Our water pump went out two days before a planned cruise ("it's always something")! We secured a…read morenew pump and called CBM first thing Monday morning. They reported they could squeeze us in Tuesday, but invited us to bring in the boat (room on their 60 ft slip)- we delivered the boat within the hour. Staff helped us with both arrival and departure! Jon then spent time learning about our deficient pump. His expertise with the electrical system was immediately apparent. They were able to replace the pump Monday & we retrieved the boat before closing. Given our experience, CBM was accommodating, efficient, and fairly priced; we will return!

I take no pleasure in writing these comments, I feel that anyone planning to take their boat into…read moreCommencement Bay Marina, (CBM), might want seriously reconsider. Here's why: 1. My boat is a 2018 Monterey 295SY. I had it trailered to CBM after it sat for two months in Seattle at Rockingham Marina, where none of the work to promised was completed. I had to lobby Monterey Boats to allow me to take the boat to CBM, because Rockingham was their go-to marina for boat warranty work. I asked Monterey to allow me to take the boat to CBM because I trusted Jeff, CBM's chief mechanic, and had been doing business with CBM for over ten years. 2. My boat arrived at CBM from Rockingham Marine a mess. Neglected, it had accumulated water in the cockpit and cabin that was molding under the carpets and seat pillows. I keep my boats in pristine condition so this was tough to see. At CBM my boat sat outside, canvas unsnapped, with no external power attached for about two weeks. After two weeks, it was moved inside where I thought work would soon begin. It did not. 3. I got on the boat personally while it was in CBM's possession only to see mold being created because everything in the cockpit area was wet. The boat has a full canvas top. It had been left unsnapped. I corrected this situation by moving carpets outside while rearranging a canvas that was sitting in the cockpit area, a new canvas to be installed as part of the warranty work. My boat was degrading before my eyes and CBM did little to stop that from happening. 4. The boat sat for two months before any meaningful work was done. Ostensibly, this was because of negotiations between CBM and Monterey over the cost of warranty items. In this time, a bid was taken for canvas work. CBM asked an outside contractor to give an estimate on the cost of installing the new canvas. The canvas guy looked at the boat, then issued an estimate of about $2400.00. CBM added $600.00 and sent the estimate to Monterey. It was an exorbitant estimate and CBM should have known that. Nonetheless, CBM sent it to Monterey who refused to pay. Fact: the new canvas needed about 10 snaps and a little effort to get it on the boat correctly. I gave up trying to get the canvas installed at CBM. Note: I spoke with the canvas estimator they used. He told me how he went about getting his estimate. His explanation was ridiculous. CBM should have known better. 5. I was to pay CBM for the boat's annual servicing, work that could have been done in that two-month period while waiting for Monterey to agree to terms. CBM did almost nothing in that time frame, preferring to wait until Monterey agreed to terms. This made no sense, considering I was paying out-of-pocket for the annual servicing. 6. The young lady that handles contacts between CBM and the builder ultimately put me in a very difficult position, one where I could no longer negotiate with Monterey. I ended up paying two thirds the cost of the warranty work because CBM made an offer to Monterey without talking to me. It was an offer that was too good for Monterey to refuse. 8. When the charges came in, CBM said they DID NOT change the oil and filter. When asked about the $450.00 charge for changing the oil, CBM's response was, "I was mistaken, they did change the oil". Within twenty minutes of taking possession of my boat, I checked the oil. It was dirty, and noticeably not new. 9. The horn was supposed to be fixed. It was not. The horn sounds as horrible as it did when I gave the boat to CBM. I was charged. 10. One mechanic left holes in the wall fabric when installing the CO2 detector (this boat is valued at somewhere in the range of $160,000 and $185,000, so holes in the wall fabric do matter). He also left part of the hanging closet (while working on the CO2 detector), on top of the canvas that was lying in the cabin. When asked about the piece that was part of that coat closet, the chief mechanic said his mechanic had no reason to be in that closet and it was not his fault. Truth: the mech had to go into the closet to install the CO2 detector. He simply did not finish the job. 11. When I picked up the boat, I noticed a portion of the new canvas was missing. When asked about it the next day, the chief mechanic's response? "It was never there." I knew that it was. They found the canvas two days later. CBM also swore that a cockpit table cover was never received. It, too, was found months later at CBM, grease covered, ruined. I trusted Commencement Bay Marina. Sadly, after over ten years of associating with CBM, that trust is gone. Note: I installed the canvas myself for about $50.00. I'll change the oil myself at the end of this season. I will have the horn and the wiper installed as soon as I get the new parts from Monterey. I am not mad. I can afford to pay. I am disappointed, not just at the poor workmanship, but at the belligerency of the mechanic when problems were brought up. I was a loyal customer for life. No more. One word: Dumb.

Very professional and knowledgeable service. Repairs done both onsite and mobile. John's prices are…read morenot discount pricing but well worth the cost because he gets the job done right. He has done several repairs for us on our boat that is moored full time and so far has been the most knowledgeable Mercruiser specialty mechanic I have dealt with. Thank you for keeping our boat going.

I just went to Southworth Marine today and the service was exceptional! The owner, John, is…read moreincredibly knowledgeable on old and new motors. He is honest and genuinely wants to help which seems hard to find in most repair shops. This was my best experience with a marine repair shop to date. I will be taking all my future business here!

We love this shop and stop by every time we're in Gig Harbor! The staff are always so friendly and…read moreknowledgeable. They also sell lots of great products. We rented kayaks this time and had a total blast! Definitely recommend checking them out!

Wow! What a selection of top grade tackle. The people here are friendly and knowledgeable. I…read morewould highly recommend stopping by if you need any tackle or if you have questions regarding the local fishery.

I've been to Point Defiance Marina quite a few times and especially when we were new to the area…read more Steve and I walked all the way from Owen Beach to the marina a number of times and always enjoyed the walk and view. You can see Vashon Island and it's ferry, Mount Rainier on some days and even some aquatic life in Puget Sound like jellyfish and seals. Some time passed where we finally went into the boathouse and even though we don't own a boat (and don't intend to) or are into fishing we still found lots of merchandise that we found and Steve even bought a t-shirt so there is a wide variety of merchandise to check out. There is a restaurant tucked down here we should check out sometime, an Anthony's restaurant that we will perhaps go to sometime also.

This is a lovely area to spend the afternoon in! The…read moreBoathouse is where you can go for your supply run. They have a variety of fishing equipment, snacks, sandwiches, and really cute clothing/décor. The marina itself has several activities to do. They offer boat and kayak rentals - the boats come from the Boathouse store and the kayaks come from wayyy down on Owen beach. For those that like to fish there is an area off the pier that allows you to do so and there's a fish cleaning station nearby. If you have a boat there are drive up and hand launch areas to get you in the water and moorage is available with gas and pumpout on site. From a walking stand point: great place to see sea life, close to the ferry, and an all around lovely place to get some fresh air!

I wanted to add to my current review from six months ago. During the last six months, Nick has…read morecompleted several projects on my boat. Each time, he left the boat cleaner than when he arrived. He was professional, honest, and took pride in the work he completed. Yesterday, Nick and Court arrived to complete another project. Both exceeded expectations. I rated them 5 stars, 6 months ago. I'd rate them higher if I could now.

If I could give 6 stars, I would…read more My family and I are new to yachting and we bought a boat we could afford (30 yr old Bayliner 3688). One of the first things we needed to fix was the toilet (for the in-laws). We bought an electric toilet and needed someone to install it. We were introduced to Nick from Binnacle Marine from a vendor in the marine industry. The one thing that stood out first versus other marine repair companies, is that Nick is immediately likable, and extremely friendly. He took the time to explain to us "newbies" what he was going to do, how he was going to do it, and then he just made it happen. He was so thorough with the install and so professional. He even cleaned up his mess after and it was like he was never there. That was on day one. With the laundry list of upgrades and minor repairs that we had, he was able to help up prioritize need to do vs. want to do, and has been very upfront, communicative, and informative. I have learned more chatting with Nick about our boat in 3 weeks than I learned in the 10 yrs of saving for this boat and reading about yachts, online. We won't use anyone else. Nick now does ALL of our boat repairs. The guy loves boating and it shows. His passion, his main mission is to keep people on the water and keep them safe by giving them peace of mind through the work he does. We will be recommending him to anyone that needs marine services in the Seattle area. If you want to see his work, message me. I'll try to update with photos (I haven't taken any because I didn't know there was a Yelp page until just now).

Great contact for diving in Tacoma, and great prices! I had non-diving friends move to Tacoma, and…read morefinally got the chance to visit from out of state. I was looking for a guided dive and had never been in open saltwater before. It was a bit of a last minute trip, and the shop was really really good about working with me to match me with a buddy, and had cheaper rental prices than all the other places I checked. Professional and easy to work with. I dove with Allen Raphael, and he was wonderful! Incredibly helpful, attentive to any questions I had, and was incredibly fun and knowledgeable about what we were seeing. I was also a little nervous, and he had a very easygoing calm personality while managing to get all the little details just right. I felt super safe and free to enjoy the dive, and he went the extra mile to work with me and my limitations, (no car, no place to dry gear overnight etc.) Lots of amazing sea critters too, lungfish, rockfish, nudibranchs, flounder, crabs and starfish of all sizes, sea cucumbers, anemone's...you'd never guess it's all down there by looking at the coast, and it's mostly all okay to touch! So incredible. Fantastic to work with, and we've already picked out the dives for my return trip!

The best place in the Sound for Fills, Suit Repairs, Service. If it's not Commercial Only gear this…read moreis the only place to go. Josh is also more then capable of working on Commercial Gear there is just another shop in Seattle that holds the right's for KMDSI service and sales, there is nothing Tacoma Scuba can do about that so it's not a negative. I have nothing but good things to say about this shop they have treated me very well!

Blake and the crew were so accommodating. This is a great spot to rent. Best and latest gear that…read moreis well kept, Easy water access, sheltered harbor and a bunch of fun. Great Work Gig Harbor Fly Shop / Gig Harbor Watersports!

My daughter and I were there looking at an inflatable kayak to purchase. My daughter had every…read moreintention of purchasing one they had but the one man working stood outside talking with someone who was sitting in his car the entire time. He never once asked if we had questions or needed help with anything. While looking at the kayak she wanted another couple walked in and needed help to which he pretty much blew them off. Needless to say my daughter hopped online and purchased a 1500$ kayak online because the one person working didn't acknowledge her or anyone else browsing the store what so ever. He clearly wasn't motivated to make a sale because we both would have gotten one.

I scraped the bottom of my boat and damaged the gel coat and exposed some of the fiberglass. They…read morewere able to get me in the same day and worked with my insurance. The work was done ahead of schedule and the quality was excellent. Thanks CSR for a job well done all around. Oscar A

I can't say enough positives about CSR Marine South. They have helped us out three times with our…read moreBeneteau 361. Their service is always timely and well done. They stand behind their work. I totally and completely trust their integrity. Well done, CSR Marine South!