Angel at LBU Lighting has been nothing short of fantastic. She is a pro who communicates quickly…read moreand effectively. Angel has helped us with almost all of our lighting needs for our new home in Naples. Whenever I have found a fixture online, she beats the price and provides detailed delivery info. I have read the reviews of LBU on this site and have had a completely different and positive experience.

The service is terrible . We ordered lights for our kitchen . The one light was missing a six inch…read morepiece. We called them and they said they emailed the company. It's been two weeks with no follow up. I called the company they have the part in stock but said LBU must work through their sales rep. I spoke to the sales rep last Wednesday she said she ordered the replacement and would email me a confirmation. I received nothing. Very poor customer service

Happy place, lots to look at. A bit pricey for some items, but a good selection. Love the florals.read more

Lovely selection and very helpful staff. I found the items to be of great quality. Purchased…read moreseveral items and will be back.

Just picked up one of our old ceiling fans, we told them it had stopped working , Kevin installed a…read morenew motor and it's like new, there was no charge, which is unbelievable in this day and age. Thanks again. Roger and Anita Holmes.

My husband and I were looking for a new dining room chandelier for our condo. We stopped into…read moreLighting First in Naples FL and was greeted immediately by Sara who listened to what we were looking for and showed us some amazing lighting options. We made our selection and could not be happier. Within the week, we were back at the store buying a new light for over our kitchen table. Sara is knowledgeable, professional and just really listens to what the customer is looking for. The store has an amazing selection of fans, lighting, mirrors and other must haves. BTW, I also bought a picture while purchasing our kitchen light. Sara was also able to get the kitchen light installed the same day as the dining chandelier. I highly recommended First Lighting!

Nothing beats buying American-made! We purchased a set of outdoor furniture a couple of years ago,…read moreand recently one of the chairs' woven seats started to come apart. I called the store in North Naples and was told to email Raney. He promptly opened a warranty claim, and it was resolved within a couple of weeks. The store replaced the seat at no charge and even provided a replacement backrest for free in case I have a problem in the future. The customer service was outstanding. I highly recommend this store to anyone looking for quality furniture backed by the kind of traditional American customer service that is becoming harder to find!

The KB Patio store has an awesome selection of patio furniture and related items. Everything is…read morevery high end and very beautiful. They had couches for $10k, even 20k and more. We ultimately couldn't afford the designer patio furniture sold here and went next door to their Polywood store. After choosing over $10k in polywood items I checked Costco.com. The price was $3k lower and I was trying really hard to understand the difference in the price. The salesman was great, explaining that they provide assembly, delivery, warranty etc. But I wasn't entirely sure that was worth the difference in the price. So together we went next door to chat with the general manager. It's the same general manager for both stores. His vibe was way off. He didn't shake our hand. He didn't speak to us with respect. He made us feel poor (which we are not!!) And ultimately was unwilling to make any concessions on the price. He literally could have thrown us a $200 discount and we would have finished the deal. But we were made to feel so inappropriately low we walked out, logged straight onto Costco.com and saved a ton of money. There was no problem with the delivery or condition of the items. Assembly was simple and took only a few minutes each piece. And there was no missing hardware. Thank goodness for that. Since I apparently can't afford any extra screws. **I usually don't read reviews before leaving my own. Though I stumbled upon several other reviews for this location and their North Naples location from people with the same experiences. Nobody should be made to feel low, stupid, poor or whatever. No question is a dumb question. They literally lost $10k worth of business over how we were treated. So if you're looking for super high end furniture, don't care about the price and don't care how you'll be treated... sure go there. Otherwise I would look for some other place to shop.

Very Impressed with Product and Delivery Team. Will, Ron, Alex, Felix, and Willy did a Great job…read more Very Friendly, Courteous, and Professional Team.

The staff at KB Patio's polywood store a doing a great job. The showroom is a bit chaotic and…read morecramped but the staff are knowledgeable and willing to help you make sense of it all. My issue is with the general manager. I had over $10k in polywood items picked out. I spent time in the showroom and knew exactly what I wanted to order. But there was a deal on Costco.com for the same Polywood items I was looking for in-store. Exactly the same table, chairs, couch, cushions, etc. But the price was $3k lower and I was trying really hard to understand the difference in the price. The salesman was great, explaining that they provide assembly, delivery, warranty etc. But I wasn't entirely sure that was worth the difference in the price. So together we went next door to chat with the general manager. His office was next door at the KB Patio store, their sister company. His vibe was way off. He didn't shake our hand. He didn't speak to us with respect. He made us feel poor (which we are not!!) And ultimately was unwilling to make any concessions on the price. He literally could have thrown us a $200 discount and we would have finished the deal. But we were made to feel so inappropriately low we walked out, logged straight onto Costco.com and saved a ton of money. There was no problem with the delivery or condition of the items. Assembly was simple and took only a few minutes each piece. And there was no missing hardware. Thank goodness for that. Since I apparently can't afford any extra screws.