This was my is 3rd time going. I asked them before not to cut her ponytail. They did last time but very very little and this time did it again. After the receptionist brought the manger out so I could give very specific instructions and see if it was doable. Teddy bear cut and don't touch her ponytail AT ALL! The manager said "no problem, we'll go half way and leave her ponytail alone."....I went to get her and my mouth literally dropped! Her body was so short there was barely anything to grab and her ponytail was gone!! They tried to give her another one and the rubber band they used was fighting for its life to stay on! When I expressed how upset I was, Barbara replies, "I only cut a little off the top" but if I specifically asked for it not to be touched, even your opinion of a "little bit" is too much!!! Manager came out and said she was busy so she let Barbara do it. Idk if she didn't relay my request or if they don't respect her authority and Barbara just did what she wanted but for what they charge, this is unacceptable. This is why I always tip in cash. My $25 went right back in my purse. Because now I have to reschedule a photo shoot until her hair grows back in which I lose and $150 deposit. Beyond pissed and will never go there again. She is brushed and styled daily so she has no matting and nth wrong with her hair that required it to be shaved off. I literally cried!! read more

Okay, so our dog Lily isn't usually the most cooperative when it comes to getting groomed. She can be a bit of a handful, to be honest. But at Lillian Ruff Pet Spa, it was a totally different experience! The lady who helped us, she took the time to play with Lily and make her feel comfortable before even starting the grooming. It made such a difference! Lily was actually relaxed and happy, which is a first for her at a pet spa. And I gotta say, their shampoo is top-tier. Lily's coat has never looked or felt so good. She's soft, shiny, and smells amazing. You can tell they use high-quality products that are gentle on her skin. We feel so comfortable bringing Lily here because we know she's in good hands. Five stars all the way for Lillian Ruff Pet Spa! read more

They listened carefully to my requests and offered valuable suggestions tailored to my dog's breed and coat type. The grooming process was thorough and professional. Bugs was pampered with a nice bath and ended up looking absolutely fabulous with a perfect haircut! What impressed me the most was the attention to detail and the care they took to ensure my dog was comfortable throughout the grooming session. It was evident that they prioritize the well-being of the animals in their care. I highly recommend their services to any dog owner looking for a reliable, caring, and skilled grooming experience. We will definitely be returning for our next grooming appointment! read more

This place was honestly amazing. They were on time and the shop looked really nice and professional. The groomer was super friendly and greeted our dog right away, which made him feel comfortable. She listened to what we wanted and did an even better job than we expected. What I liked most was how calm everything was. Our dog is older, so it was way less stressful than other places we've been where it's loud and crowded. We also didn't have to drive far, which was really convenient. You can tell they actually care about the dogs. The one-on-one attention made a big difference, and we'll definitely be coming back. read more

Fantastic people. The owner is very responsive, i called to book since i seen their spa everytime im driving home from work. Got a price and was on the schedule within mins. Good people. Will be booking again and have already recommended to a friend who gets her dog done by someone else. The groomer that we got was very straightforward, wasted no time, and she was awesome. She clearly enjoys working with pets. I think she played fetch with our dog for ten mins before leaving. And they put this cute little bandanas on my boy make him look so fresh!!! Thank you ladies . Hats off to you read more

I went to a different groomer for Muffin's first haircut and it was a terrible experience, so I honestly didn't have high expectations when I decided to try this place. I was completely blown away! When I met her she asked me to show her a picture of what I wanted and took the time to explain what she could and couldn't do, especially since this was only Muffin's second grooming. She was so honest, patient, and reassuring. I was in shock when I saw Muffin she looked absolutely perfect! I couldn't be happier with the results. I highly recommend and will definitely be coming back. read more

The Best Pet Spa! Very on time as scheduled in their very professional looking shop. The groomer was very pleasant and greeted our dog with affection. She asked as to our grooming details and exceeded our expectations. The entire experience was much less stressful for our senior dog than had been his experience at previous spas where there were multiple dogs in waiting, and lots of noise and chaos. We also didn't have to drive him far, which was great for us! I Loved the personalized care and treatment and the convenience of it catered to our location. read more

I have nothing but good things to say about my experience. I have a super anxious dog that I did not think would be able to get groomed. The worker and her staff were so loving and patient with him. He came out no longer stinky and cute as a button with his tail wagging. I am so happy I found this place for my little girl. The shampoo thry used smelled like literal heaven along with the little accessory the put on my babygirl. Love love love this place and will most def be making this the new go-to spot! read more

For nearly 11 months, Lillian Spa has been the heart and soul of our beloved dog. Their dedication and expertise have consistently exceeded our expectations, making them an invaluable part of our furry family's life. From the very first visit, the owner, impressed us with their gentle approach and genuine love for animals. They have always taken the time to understand our dog's unique needs and preferences, ensuring each grooming session is not only effective but also stress-free for our pet. read more

I have nothing but good things to say about my experience. I have a super anxious dog that I did not think would be able to get groomed. Ali and her staff were so loving and patient with him. He came out no longer stinky and cute as a button with his tail wagging. I am so happy I found this place for my little guy. The shampoo thry used smelled like literal heaven along with the little accessory the put on my boy. Love love love this place and will most def be making this the new go-to spot! read more

We have always had an amazing experience at Lillian Ruff Spa! Every aspect has been fantastic!! When you walk in the decor is beautiful and the spa is super clean!! They make it so easy to make appointments, the groomers are friendly and love seeing our dog each time! We have a labradoodle with a lot of hair and he always comes out looking and smelling gorgeous. The products they use really get him clean and he smells amazing for weeks! We would give 6 stars if we could! read more

AMAZING experience at Lillian Ruff Pet Spa!!! I brought my Golden Retriever, Buddy, in for a full groom and WOW The staff immediately made him feel welcome and comfortable. His coat was trimmed perfectly, super soft, and smelled amazing for days. They paid attention to every little detail--from his paws to his ears--and Buddy was calm and happy when I picked him up. You can tell they truly love what they do. We'll definitely be back! read more

We loved this Spa for taking care of our babies so well! They did such a great job giving baths to both of our yorkie. They also made sure they were are dried properly. Scheduling was really easy with them and they communicated really well. Even during the grooming, we received updates which helped us pick up the puppy on time. Highly recommend them and looking forward to making them our regular pet spa for our dogs! read more

First time at Lillian Rug Pet Spa for my two Shih tzu who are 6 years old. They had the full service including flea & tick bath. They looked and smell great! No negative behavioral changes from my furbabies. Which is a plus and it tells me my dogs were treated well. The Spa is clean and well maintained. The staff is very friendly and called to confirm appointments as well as sent text reminder. read more

Lillian Ruff is hands down one of the best grooming experiences we've had. Christina is incredibly kind and patient... My Terrier adores her, and always walks out looking adorable with the perfect trim. The facility is clean, the staff is attentive, and they even have a great little shop with fun treats. Prices are very reasonable for the quality of service. Highly recommend to any pet parent! read more

This is for the Lake Ronkonkoma location. Very clean and great parking. Samantha at the front desk was very friendly and helpful. I have a very difficult and aggressive dog and Christina is the only person who can handle him, so I drive 45 minutes for his grooming appointments and I'm always satisfied when he comes out. also a nice perk -- there is a discount if you pay cash!!! read more

Brenda and rest of the crew are incredible and I wouldn't trust my pup with anyone else! My dog is always relaxed when I pick her up and that says a lot. Lillian Ruff Pet Spa goes above and beyond to make sure Mattie is calm and comfortable while in their care. She's always clean, from teeth to nails, and treated well while in their care. I can't recommend them enough! read more

I brought my energetic puppy to Lillian Ruff Pet Spa today. He is a puppy and crazy energetic. I was worried he would be a handful but I wish I could give more than 5 stars!! My pup looks amazing and the staff was SO kind. He's had 3 haircuts with other groomers but THIS is the best he has ever looked. I will definitely be coming here for his grooming regularly! read more

We wanted to say that we Are thoroughly pleased and happy out dog, Tesla's grooming today. She received a perfect haircut and looks amazing. She's a standard schnauzer female and we wanted her to look like a purebred champion . She sure does after today esp with Vincent who is an extreme professional Groomer . We wanted to let you know it was top notch! read more