Lighthouse Windows installed all my doors and windows over 8 years ago. I had a door that would not close properly. I called and told them the situation and they sent Cody out immediately to fix the problem. Cody was extremely professional, courteous, and masked. He fixed the door like a boss and I wasn't charged a cent for the service. I would recommend Lighthouse Windows to anyone considering new doors and windows for their home. Thank you Lighthouse Windows! read more

Re: LIGHTHOUSE WINDOWS, INC., 317-E POTRERO STREET, SANTA CRUZ, CALIFORNIA 95060 My husband and I have been customers of the Lighthouse Windows Company in Santa Cruz, California., within the last six months. Through this company we ordered and had installed a Milgard single glass door to the patio and garden. From the very beginning of this process - discussing type and make of door, the measuring and ordering - we cannot speak more highly of personnel involved, advice, and follow up. Everything happened on time and the Lighthouse Window installers were very professional, courteous and did a magnificent job. Even with a slight hitch with the Milgard door hardware, Lighthouse Windows stood by us and communicated with the Milgard Company who also stood by their lifetime warrantee. My husband and I can thoroughly recommend the reliability of Lighthouse Windows. read more

We did a remodel on our house last year and after going through a selection of window companies we decided on Lighthouse, even though we live in San Jose. Guy & Bennet worked with us for weeks as we went through their entire selection of windows and worked on the sizes for our entire house. Their install crew were fabulous and did a great job of trimming out the windows on the inside of the house. We chose the Lincoln wood windows which are clad with aluminum on the exterior. Fantastic windows! Our install progressed over several months, as not all the windows could be installed due to construction in parts of the house. Each time the crew came out when they said they would and spent all day working on various window installations. Great company to work with. read more

We were so impressed from start to finish with Lighthouse replacing all of our windows and slider door. First, which is particularly important to me is that they responded to my emails/communications so quickly, thank you. They quoted me the lowest price, and paid special attention to make sure our windows were the same as our neighbors (HOA requirement as we live in a condo). Very nice quality Milgard windows which made it so much quieter and they look great. The installers showed up on time and were very professional. They left the place cleaner than when they arrived. Thank you again for such an awesome job. read more

Great service and very professional. I replaced two bathroom windows and the installers were really fast clean and professional and June is also super nice to talk to. Highly recommended! read more

I cannot say enough great things about all of the people at Lighthouse Windows. Starting with June, who coordinates all the projects and is very professional and a great person. Gus did all of the measuring and estimates, and really knows his stuff. He came over a minimum of two times to get all the measurements just right. The installers were great, and always left each day with the place cleaner than when they arrived. And with the coupon, we saved a ton of money vs. other window companies we tried. We love our new windows, and I would not go to any other company to have your windows replaced. They are the best, and our house is looking beautiful because of their efforts. Don't go anywhere else, and don't mind those "1" star ratings, they just didn't give them a chance to perform their magic! read more

I have to say I have accually enjoyed working with Lighthouse Windows. You know how you dread working with some businesses? Lighthouse windows met all their deadlines. The owner came out to give us our quote and was very professional and friendly. We had some setbacks that were not their fault and they handled them expertly. I really liked that I always knew what was going on through good communication. June is so professional and any time I needed something she was ready to help and accommodate me if she could. My windows are beautiful and they have a lifetime guarantee. I thought they were very reasonably priced. As you can see I couldn't give them a higher recommendation. read more

Lighthouse Windows replaced all of our windows and sliders and the result is amazing. I really appreciated the professionalism of the installation crews and their attention to detail. All construction projects have delays and unexpected issues, but I felt that they were responsive to make sure that everything down to the last detail was completed. Special thanks to June and David in the front office as well for taking good care of us! read more

This company does not care nor communicate with its customers. I ordered replacement windows in March and did not hear from them until I called them in June. When they arrived to begin the project, they were missing 1 complete window as well as parts to complete 2 other windows. This was out of a total of 10 windows, not very good. They said that they would have to order the additional parts and would give me a call. One month later I did receive a call to schedule the final installation. The e-mail confirming the date and time said no later than 11:30 am. Well they did not show and I finally got a call from the installer at 3:30 saying they had to reschedule. I e-mailed the company and requested to speak to the owner. Well, it has been 1 week and no word from Guy, the owner of Lighthouse Windows. I would avoid this company. read more

The company did not follow up on what they had agreed to do in the sales pitch. I was very concerned replacing windows in a lathe and plaster interior walls with quarter round trim, and was told that there should be no damage and if there was the guys would touch up the damage. Also the exterior trim - should have been no damage but they agreed to paint the new trim that had to be added for some patio doors I replaced. They "forgot" to order the lock for the patio doors, so on the day of the install they put in a jury rigged lock, and promised to replace it with proper one. So here we are three weeks and three phone calls since the windows were put in and no follow up on the paint or the lock And they have not returned phone calls. Of course the windows are great - but anyone can install Milgard windows. Awaiting call back again today. read more

Guy Mitchell the owner will come out and be very nice and accommodating and give you a estimate. When the time came for installation I was rescheduled four times delaying my installation 2 weeks. When it came time for completion of the job windows were not washed garbage was left on property. There was a very large miscommunication about window jams that were untreated that needed to be treated before installation that will add unnecessary costs on me. I was told that the jams would be finished not left raw wood. Do not believe anything these people say get everything in writing and do not pay in advance. read more

I tried to give this company the benefit of the doubt but it took over one month to coordinate my install and the correct product. Finally we were able to install the door, but a month later the door no longer closes! Honestly the house could not have shifted that much in a month. I called the company asking for them to fix the issue and NEVER got a call back. They are horrible at keeping their appointed times, horrible customer service, all and all I will never use them again. I ended up having to purchase my own tools and do a diy project because I STILL have not heard back for them to FIX their error. Never again will I use this company. read more

Lighthouse was recommend to me by a neighbor to install new windows and a glass sliding door in a 1965 metal mobile home. I had the front three windows and slider done first. They were able to make trim to compensate for the thin walls of the trailer relative to the window and slider thickness. I was so happy with the results that I ordered windows to replace the other seven windows in the mobile home. Lighthouse was easy to reach by phone and pleasant to work with. Both teams of installers that worked on my trailer have 15+ years of experience (and it shows). They gave accurate estimates of cost and timing. When their schedule became delayed for job number two, they called and gave me ample notice to rearrange my schedule. They arrived on time and completed the jobs quickly. They left the work area clean.The windows look great. I'd recommend them to anyone for new windows. read more

Unfortunately nothing has changed for Lighthouse. Same bad service. A few years ago I had 2 windows replaced with the assistance of Guy. He actually did a great job for the sale but never followed up on the installation. The windows locks never worked and I gave up trying to get someone to come back out to repair them. A month ago, we needed another window replaced. We spoke to Tyson who pretty much blew us off but said he would send out an adjuster. No one showed up. When we called for a follow up, Tyson did not remember us. When were then promised another date and no one showed. We called again and spoke to Tyson explaining not only did we need this window replaced but also would be needing the entire house done. Same thing happened! read more

The owner was very nice to welcome and explained kindly at the store, but when we were scheduled for free estimate (He said he has full of schedules, so we waited over one week) and waited for him over an hour, he didn't show up. We called to the office and one lady answered she will contact with him and call us later back. NO reply at all!! I realized later that he will choose his client at the shop and decide only by himself. You don't need to choose him, he will choose you. My husband answered some of his questions that made him think we're not really purchase it. We're very disappointed his behavior. How can people trust the person like him??? We decided to contact with different local window shop. They're so honest and punctual. After installation, we're very satisfied with them. read more

They did all the windows in our whole house in two days and they look great! Lighthouse did a good job sealing the windows on the outside and fixing up our window frames on the inside. They recommended some great double-pane windows that make it super silent in our house now and will even give us a tax refund. Also, they go all over the whole Bay Area (not just Santa Cruz), they did our place in Campbell. It was nice being able to pay over the phone by credit card, and they answered all our phone calls and e-mails in a timely manner. Lighthouse was recommended to me by a co-worker who says they have the best prices for windows around, and I have to agree! read more

Milgard stands by their lifetime warranty. I had a window replaced today in about 10 minutes. The technician did a great job. Even in the pouring rain he kept my appointment. I'm very happy I have Milgard windows. read more

I shudder when I even think of these guys.... what an awful experience we had with them... if there was zero rating, I would have chosen it - Guy is knowledgeable ... but he is also arrogant and VERY unprofessional, and, his crew left MUCH to be desired. We had 10 windows and a Marvin Sliding Glass door installed by them. The day they installed the Marvin Sliding Glass door... the crew struggled to get it to slide easily, which didn't seem right, being that it was a very expensive door. When, the crew left, I took a look at the door.... it was off the track!!!! I fixed it - They were supposed to trim the windows, on the inside with a wood frame --- they assured us their guy would do it ... of course their guy, started a window ... and left for "an appt" one day, and didn't come back untit the next day. When I started to go over changes we'd like (he was following a design my husband had discussed in detail) the guy blew up at me and cussed me with 4 letter words flying ! He was livid! It was very frightening, and I was a young mother home with a child..... and we decided we did not feel safe with this guy working in our home. Called Guy to let him know this was not working for us ... and we wanted to opt out of them finishing the trim.... He REFUSED to let out of "our contract" .... Then, he met up with my husband who was walking on West Cliff with our young son and dog, and yelled at him there !!! We had to hire an attorney to relieve ourselves of working with them .... How someone like that stays in business is beyond me.... I would just warn anyone that choices to chance it, to NOT disagree with them ...because they are volatile and uncompromising .... so many better choices --- read more

If it was not for Lighthouse Windows, I would not be where I am today with my project. The team was great, giving me invaluable advice which I cannot give enough thanks for. June was genuinely sincere about wanting to get you set and completely happy with your purchase. You never felt like you were left hanging and ignored. During the tedious process of working with contractors, Lighthouse Windows helped me keep my sanity! The Windows are great thank you Lighthouse Windows! read more

Lighthouse put new windows in my mobile home. I got three estimates and they gave the best price. They came at 8:30 and had five windows in by 12:00. They did a terrific job. My windows are beautiful. I would recommend them if you need new windows. read more

We shopped around before we decided because this was a big deal to us. We needed to replace all windows and sliders for the whole house. Our experience with lighthouse from start to finish far exceeded out expectations. I can't say enough about the owner, the office staff and the installers. The install crew were way more than just installers, but craftsmen. They know their attention to detail. Just so very impressed and happy with the whole process. Thank You Lighthouse. I love my windows! read more

Just had Lighthouse do 6 windows and a sliding glass door, and overall it was a great experience. We love our new windows and were happy to get a great price on them through a deal they ran in the Sentinel. The install team, Dmitry and Brad, were super efficient, an the salesman Ed was very pleasant to talk to, we felt very comfortable working with the company after our first convo with Ed. I would recommend Lighthouse anytime. read more

Very happy with the install. I had 15 windows replaced, most were old wood frame french windows and the rest were aluminum frame windows. They got it done in one day, were clean, and very detail oriented. The windows have been in for less than a month but so far I am extremely happy. Our house definitely feels "tighter" and holds heat in much more efficiently. I am excited to see how they help with our heating bill in the winter. read more

We were really happy with the sliding glass door they replaced a few years ago. We finally got around to having our windows replaced. We are very happy with how they turned out. June in the office is so sweet and helpful. Fonz and Carlos came to do the installation. They were great! Very respectful of our home. The previous windows we had were very old and caused a little hiccup in the installation. Fonz offered some great solutions. After they finished they left everything spotless. read more

Following up, the owner has made personal contact with me to mitigate the situation. An apology was made. The complaint was how the scheduling was performed or in my case terribly performed by the work scheduler in the office, not the actual work performed at my home by the crew. They were professional and courteous. I have been informed there has been counseling made with this scheduler. This is what I saw as badly needed. I should mention that I have had good results with this contractor previously. I am prepared to give them another chance in the future. For now, three stars. read more

Guy dropped the ball so many times on my order it took almost a year to get my doors installed. Crew was quick but installation somewhat sloppy and left behind some mess. I am still waiting for parts that Guy said he would come by and give me because the original parts were bad. That has been 6 months ago! Bewary! read more

I can't say enough great things about my experience with my new windows. Bernie and Mauricio are kind, efficient and amazing! I just sit and admire all the work that they did. The windows are perfect. They work perfectly and my home is so much warmer. They cleaned up and left everything sparkling. I also had a glass widow installed in my shower and it is also perfect. Never leaks. I have not had any problems at all. Thank You Lighthouse Windows!! read more

After an initial stall in communications during the estimate process, Lighthouse Windows came through in every way. From installing three windows quickly and efficiently with beautiful results, to providing me with the extension pole and parts for windows that manually open, Lighthouse Windows was a pleasure to work with. June always followed through, and Saul did outstanding work on all aspects of the job. I even called Lighthouse Windows during off-hours without leaving a message and received a call back. read more

I wouldn't deal with any other window company! I saw the job they did on my daughter's house and heard excellent things about how their windows were installed. So I called them for my own window replacements. The owner, Guy, is a man of integrity. He listened to what I wanted and didn't try to sell me anything I didn't want or need. He also told me what other customers had to say...good and not so good..... about the designs I was thinking of using so that I could make a decision that suited me. His installer, Bernie and his crew, are perfectionists. They installed the windows quickly and perfectly. Not a wasted minute during the whole day. I hardly knew when they had lunch they returned so quickly. I am very satisfied with the product and the work. I am sticking with them as I continue to replace other windows in my home. read more

The townhouse we bought had all but one sliding door replaced before we bought it by lighthouse windows, so when we wanted to put a window in our attic where there is just a fan, I called lighthouse windows. Gus came out to do the estimate, there were some delays with emails sent to the wrong place, but June took care of it and got the estimate to me. We scheduled the installation. We ended up replacing the slider and getting a new window in the attic. Fonz and Saul were amazing with the installation. They were very professional. They also allowed my children to watch the entire process. My 5 year old boy was so intrigued by it and sat and watched the entire 2 day and a half. He asked questions, which they happily answered they even gave him the scrap wood to play with that he asked for!! Can't see enough good things about them! read more

These guys worked with me every step of the way on a tough window project with a difficult inspector. It's rare to find a company that stands up their work. There was a problem with one window and they changed it out for free after the other work was done. Two of the windows needed to be lowered - hence they even connected me with someone that could do that and than did the re-installation of the windows at no extra charge. read more

I just had a back door slider, front double pain window and bathroom window replaced with Mildgards and I am very happy with the work and customer service I received. I'm now reading all of these reviews and shocked to see so many negative reviews. The man that came out to do the bid was super sweet, very honest and I felt he was such an asset to their company. Tyler was very responsive on the phone. We had to reschedule my installation twice but you can't help mother nature (it kept raining each time I booked a date for installation). The crew of 2 men that arrived, we very respectful and did a great job. They finished on time, left my home clean and I felt trustworthy in having them in my home. I"m a single female and having workers in my home always makes me just a tad bit nervous. I'd highly recommend Lighthouse windo!ws to any of my neighbors and friends. I went with them on the recommendation from several of my neighbors at my condo association. In fact, they may have installed all of the new windows replaced in the last 10 years that I have lived here. I have never heard 1 negative review of their work. I say go with Lighthouse windows and spend your dollars locally and support one of our local businesses. Very impressed in Santa Cruz! Colleen Lunsford RN read more

Helpful, informative, organized. The workers came out on time, worked hard all day, answered all our questions plus they went over and above in assisting us with any surprise problems. I'd recommend Lighthouse Windows to anyone considering new windows. read more

This company stands by the product for all repairs. I just called to have them come and fix my sliding glass door handle. They are coming the next day. They did not make this door handle and but they are coming to fix it at no charge. Jeff read more

This should be a zero star rating. Horrible experience. Ordered the incorrect window and blame us for it. We showed them exactly what we wanted in their showroom and even discussed sizing. We asked them to order the correct one and they said it would be in Tuesday. Showed up and they hadn't ordered it. Rude, condescending, unprofessional! Go to Scotts Valley Window and Door. Less expensive, totally professional. read more

Do not use this company under any circumstances. They are unethical, unprofessional and undeserving of your business. I can not empasize what a miserable experience we had with the lady who answers the phone, the person that came out and did the bid and especially the owner Guy. The owner was the was the worst person we had to deal with in the entire company. I can not believe they are still in business. They are really a terrible company. Please do yourself a favor and call Sandman Glass or the Skylight Place. read more

Customer service does not exist. Guy was supposed to come to my house for an estimate appointment and did not show up. I called after waiting for an hour and he was tracked down by his office. He showed up soon after and took measurements. I never heard back from him. After leaving a note at his office, there has still been zero contact. He is a very nice guy but I would never do business with him due to his lack of professionalism. read more

Horrible follow through on service. Window lock never worked form an April install and it took three failed scheduled appointments before someone actually showed up. Each time I was told someone would be here I took time off work and they never showed up on the scheduled date. Always an excuse of some kind. Beware - once these guys get your payment and leave your job it is almost impossible to get them back out if there is a problem. I was going to use them to finish replacing all the other windows in my house but no chance after this experience. read more

I had windows installed from them maybe 10 years ago for the entire house. Great install team, a window broken when it arrived and they took care of it ASAP. the caulking they used aroudn the windows is still in perfect shape and so on. The reason for the review 10 years later. I have a sligh hazing in one window (I think its been there for years) so I called them and was reminded how good I thought of them back then and wanted to share with other customers. read more

Lighthouse did a great job on our install of 4 windows to replace the original windows with failed seals and broken hardware. Gus patiently measured our windows, explained our options, accommodated our request (we didn't want vinyl) and their crew installed our windows and the result is super. I had worried about how well the trim would integrate, but it really looks great, and we are happy customers, who will be back for the kitchen windows next! read more