Great laundry place good service…read more A bit far but worth it I will recommend to anyone to drop clothes here

On Jan 30 2024 I was denied entry to Family Laundromat at 138-63 Queens Blvd, Jamaica, NY 11435, +1…read more718 526 6201because they would not allow me, a disabled person with a professionally trained, medically necessary and clearly marked service dog to enter the premises. I told them that the Americans with Disabilities Act requires them to admit me with my service dog. They physically barred me from entry nonetheless, because "some of their customer" might not like it. If you are a person with a disability who has a similar experience with Family Laundromat, please leave a record of it here so that others can establish a pattern of behavior. Business owners like this feel free to flaunt the law because the supposed watchdog agencies will do nothing, even when you file a well-documented complaint. Also, if you are a disabled person trying to establish a pattern of behavior, feel free to reach out and I will happily support you by attesting to my similar experience. Thirdly, whether you are a disabled person or not, please consider whether the actions on the part of Family Laundromat reflect your values. If not, consider frequenting a business that does. Nothing changes until people join together to insist on it. No one else is going to protect us from discrimination and illegal exclusion that makes an already challenging life even more difficult. The ADA was written to prohibit discriminatory and illegal actions like those committed by Family Laundromat. Please support disabled people and help encourage businesses that just don't care to do better.

Super friendly staff! My go to laundry and the only place that i feel as of the machines wash well…read moreand don't take forever.

CLOTHES GO MISSING! We do drop off service and a couple times now some of our clothes are missing…read morewhen we get back our laundry. We also end up with strangers clothes in our laundry bags. I understand mistakes happen and mentioned it to the workers before but nothing changed. They fold everyone's clothes next to eachother on one table and it all get mixed up.

I must say all the staff here are great but Tania takes the cake! She is very attentive and…read moreefficient. I normally do laundry drop off and pick up and when I say the first time I got the clothes back they were folded so neatly I was too stunned to speak. This laundromat will be my go to place.

I enjoyed washing my clothes here because the employees are very helpful. Keep up the great workread more

DO NOT COME TO THIS PLACE!!! Many people complain about the…read moreLatina worker, "Diana", the constant breaking down of the machines, and their clothes getting stolen. Been a loyal customer for some time now and the Asian manager/ owner, "Jay", can care less about that or decent service. I recently started dropping off my clothes for pickup due to my busier schedule. And Diana, behind the desk, gives a nasty attitude every single time. She sees customers waiting and she continues eating her food slowly while you wait for her. She gives an attitude for every response she gives you. I finally contacted the manager and he was just as rude, even worse! After he hung up the phone on me, I returned to get my clothes out of there!!! Both of their excuses was that she is sickly and stressed. Took my clothes to another laundromat within the same radius, who's open all day and night, is cleaner, has a lot of machines and seating space, and offers customer rewards!!! BEST TO DO YOUR LAUNDRY SOMEWHERE ELSE!!!

First, I want to point out that the owner hasn't claimed this business. Probably because he or she…read moredoesn't want to be associated with it. The washing machines aren't bad. They're actually pretty good. I have no complaints. I do have a complaint about the dryers. They're terrible. They take forever to dry and it cost $.45 for eight minutes!!! That is a rip off!!! Don't forget about the fact that they don't take quarters. It's card only and the card cost three dollars!!! Needless to say I will never, EVER, come here again!!!

This review is for the dry clean services. I had a wool blazer dry cleaned here. I wanted them to…read morepay special attention to sweat stains under the arms. The stains were removed and I will be coming here moving forward for dry cleaning needs!

I love doing "Late Night Laundry". Pre-pandemic, this was my go-to spot. More often than not, there…read morewere only a few other people, if any, doing their clothes. And the place is expansive and full of machines, so no need to get close. Last night, I was feeling restless and decided to give my old favorite a try. While there were new machines & dryers, the place was filthier than ever! Debris on the floor, tops of the washing machines gross from detergent, every washer I touched had lint or random stuff inside and sadly I spotted a couple of roaches. There were about 4-5 other people and one attendant. So I was surprised at the state of the place. Like most laundromats, this place uses a card instead of coins. The card is $5 which seems standard. I used the older washing machines that were $5.50 for what I think was a double loader. The indicator lights weren't working. I also used the older dryers at .35¢ for 8 minutes. Clothes including hoodies dried (for the most part) after 4 rounds. They used to be 24 hours, but no longer. Tuesday and Thursday nights they close at 10 and reopen in the morning. As a plus, they do have free parking

Liz helped me wash my 30 lb weighted blanket. easy process and very clean laundromat with huge…read morewashers

Great customer service. Clean place with clean equipment. Have everything you need to have your…read morelaundry completed and on time.

I love this little laundromat, spotlessly clean, super friendly staff. It's very small, but it…read moredoesn't take long to know when it's not crowded. Cheap machines, and no bugs (can't say the same for other nearby laundromats..........) I wish I hadn't moved out of the neighborhood! This place knocks the socks off the laundry joint near me :(

The Korean couple that own this place are the best! They're so sweet. Pricing is normal for this…read morearea and my clothes are always nicely cleaned. They do a lot to present your clothes nicely (eg cardboard in the collars and hanging lined pants unfolded) but they also take special requests. They accept all the paper and plastic packaging for reuse. I've been using them weekly for 3 months with no missing clothes, buttons or other damage. Excellent dry cleaners!

I am a longtime customer 30years. I have always been treated well by them ! I would recommend them…read moreto anyone!

When I lived the area this was my go to laundromat. My friends and I would wash our clothes late at…read morenight being that the place was on the quieter side. The staff here is accommodating and are quite pleasant. The downside about this place is that during their peak hours it is hard to navigate around the place because everyone's cart, child, stroller, and detergent is in the way.

Do yourself a favor and don't come here. 1. There are water…read morebugs falling from the ceiling 2. There is one employee that has not only given me a hard time but ive noticed other people complaining about this particular employee. I believe her name is Sandra. She is one nasty elderly lady. Why? I asked this employee if i could use the restroom (yes, i am a customer) and she denied it not only for me but for my daughter as well after explaining to her that she has a condition that she cant hold anything in and she soiled herself that day. I even told this employee that it was an emergency and this employee told me, with a nasty attitude, "i dont care what it is" i will not be going back to this laundromat. I thought she would have had some sort of compassion knowing the information i told her and let my daughter use the rest room at least. So sad. ​

wasted hours trying to dry my clothes & staff knows the machines are broken! Don't waste your money…read more& time!

I give my godfathers laundry here and the prices are pretty reasonable. The wash is done nicely and…read moreshe folds it well. What more can u ask for from a laundromat ;)

Awesome place and location, staff are great, pickup and drop off same day, clean and well maintain…read more Machines work great and they have nice little back yard to relax while you wash clothes.FREE WIFI !