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    Lillian Ruff Pet Spa

    2.5 (6 reviews)
    Open 9:00 am - 5:00 pm
    Updated 2 months ago

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    Services - Lillian Ruff Pet Spa

    Bath and groom only

    Full grooming

    Pet haircut

    Lillian Ruff Pet Spa Photos

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    7 months ago

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    Lilliana R.

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    1 year ago

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    1 year ago

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    Lilliana R.

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    4 months ago

    brought my dog to Lillian Ruff two times and was very disappointed with the hair cut my dog received I will not be going back again

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    1 year ago

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    1 year ago

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    Ask the Community - Lillian Ruff Pet Spa

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    Carol's Pet Grooming Salon - The first picture used by the rescue to introduce that they are going to be available for adoption.

    Carol's Pet Grooming Salon

    (31 reviews)

    Please be sure to maintain very frequent communication with them if you need to wait for the pet…read moreyou would like to adopt to finish quarantine. I believed I was doing so and the puppy I was waiting for was adopted right out from under me. I have many messages between us specifying which animal I was waiting to adopt. Yet still it was adopted by someone else. There was no sense of remorse for ruining my birthday present, nor was there any remorse , more importantly, for their error. I was told to come and pick another one like it was no big deal. For me it was a big deal because I already had chosen a name for the puppy and purchased many items for that specific puppy I felt a connection with. I do not want anyone else to be treated in this harsh, uncaring way. I do not want anyone else to go through the same pain. I think what is the most hurtful is their inability to take responsibility for their error and the heartache it has caused. They simply maintained focus on some set of notes they had filled with misinformation that I was able to prove it was misinformation with photos from our thread of mesages. That in itself represents their irresponsibility and concern for client feelings I am hoping this improves their responsibility to the commitments they make, as well as the accuracy of the notes they maintain. I hope they learn to return to message threads to review the conversations they hold. These conversations contain needed information for the adoptions they conduct. I hope they learn how to rectify their mistakes and admit to them. This is a fabulous way to earn people's respect and confidence in their ability to maintain a rescue.

    Not sure why my profile says I'm from Francisco, but I am not. I am a local resident. I'm…read morewriting to express my disappointment with the experience I had at Carol's Pet Grooming Salon during my most recent visit. I have been a loyal customer for over 20 years, and until now, I've always trusted the care and professionalism they have provided. I had a 12:00 noon appointment for my small dog, and under normal circumstances, grooming has taken between 2 to 3 hours. At drop-off, I was told this visit might take closer to 4 hours -- which, while longer than usual, I accepted. However, I was shocked when it ultimately took 6 hours and 20 minutes before my dog was ready. This extended time is unacceptable, especially for a small dog who cannot comfortably go that long without food or a break. I raised my concerns at pickup and requested a refund or partial credit, but instead was told that the long delay was due to the care and time they take with each dog. While I ABSOLUTELY appreciate quality grooming, this SHOULD be factored into how appointments are scheduled. Leaving a dog for over six hours without clear communication or updates is both inconsiderate and, frankly, irresponsible. I expected more from a business I've supported for two decades. Unfortunately, based on this experience and the lack of accountability, I've decided I will not be returning.

    Lillian Ruff Pet Spa - groomer - Updated May 2026

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