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Lil Angels Photography

1.0 (1 review)

Lil Angels Photography Photos

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1 year ago

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Concept One - The pictures Victor took turned out amazing. The quality is great, the customer service on managements part is severely lacking.

Concept One

4.3(77 reviews)
25.0 km

Hi!! My husband and I got Married and had Concept One do both our PICTURES and VIDEO!!! We are so…read moregrateful because both are fabulous! They were Patient, Organized, Helpful and Very Fun!!!! (We are in our 60's, have 6 kids between us and loads of friends and family). We had so many compliments from the pictures they took and our Video is a treasured keepsake, we will have FOREVER!! We would not recommend anyone else, we have a large family and look forward to working with them again in the near future!! THANK YOU CONCEPT ONE PHOTOGRAPHY!!!!

First and foremost, Victor (our photographer) and Matt (videographer) were amazing. They did a…read moregreat job capturing our special day and if I'm rating them, they get all the stars. The company itself and the manager, Frank, are a different story. We found ConceptOne Photography at a bridal expo that we attended sometime in the Spring/Summer of 2021. Our wedding was October 2022. So we were looking for vendors with plenty of time to make things as less stressful as possible. Out of all the photographers and studios we spoke to, we really liked ConceptOne. It was within budget and offered different services depending on the package you chose. We chose a package that included the engagement shoot and Photo Booth. We also paid for video service that was supposed to have a YouTube link with our wedding video to share with friends and family. We never got that link. We only received our video on a USB drive and it was only after so many emails and calls requesting our video. Our wedding was on October 1st of 2022. We got our wedding albums in the mail, June 8th 2023. Eight whole months after our wedding. Back in March 2023, we were told via email by Sara from ConceptOne, that it would take 4-6 weeks for us to receive our albums in the mail. Eight months is way past the 4-6 weeks that we were told. When I asked for updates, I wouldn't get responses for days and the last email I sent requesting an update went completely unanswered. There were countless phone calls from me and my husband to Frank, the manager. We had left voicemails, and it got to the point where Frank wasn't calling me back, but only calling my husband back. We felt that Frank was giving us the run-around and avoiding us. This is supposed to be a 4-5 star company. If you're so overwhelmed with clients, stop overlapping clients or hire more people. That's not an excuse for you to ignore clients. Frank never ignored our calls when we still had a balance owed, but the second services were paid off, radio silence. It almost made us feel like we got scammed which is not a feeling we want to associate with our wedding day.

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Lil Angels Photography - photoclasses - Updated May 2026

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