Expert service. Scott is very knowledgable. My grandfather clock is working better than it ever…read morehas.

Very professional and knowledgeable every time. I have…read moreseveral clocks that have been serviced by Scott, the owner. They even make house calls.

Sent a very rare and damaged pocket watch dial to Dennis for repair. Dial had multiple cracks and…read morechips. Dennis repaired the dial to like new condition. He does high quality work with solid attention to detail. I'm very pleased with the result.

Brought my Elvis clock over hoping there was a fix to get the clock ticking again and his pendulum…read morehips swinging too. The clock is probably close to twenty years old and had been alternating losing time for a number of years, intermittent hip swinging, or neither working at all. Dennis gave it a look see and determined just as I thought, that it needed a new mechanism. Sounded like a simple enough fix, which he confirmed, however that new part is super expensive. He suggested if a new clock is available online that's less than the cost of a fix to go that route. A quick Google and bingo, it would be more than half the cost of what that replacement piece would be. He could have not even offered that suggestion, but he's an honest broker. In my book, that's priceless!

Had brought a watch in for repair approximately a year ago. Have had to bring the watch back a…read morecouple times since because it quit working and they did get it working again with no clear explanation of what was going Wrong . This last time I brought it back they said it was the battery, even though they had replaced the battery in it not long before. I questioned it, and they said they received a bad batch of batteries. not particularly enamored with their professionalism.! Hence 3 stars

I took my watch to be cleaned and my 18 year old Seiko Premier looks like new! Great service, I…read morewill definitely go back again.

Great customer service and prices for repairs and beautiful jewelry pieces for both men and women…read more Had my watch band fitted they did it while I waited and it was perfect on first adjustment. I loved their men's selection such beautiful pieces I will definitely be coming back soon to purchase a few of the pieces for my son as well as having more of my broken jewelry fixed now that I know they do that as well as sell beautiful pieces for men and women.

True Gem! Came here…read morefor jewelry repair and watch battery change and I am so so so glad I came here and found this place in quaint town of Clayton! Venue: it is a small store. Jewelry displays present. I'm so glad I beat the crowd because after I was seen, there was a line. Service: exceptional, excellent, exceeded my expectations! Ms. Donna was amazing! She examined all the jewelries I brought, explained the process of jewelry repair. Provided great insight and recommendations. I felt I can trust all staff here just with my encounter with Ms Donna. Watch battery change took 5-7 minutes. They even cleaned the watch for us. Price: now this is the important part - alongside service, quality of work, you also shop around for the price of service. When I came here and got the quote I've realized I've been getting overcharged and getting ripped off at other places! Like the repair shops in chapel hill, Durham and south point mall For example: battery change in other places were $50-75- we got all sort of excuses that it is a special watch, need special battery from other places. Here $15 + tax. Informed us the battery should last (+/-) 5 years. Repair quote was fraction of the cost we got quoted previously at the other places. Very satisfied and will be definitely coming here!

DON'T GO ! Stay away from Vickie's Jewelry repair as Overpriced, deceitful, and untrustworthy…read more Vickie will quote enticing price for repair initially to bait you then tell you it will be A LOT more afterwards. Stay away from this business because Vickie will lie to you, try to take advantage of you and can't be trusted whatsoever. She unexpectedly increased the already expensive agreed upon repair cost for my watch- very deceitful pricing. She is an unprofessional and unscrupulous person. DON'T GO THERE. Stay away from Vickie jewelry repair and take your watch or jewelry to a business who will be professional and dependable.

I would not recommend this jewelry repair servicewoman. I took an expensive white gold ring to her…read moreshop to be resized. She not only resized it to the wrong size I did not request, lied by declaring I requested her to do it. Making it clear to her I did not request her to destroy the integrity of my ring by implication or direct request. She also refused to correct HER MISTAKE unless I paid her more money. Isn't that blackmail for services already paid and she performed incorrectly? She swore up and down I told her to size the ring in the incorrect size. Informed and showed her I already had a ring on that finger why would I instruct her to resize an additional ring for a finger which already a ring was worn on it? So, I would definitely and emphatically not recommend this jewelry repair woman unless you want her to incorrectly repair (screw up) your precious jewellery item and charge you additional money to correct her mistake! She is very unprofessional and inept in what she is doing and charging people as if she knows what she is doing. It felt to me as if she did not care she made a mistake on my precious heirloom ring.

Great service. Expert knowledge. Showed up on time. Will use him for yearly maintenance.read more

Great place to browse and by some real nice antiques At a…read moregreat price top quality clock repair person Ie dennis who is the best in the business.

Malik Godwin, under the business name The Horologist, serviced my grandfather clock two years ago…read moreand did a competent job. I have called, emailed, and submitted a form via his website. No response. If he's still in business, this is a good way to go out of business, if he's out of business he should take the website down. Very disappointed.

Previous repair service in 2016 was excellent and reasonably timely, but no longer the case in…read more2019: Both Bryan Smith and Malik Godwin (who was in training at the time) came to my home to retrieve an antique Grandfather Clock movement for repair on January 11, 2019, almost one year ago. Business owner Bryan Smith no longer appears to own or operate this business in Raleigh; instead the website https://clockrepairraleigh.com/ now indicates the new name "The Horologist" "Formerly The Clocksmith Raleigh". New Owner is listed as: Malik Godwin. Repeated phone calls, text messages and emails to this business went unanswered, until July, 2019 when Bryan Smith stated he was having significant health issues and to have patience which I have had up to now. However, January, 2020 it will be one year later, and I don't have my Grandfather clock movement, repaired or otherwise. It should be noted, the Raleigh BBB website needs to be updated to reflect the ownership change.