I am not sure where to start. But alot has happened and I would say just STAY AWAY! This was the worst haircut, bath, nail trim, customer service I ever received. No one understands me and they still charged me. I ended up washing my dog and trying to fix the haircut (I recommend no one ever do cut there own dogs hair! I should have just went somewhere else). read more

Keep your animals safe by avoiding this company! We have been loyal customers of Lilo's Mobile Pet Spa for three years, which makes this experience even more upsetting! During my dog's appointment, I came outside to walk my other dog and heard something yelling from the grooming van. I stood near the truck and heard the groomer repeatedly screaming at my dog in Spanish because he was not sitting still. The yelling became louder and longer, and she sounded clearly frustrated and aggressive. When I walked toward the front of the van to see what was happening, she closed the window so I could no longer see inside. I knocked on the van and asked why she was screaming at my already scared dog. She suddenly pretended she could not speak English, even though she had been speaking English with me. She eventually admitted that she had been yelling and called her manager. I also spoke with the manager, who defended the groomer's behavior and did not apologize or make any real effort to resolve the situation. I told them the only way the appointment would continue was if she finished with the van door open, because I could not see what she was doing to my dog, or she needed to give him back to me. She refused to finish and gave me my dog back. They also refused to let me speak to corporate or anyone other than Claudia who was completely unhelpful and never apologized. Grooming can be difficult, and dogs may be scared or uncooperative, but repeatedly screaming at an animal out of frustration is completely unacceptable and unprofessional and clearly is not going to help. After trusting this company with my dogs for three years, I am now left wondering how animals are treated when their owners cannot see or hear what is happening inside the van. I'm also wondering if my dog has been abused in the past. Based on what I personally heard and witnessed along with managements unprofessionalism I will never use this company again and strongly recommend keeping your pets away from them! read more

I don't blame the groomer I blame the company. I explained I had a Great Pyrenees type dog 11 years old, over 100 pounds, who needed a bath and trim. They quoted me $180. When they arrived, I was told they were expecting a short haired dog (duh). They told me it would be an extra fee for long hair, plus the added cost of de-shedding. I ended up spending $300 for a half bathed dog, untrimmed that I had to brush out myself. My dog couldn't stand up for hours afterward. Avoid this company. read more

They always do such a good job but I definitely want to give extra kudos to out top groomer Kaylie(sorry if I misspelled her name) used them for over a year now and still have Kaylie who is amazing! read more

Lilo's Mobile Pet Spa - Holiday glam! - Pet Groomers Near Me - Katy, Texas

We were heartbroken by our experience. Our little dog is extremely shy and obedient, yet the groomer treated him harshly and yelled at him throughout the appointment. We purchased the full package, but instead of being cared for, he was left scared and shaken. We cannot trust this company with him again. read more

I am extremely disappointed with my experience at this grooming facility. After my puppy was groomed here, she came home with a busted blood vessel in her eye. I recorded the groomer admitting that he had to hold her head "tight" because she didn't like the bath. My dog is a puppy and has been groomed before with no issues, so this is unacceptable. When I contacted customer service, I was given a completely different excuse and told it was because my dog was "stressed." So which is it? Was she stressed, or was her head held too tightly? The lack of accountability is alarming. To make matters worse, no manager has contacted me despite multiple promises. I was told someone would call me "today," then "today or tomorrow," and now I'm still waiting. When I followed up, I was brushed off. There has been no sense of urgency, concern, or care for my dog's wellbeing. How does a dog leave your facility injured, and no one has the decency to reach out? That shows a complete lack of professionalism and compassion. This business does not seem to care about animals--only money. The service is overpriced, the communication is terrible, and the customer service is even worse. If you care about your pet, do NOT take them here. I will be sharing my experience so others are aware of how poorly this situation was handled. This is unacceptable, irresponsible, and dangerous read more

They did a full spa treatment on my 2 German Shepherd and I was very pleased so were my pups! read more

Lilo's Mobile Pet Spa - Pet Groomers Near Me - Katy, Texas

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Lilo's did an excellent job with the bath and grooming. BUT, BEWARE - they put PERFUME on ALL their dogs groomed. It is not listed as part of the service nor was I asked if it was okay by the groomer. Doggie perfume is carcinogenic. At best, it's pure chemicals that add a toxic burden to the liver/detox pathways of the animal (and humans breathing it in afterwards). My entire home smells like the fake perfume used on my sweet, elderly dog - it is not a "neutral" substance. Anyone who says so is uneducated or does not care enough to research. If you do not communicate up front that you do not want it, Lilo's will use it. Your dogs health will be impacted. The degree of impact you may not know until their little body is unable to handle the cumulative effect of the toxic burden over time (perfume adding to it) = cancer, autoimmune, etc. read more

Hello lilo mobile Pet Grooming Spa Houston!!!! I just got my two goldendoodles cut from this grooming company. My dogs names are Zeke and Jack. Jack is bleeding on both ears on the top of his head and also on his ear tips and underneath his neck line as well. I am very dissatisfied with the service. My dog does not deserve to be treated like this as well and I do want to request a manager to call me immediately and also need a refund for my services that was not provided at 100%. John on the phone specified and stated it was because of his nails bleeding from trimming, and that was a lie. His nails are not bleeding at all. John requested for the groomer to come back to my house to see about the services and I told him that would not be a good thing for him to come of the madness that is occurring right now with my pet. John stated that the manager will call me tonight or tomorrow morning. I told John from Lilo. If the call is not done before 10 AM I will be taking matters into other hands and also contacting the BBB. I don't know what the grammar did for Jack to not bleed as I picked him up, but he has been bleeding uncontrollably all over my bed and my sofa. I am very displeased with the service and I am not a satisfying customer. If this manner is not handled by noon tomorrow at the latest, I will be coming up there. I immediately let y'all know what was occurring with my dog not even five minutes after you left my property. There was no delay. Lilo mobile pet spa able to give me half of my money back for one of the dogs that wasn't bleeding but overall this was a bad experience come to find out that I just went to get my dogs shots updated and the dog groomer didn't even pluck or cut inside any of my dogs ears, which will be showing in the pictures read more

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Quoted $130 in person, then charged my elderly dad $178 after I left. No call, no approval. Completely dishonest and unprofessional.

They've been grooming my dogs but now they say no groomers are available in my area. Google has them in my area as does their schedule

I am completely devastated. I booked the service because I am unable to groom my dog right now and I wanted him to feel pampered. this is the first time I've ever done a grooming service. I usually do all brushing, bathing, etc myself. I booked a bath and deshed. I noticed today that he had a matted area when I was petting him and after close inspection, and a vet visit he has post groom skin infection. I have been crying hysterically because something nice I wanted to do for my fur baby has ended up hurting him. read more

Lilo's Mobile Pet Spa - Pet Groomers Near Me - Katy, Texas

Terrible grooming service. Left my dog looking like a rat. Zero shape or effort. They said he needed to be shaved because he was matted, which was fine and I understood (not my first time) but I asked she leave a little fluff around the ears. I didn't think to ask about the tail because didn't think I had to. Every groomer I've ever had naturally left some fluff in both areas but she literally left nothing. Looks like he has a rat tail. The manager proceeded to argue with me that it wasn't possible after I gave my honest feedback and I had to explain at least 3 times because she couldn't seem to grasp the concept that I've had my dog groomed in the past and that it has never been an issue before... so obviously it's lack of experience on your groomers part. Also nicked him on both ears and left blood. Do not recommend. Obviously does not have seasoned groomers and can't take honest feedback of their services. Only met with excuses and defense. read more

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Was charged 3 times the rate I had requested. Employee argued over the phone with her boss about getting a higher rate right in front of me. The cost was significantly higher than anything I have ever paid a groomer for a shave. read more

if i could leave zero star i would. they completely shaved all my baby fur off after viewing reference picture. they even used my house water for service and declined my refund request. do not book My pet did NOT have any tangles, we have cameras!! Our water was most definitely used for service. Will be uploading on TikTok as well! read more

Lilo's Mobile Pet Spa - My dog AFTER the service (what they did!!) - Pet Groomers Near Me - Katy, Texas

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NOT THE EXPERIENCE WE HOPED FOR! This pet grooming service needs overview by licensing for all regulations regarding the services they profess to expertly provide, as well as the well-being of pets throughout the grooming process. We have three granddogs that we are responsible for while our daughter who is new to the state, works out of state. All three pets were in need of grooming, (1) three year old and (2) six-month puppies, so our daughter booked these services. Speaking for myself, I am an avid REVIEW reader when searching for services. I don't know what research our daughter did before booking Lilo's Mobile Pet Spa. Our appointment was for 9-11 on Saturday morning and the mobile arrived on schedule, and the driveway was clear for them to park into. The first observation noted was that there was only ONE (1) employee operating this mobile spa. The young tech was polite and spoke with us fluently in English while discussing the (3) three-year-old pets preferred manner of grooming, since this WAS NOT his first time being groomed. His cut about the face was not only UNEVEN, his ONE eyebrow was cut WAY TOO SHORT, while we pointed it out and asked for correction which only made it worse, the pet will be forced to remain this way until the coat grows back. Following the grooming, we had to ASK that the anal area be cut down, although this is a service that is an integral part of grooming, especially when a pet has long hair. The same uneven cuts were noted on the (2) six month old puppies, as well as uneven nail cutting, which has left the puppies paws very sensitive to our touch while petting them. Needless to say, the experience was not a positive one for our granddogs. By the end of the services, the tech was clearly exhausted and should not have been grooming solo for the safety and well-being of the services provided to the pets and the safety and well-being of the techs. We were charged an additional 4% fee for using a debit card and not cash, which was not explained while booking, as well as an additional mobile fee which should have been worked into the cost of the grooming, not separated specifically and also not explained at the time of booking. The $90 price point charged should have included the mobile fee. The concept of this business is very lucrative, yet Lilo's Mobile Pet Spa DOES NOT deliver on what they advertise. Our daughter was notified and sent the after pictures of the pets grooming. We suggested she use a different groomer going forward. read more

They did great my pup loves her cut and smells great, Magaly always makes sure to get her looking Perfect Thank you Again! read more

If I could leave 0 stars I would. My appointment was from 9-11 on Saturday morning. I booked my appointment and CONFIRMED ON THE PHONE. Saturday morning, no one shows up so I call & they tell me "You needed to book via text message not phone call so we are not serving you until 5pm this afternoon. This is your fault not ours". This is the worst company I have ever gone through for a grooming service of my pet. Stay far away from them. UPDATE:::::: this company likes to harass you after you tell them multiple times to leave you alone and gaslight their customers. read more

Honestly THE WORST groomer experience I've ever had!!! We had a similar experience to the other reviews here. Neither lady spoke any English and were very obviously not trained or comfortable working with animals. If your profession is grooming I expect you to actually like animals, know how to work with them, and try to make them comfortable during the service. My dog was petrified of them after being man handled and yelled at! The actual grooming was terrible as well. He has random, uneven chunks cut out of his coat. I tried communicating that I didn't want my golden retriever's chest hair cut but he came out of the van looking like a shaved lab. I also said it's okay if he's not all the way dry because he was so scared of them and the hair dryer. They told me (via a translate app) that it's okay and normal for the dog to be scared and insisted that they had to continue. I called their customer service afterward but was told I should have called them instead of trying to communicate with the groomers in my driveway real time...... Once talking to the manager he rejected even a partial refund and offered me a free service in the future. You couldn't pay me to use them again though. I have never left a yelp review in my life but this experience was so terrible I felt the need to share. All of their good google reviews are NOT for the Houston location. If I could give -5 stars I would read more

I wish we had seen Britney's review^ before we booked. We had the same exact experience. Neither lady spoke English or was able to communicate with us about what we wanted. We heard them yell at our dog, and when we asked why, they explained that it was because he was afraid of the dryer (?). It took 2.5 hours after they told us it would take 1 hour, and we were anxious for the duration because of the yelling (we went down two different times to check in). We just spoke with Jon, the customer rep, and he said he would share this feedback with the groomers. Jon offered us a discount on our next service, but you couldn't pay us to use them again. We requested to speak with the manager, Rick, but he hasn't given us a call yet. read more

Lilo's Mobile Pet Spa - This was the google translate message back for why they were yelling - Pet Groomers Near Me - Katy, Texas

My sweet older dog was well groomed. The groomer was polite and professional. Great service.

I was very disappointed in their service. My dog has been ill and it was important that the groomer understood that nicks and cuts needed to be avoided. Once the groomer arrived, she had to call her office for a translator . There was a major communication problem and I was not satisfied that the groomer understood the severty of my dog's condition and the need to avoid causing cuts. The translator assured me the groomer understood my concerns, however, not being able to communicate directly with the groomer I canceled the service. I understand changing for a cancel fee, however, the reason for not allowing the services to continue was the lack of commutation. I was charged $80. I would not recommend this groomer and recommend seeking out another groomer. read more

This was my first time doing mobile grooming as I have a nervous frenchie when it comes to nail trimming and he hates car rides so the convenience is why I booked. I stated that in the notes before booking that he gets aggressive with his nails. The woman who came to my door spoke little to no English, didn't introduce her self or say hello to my dog to make him feel comfortable. When I asked questions she just looked me up and down and gave no answers just "yes" and "ok" with a rude demeanor. They didn't show me inside the van or what products they would be using. I was hesitant to even let them go through with the service. Overall just a bad customer experience. I would absolutely never book with them again! They weren't able to grind the nails which is understandable due to his behavior but I was in there helping as she did the nails and she had no idea what she was doing like it was her first time. At the end, his face wasn't cleaned nose was dirty and his face folds hadn't been cleaned at all which is a service they specify in. I asked what all they were able to complete and they couldn't even tell me anything it was like walking a toddler through a conversation. $100 for a bath. Their customer service rep was not helpful at all. I never write reviews like this but I had to, this was just a headache. Unprofessional and unfriendly. read more

Extremely overpriced! Had the same exact experience as all the other reviews here. Two ladies who knew basically zero English came to my house and didn't even bother to greet my dog or make him feel comfortable. The older lady in the car grabbed my dog my his collar and pulled him inside the car and then immediately closed the door. They didn't show me what was inside, the equipment they were using, what products they were using, etc. You would think as "Dog Groomers" they would actually like dogs? It seems like these ladies just stumbled upon this job and said "oh, well washing a dog couldn't be that hard!" I genuinely don't even know what they did to my dog, all I know is he smelled a little better but his nails were uncut and his paws were still dirty. I paid $90?!? On top of that, when they finished and I went to go get my dog, he looked absolutely petrified. I let them know ahead of time that he is just a very scared dog when it comes to loud equipment. Judging my the other reviews here saying they yelled at their dog, I genuinely think that's what happened here. Would never ever use this service again. Don't let the Google review fool you either because that's what mislead me to even reserve this place. read more