So disappointed. We drove up from Fort Collins because our three-year-old was so excited to come, only to find out they were closing at 2:00. There was no notice on the website, it wasn't because of the holiday, and there wasn't even a sign on the door.
Ryleigh couldn't have been more of a dud about the whole thing. Zero empathy, zero effort, zero customer service. I explained we'd driven up, had no way of knowing they were closing early, and asked if there was any flexibility since we'd only have about 50 minutes. Could she discount admission? Waive one adult ticket since it was two adults and one toddler? Nope. Her solution? "You can go to the Windsor location."
Seriously? So after already driving 20 minutes here from Fort Collins, your suggestion is to drive another 30+ minutes? That's not a solution, it's brushing customers off.
I understand policies exist. What I don't understand is making the decision to close early, giving customers absolutely no warning, then acting as though it's somehow their problem. We could have turned around and left, but that would have crushed our three-year-old, who had been looking forward to this all day. So instead we paid full price for less than an hour because of a decision your business made, not ours.
The lack of communication was bad enough. The complete lack of basic social skills, empathy, or even an attempt to make the situation right made it far worse. This came across as lazy, dismissive, and completely indifferent to the customer experience. Really upset and incredibly disappointed. Bad business call too, she turned away multiple people. We'll find a new place to frequent. read more
