After booking an online appointment today, I will not be going back. I wouldn't recommend this place to anyone. I walked and I asked the lady for a 60 minute full body massage. She walked me to the room we get started. I told her not too much pressure because I'm very sensitive and my body's very tight as I have not gotten a massage in a few months. After she proceeds to start 20 minutes in she's still doing a dry rub with a towel over me, then brings out the body oil. Mind you at this point she's also getting calls for other appointments and taking them mid massage. When stepping out she would leave the door wide open without fully covering me back up. She asked me what points of my body hurt. The most. I said my legs are very tender and my back is very tender as well. Please just go lightly in those areas. She said OK and then proceeds to very heavily and painfully work out those areas after I mentioned it to her many many times that I don't need a lot of pressure completely. Disregard it and keep keeps going. This was one of the most painful massages I've ever had in my life and even after the full hour was complete. I felt like my body was even more sore than when I walked in. A few hours after leaving the spa I look at my eyelids and see popped blood vessels,(checking in currently at 6:45pm). That's from the clenching face throughout the massage. I've never experienced this much pain. After changing back into my clothes and walking out to go pay, I proceeded to ask her for change, giving her a tip that I felt was right, and then proceeds to haggle me for more money on the tip. I would never recommend this establishment to anyone in the area. read more

Lilac Spa - Popped blood vessels - Beauty & Spas Near Me - Waterford, Connecticut

After paying $80 dollars, the massage therapist proceeded to touch my genitals near the end of the session, gesturing if I wanted to be touched below the belt. Very unprofessional. I left a warning with the PD. read more

Jenny knows her stuff! I wanted a deep tissue massage and she absolutely delivered. My neck was so tight and Jenny explained to me that it was because I was so knotted in my arms. I wasnt sure, but just went with it. Wow!!!!!! She was right. Also, I'm not a talker while having a massage, and she picked up on that right away. I appreciate that. read more

Made a post car accident massage. Showed up n was locked out of the building, freezing. I was finally let in. The extra time wasn't applied towards my "massage". She didn't speak a lick of English, hard to communicate. She had her phone on vibrate and looked at it texting during my 100$service. Super long nails scratching n digging into my skin, while repeatedly using her phone THE WHOLE TIME..Total waste of money!!! Go to the Crystal Mall! They're AMAZING! Being in the industry, many many red flags One to be able to leave a review. read more

Let's just say my body feels better :) So worth it. Thank you for the exceptional service. read more

This place deserves nothing less than 10 stars. Amy was amazing; she started with the question, "honey where are you sore"? She was right on spot with all the areas that was hurting me for weeks. This deep tissue massage was the best of the best! Amy worked really hard on all my aching spots! The staff were very friendly and the place is calm, quiet, and neat! read more

I can not say enough about this SPA, clean quiet, and very therapeutic. The Massage was second to none, I always choose Salina, is amazing and her technique is perfect. She is the best I have ever had!! She is amazingly strong and very accurate on all points in need of work. She was amazingly intelligent (emotional Intelligent) about all the ways to work knots out in my back. I will not use, any other spa, Salina is the very best and I feel amazingly refreshed after every massage. I look forward to my massage every 2 weeks and feel like a new human, my life is truly better with every visit. My posture has improved, my outlook has improved! read more

Overall not bad. Service was great but a little weak on the actual massage. Could have used more pressure.

Amazing!! We did a couples massage for the first time ever. They do a great deep tissue massage and their prices are very reasonable. Highly recommend! read more

Massage as good as any upscale place for a fraction of the cost, 10 visits and never disappointed!!

pricing is different than posted price point. seems like they just set whatever they desire. if you want a simple body massage, no focus points then do your thing. relaxation is not their strong point, it's definitely obvious that they are there to collect their money and not customer service. read more

Great, legit, professional massage. The backwalk was incredible. Salina (I think was her name) was incredibly nimble! Will return monthly.

Came for a couples massage & loved it! Sally & Bill were very sweet & great! They tended to the areas we needed worked on the most & checked in to make sure the pressure & everything else was okay as well! My boyfriend & I did the 1 1/2 massage & the price was great for the massage! Definitely will come back when we visit CT again! read more

The staff is great, the manager Sally Z is always very friendly and checks and makes sure everything is to your liking. The spa is always very clean and run professional and the prices are the best in the area for the services. I always choose Salina, a petite beautiful Chinese woman, as my therapist she is well trained in massage and making the body well by use of cupping and hot stones. I look forward to my massage every 2 weeks and feel like a new man after. read more

The staff is nice. I have to say though... I've had many massages in my time but this one was the worst one. Almost no pressure making it a gentle step above a back rub. The knots I have in my back feel worse with no sense of "wow that helped" walking away. I got 90 minutes and I could have probably rubbed my back against a roller and got more out of it. read more

DO NOT GET A MASSAGE HERE!!!!!!! I booked an hour massage today because I pulled something in my back and needed a deep tissue massage. The woman at front didn't ask me what I was looking for or anything. And the massage itself was like being massaged by a 5 years old. She had no idea what she was doing. Awful. Do yourself a favor, pay the extra 20-30 bucks and get a good massage somewhere else. read more

My visit to the spa was very unprofessional,disappointing customer service.I was told not to talk.Staff were switching during session and massage was incomplete and interrupted when timer went off. No privacy,door was left open.I had to wait 15 minutes beforehand.The woman was rough and unfriendly. read more