1. Lili Massage Therapy

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Virginia Beach, VA

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Lili Massage Therapy

2.0 (1 review)
Closed • 10:00 am - 9:00 pm

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9 years ago

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Ruby Spa

Ruby Spa

3.0(6 reviews)
1.0 mi

1-Star Review: Extremely Disrespectful Experience…read more I've been to Ruby Spa several times before and always had good experiences, but this recent visit was completely different. I brought my sister with me for her first time, and things went downhill quickly. When we arrived, the woman there greeted us warmly and said we were her first customers of the day. However, once we started discussing services, everything changed. She called someone for help and, while on the phone, used a derogatory name to refer to us -- not once, but twice. My sister and I were both shocked and offended. After that, she tried to upsell us from the $130 couples massage we wanted to a $180 service with no added value, speaking very quickly and trying to rush us into a decision. Then she said we'd need to pay $20 more each for the "girls who were coming," which made no sense since it sounded like a forced tip. When I questioned it, she suddenly acted confused and pretended not to understand me. At that point, I realized she was trying to hustle us out of more money. When I said I didn't want the service and asked for my money back, she actually refused to give it to me at first. I had to raise my voice and demand it before she finally let go of my money. I left feeling completely disrespected and uncomfortable. I've never experienced such unprofessional and rude behavior. I will never return to Ruby Spa again, and I do not recommend it to anyone.

The store is clean and tidy, and the staff are very friendly.The price is reasonable! The most…read moreimportant thing is that she is very professional! I want to give him a big thumbs up! I will come again.

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Lili Massage Therapy - massage_therapy - Updated October 2026

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