If I could give zero stars, I would. My experience with Dr. Lin and his clinic was one of the most frustrating, shady, and unprofessional medical encounters I've ever had.
I needed a chest x-ray only for my New Zealand immigration application. I called ahead, explained everything clearly, and was told that it wouldn't be a problem. But when I showed up for my appointment, Dr. Lin suddenly refused to help unless I paid $400 in cash for a full physical exam, which didn't even include the x-ray I came in for. I showed him my official documentation confirming that only a chest x-ray was required. He ignored it completely, gave no explanation, and just kept repeating the same demand.
And it got worse. Even though no medical service was provided, the staff refused to give me back my paperwork (which I had printed and brought myself) unless I paid $100 cash for a "referral fee" to the imaging clinic. I've never heard of a doctor charging someone just to send them elsewhere. It felt exploitative and inappropriate.
Frustrated, I contacted Immigration New Zealand and filed a complaint. Their Health Assessment Team confirmed that I was right; Dr. Lin should have been able to submit a chest x-ray-only case and was directly informed on how to do so. But when I followed up with his clinic, the staff acted like they didn't believe me and questioned whether Immigration had even contacted them.
Throughout this entire process, the office was rude, disorganized, and impossible to get a straight answer from. I was constantly put on hold, told I'd get a call back (which rarely came), and felt like I was chasing them just to get basic information.
Eventually, I was told (with no explanation) that Dr. Lin could now submit my case without seeing me. But of course, only if I paid another $100 in cash. At that point, I mailed a check instead. He cashed it immediately, but didn't submit my case until several days later.
The whole thing felt shady. Between the cash-only policy, the refusal to return documents, the bogus referral fee, and the delays, this wasn't just bad service; it was unethical and completely unacceptable. This is someone who's supposed to be working with immigration systems. He should be held to a much higher standard.
If you're dealing with immigration medical exams or any medical issue, go anywhere else if you can. I wouldn't trust this clinic with anything important. read more