Claudine (she opened her own store in SF and has worked for Ligne Roset as well as connections to other furniture vendors for many years) is just amazing. We went in to check out the store - expecting to get 1 couch and ended up - largely because of her excellent customer service and huge variety of options purchasing pieces for many rooms of our home. What i like about Claudine:
1) Goes above and beyond - highly responsive on email, wants you to be a happy customer no matter what and she has an excellent eye for things.
2) We basically received interior design services for free - over many months she came out to measure, advise help us configure pieces correctly for the space, helped us with extras like recommending paint color that would best match, color scheme matching, fabric matching.
3) When we needed a piece not avail at our store - and we were considering going to Design Within Reach (LC2 furniture) - they were very limited on color options for fabric like 2-3 options. She was able to go straight through another vendor get us the full suite of fabric options avail from Cassina, come over with some recs for the space on what would fit best and secure us a discount. She did this as well for some lamps (recommended options helped to line up purchase).
4) She came out and helped when putting pieces in various rooms, mounting shelves on wall to make sure we were happy.
What I like about Ligne Roset:
1) You can basically furnish a whole house - i.e. chairs, tables, rugs (we have several rugs in natural fibers from Ligne Roset which we appreciate greatly), sofas.
2) There is an almost overwhelming amount of fabric choices and colors (which Claudine helped to advise on on combos to choose).
3) Yep it's pricey - but high quality and so far the pieces we have purchased have been amazingly kid proof - the microfiber material (alcantara) is awesome - held up to kids pen marks, chocolate ice cream, even slime/play doh and still look new. I'm also thinking of having these pieces for many years to come given the quality of workmanship.
4) Yep it's made to order overseas which takes a long time - but I was able to get some extras like extra cover for the couch, rugs cut to order, extra pillows, some of these pieces zip off and are washable. I did tell Claudine some of the pieces had to come in before family came for Thanksgiving and she beat her estimate by 2 weeks and kept on top of it (she even checked it out on the assembly line in France when she was out there for a work visit).
5) I like the idea of supporting current designers and an established furniture company as well as a hard working business woman trying to run a successful business (Claudine) who is passionate about what she does and gives such tailored excellent customer service. read more