he was rude and blamed us for the breakdown. All I know is the scooter broke down and the company will not give a refund. This is bad customer care. My 87 year old parents are very upset.

From the owner: Providing the Best Home Medical Equipment…read more Mobility Equipment Rental & Repair. Providing the Best Home Medical Equipment. Used Mobility Equipment Available.

I've been waiting over a year for c-pap supplies. I have two insurances and Midwest has my account…read moremessed up