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    Lighting & Design Studio

    4.0 (4 reviews)
    Closed 10:00 am - 5:00 pm

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    KB Patio & Home Decor - It's Memorial Day, and it's time to save! Enjoy 20% to 60% off nearly everything in our outdoor furniture and home decor inventory.

    KB Patio & Home Decor

    (18 reviews)

    The test of a competent and honest retailer is determined by how management and customer service…read moreresolves problems after the customer fully pays for the transaction. KB fails this test. There is no interest in fairly resolving issues raised by the customer. According to KB the customer is always requesting something that is contrary to their policy. KB simply provides the customer with the same tired excuses repeatedly. The next step is they don't answer their phone and if you can get them by blocking your phone number they tell you "don't call us we'll call you." Sometimes they simply hang up the phone in the middle of the conversation. Another issue is their requirement to pay 100% of the purchase price at the point of sale. Every retailer that I am aware of requires 50% down and 50% the day before the actual delivery. With KB the customer finances their inventory and therefore eliminates any financial risk for KB. This leaves the customer with no leverage in the event of a problem. In addition, they will not refund your money for any reason. Nice business model for them but a loser for their clients. I have read reviews by other KB customers in addition to the smug and condescending responses by the owners. The many poor reviews indicate similar issues including terrible customer service, no refunds, restocking fees etc. The responses from the owners follow common themes. For example, KB thinks that the customer is always wrong and there is always some "reason" why they cannot resolve the issue in favor of the customer. They always claim their staff never makes a mistake and are in fact unfairly criticized by the customer. This includes allegations that the customer is abusive to their staff. I would say it's my experience that its quite the opposite. The bottom line is prior to making the sale they are very nice and after you pay them in full they are very nasty Period. For additional color you might want to review an article in The Trentonian. Happy New Year

    Our second excellent experience with KB. Their furniture is exceptional as is their service. Tony…read moredid a great job of helping us find what we really wanted and a fair price. Wil and Ron did a great job with the delivery.

    Lighting & Design Studio - lightingstores - Updated May 2026

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