Extremely disappointing experience - poor customer service…read more
On June 29, 2025, my son and I visited Krazy Kaplan's at the 179th St. location in Hammond, Indiana. What started as an enjoyable visit turned into a frustrating and uncomfortable experience that left us both stunned.
After spending about an hour carefully picking out our items, we went to the front counter. Two young employees were there, both distracted by their phones and visibly annoyed when we politely asked if they were open. One of them, a young blonde girl, began reading off prices to the other--incorrectly identifying two items from a clearly marked "5 for $20" deal as 2 for $14.95.
I tried to clarify that those items were clearly marked as part of the promotion, even offering to show her the signage. She responded with a rude attitude, saying, "I stock the shelves." When I insisted, she became visibly agitated, face turning red, and snapped, "Do you want them or not?" before tossing the items aside. My son and I were completely taken aback. My son calmly said we will just pick out two different items, but noted that this wasn't the way to treat customers.
I then approached another employee on the sales floor, who was kind, professional, and helpful. He, along with two other staff members who happened to be restocking the section where we found the 5 for $20 items, confirmed that those items were indeed part of the promotion.
However, when I returned to the counter with the helpful employee, another man--possibly a manager--interrupted me as I was attempting to explain the earlier poor service. Rather than listening, he told me to "calm down," even though I was speaking calmly and not raising my voice. He then told us we could leave the store.
This wasn't about a few extra dollars--it was about how the female associate treated customers in their store. The way the male employee responded to the situation was unprofessional and completely inappropriate.
At that point, we chose to take our business elsewhere. It's unfortunate because the store seemed to have decent deals, but customer service is everything, and this location fell far short.
To make matters worse, don't expect a follow-up: the stores contact us on their website doesn't work, phone calls go unanswered, and voicemails are not returned.
Bottom line: If you care about respectful, courteous service, I suggest avoiding this location. Hopefully, management takes this seriously, because customers deserve better.
