Want to say thank you for the all of the assistance by Cely she was informative and made…read moreunderstanding things easy. Thank you!

Also the 600+ google reviews that they ask you to post the day after you sign a policy with them…read moreare not accurate as these people have been customers for all of 24hrs This office is an absolute mess. Please save yourself the hassel, frustrastion and headaches and take your business elsewhere for any of your insurance needs. I kept getting notices to the point where it was becoming monthly that my rates were increasing without any explanation. I called and submitted documets showing my defensive driving, I signed some form to exclude sopusal liability insurance and had my rates decrease slightly, only to receive another notice a month later that my rates again were increasing. I then received an addt'l notice that my policy would be renewing as of August 2024 and was drastically increasing again! I called the office for an explanation as to why (I have no accidents, points etc on my record) The staff member that answered was very friendly but her answer to me that "These are the new rates so they are increasing, sorry" was a bit unacceptable. I had to be transferred to the office manager Nicolette for a proper explanation. The next day I called the office and cancelled my policy as I obtained significantly cheaper rates from Geico. I spoke directly with the office manager and cancelled. I even was on the phone with her to confirm that she received via email my new insurance cards to confirm I obtained a new policy before cancelling. This was on August 1st, 2024 and my policy was not to be renwed until August 15th so I was actually to be prorated. On August 15th I was billed on my credit card 267 dollars for a policy renewal....The same policy that I cancelled 2 weeks prior with the OFFICE MANAGER. I called the office and spoke with the secretary again as she confirmed my "active" policy that again was cancelled. I was transferred to the office manager again and was informed that they neglected to cancel my auto billing and that the underwriters were made aware and a reverse transaction was put in place to be done as soon as possible. After 5 days of not receiving a refund on my card I had to yet again call back and question why I havent received the creidt on my credit card. I was told now a check will be mailed to my home in the next 5-7 business days. I finally received my check on September 3rd. I am now dealing with receiving messages that I have an outstanding bill of $3.74 and I am currently waiting for the office manager to yet again call me back to rectify this issue. Again, please do yourself a favor and save the hassel and headaches with this office and take your business elsewhere.

I never had such a horrible experience as I had with compasspoint insurance broker Jeff Smith and…read moreWoody (mgr). Too busy to get me an insurance card for a new vehicle. Had the car dealer waiting for 3 hours stating someone will be calling the dealer called 5 times, I myself called and stood on hold for 20 minutes no one could help me as per Eli front desk supervisor. Finally I called the insurance company myself and they got my dealership the insurance in 5 minutes. I never got a call from Jeff Smith nor did I get an apology. Woody the "mgr" told me he would find out what happened and I never heard from him again. I wouldn't recommend this broker to anyone. Poor customer service. Patricia

Best decision I made this Year. Upon a friends recommendation I called and saved 700 dollars off…read moreour families car insurance and could not have been more pleased with the profession service and attentiveness to the precise coverage detail Most companies don't take you through which really matters. very pleased with the overall experience. Thanks again.

Enza's was very helpful and did a great job saving us money on our insurance needs . She is very…read moreknowledgeable, help us with home, auto , and marine .

When looking for awesome customer service this is the team you need. I had a horrible experience…read morerefinancing with my current mortgage company and we had issues getting our insurance complete and when I say Rosemary and Kate went above and beyond to help assist me they did a great job with everything I couldn't ask for a better service and help. They continue to keep me in the loop they contacted companies to also assist. I can go on and on giving kudos to Rosemary and the team they are awesome and completely professional and dedicated to their job. Thank you once again!!

What are we talking about when we talk about insurance agents? With costs being generally equal…read moredepending on how much of a screw up you are, you're really looking at customer service. You want your agent to be available and willing to help. Well Sanseviro Insurance could teach a clinic on customer service. Maybe it's an Italian thing, but you go to their office and you feel like your sitting in their living room. They know you, they know your policies and they know what's best for your situation. Hell, they even know the policies of your crazy old man who needs a little help in remembering that you have to pay for insurance before it lapses. Anyway, the gang here absolutely rule. Family owned and operated, and they truly treat you just like one of their own. Which could explain why i'm always being asked to take out the garbage and to sit up straight when I visit their office. If you're looking for great policies that save you money, call them.

I have been with this agency for years. Today I needed some advice on billing options and was…read morehelped by Shauna...she was very friendly, helpful and answered all my questions. I would definitely recommend this agency.

I had a very bad experience with this insurance company…read more I have a property under my LLC company. I told the girl insure it under my company. But they insured me with UPC with my personal name. 3 month later I told them I have tenants move in. then they told UPC don't insure LLC.(Paid whole year), she changed to Utica for LLC,(paid whole year). 1 month later, they told me Utica don't have renter's policy. then changed to Kingstone, I received a bill form Kingstone, while I am still paying Utica policy during the same time period. She canceled Utica policy. a month later I didn't get refund. I called Utica the girl told me the check mailed out a week ago, and sent to a wrong address. Address should be xx midwood ave, nesconset, NY 11767 instead xx midwood ave, Lake grove, NY 11755, I never received the check. Insurance agent is very irresponsible, they don't have any knowledge what policy they are selling. I still didn't get my refund $1xxx check from Utica. The reason I chose this company, because they just 5 minutes away from my house. I thought it was convenient. Biggest Mistake. Regretted it

Had such a wonderful experience sitting down with Juleigha. She is very knowledgeable and gave…read moregreat recommendations on what to go with. She thoroughly explained the policy and answered all my questions. I highly recommend her to anyone searching for a policy!

Max and the Statefarm team were amazing/He got me a rate I could afford. Max was professional and…read morecourteous. The Statefarm employee was genuinely concerned as to my needs and my quest for the perfect car insurance rate. Living in NYC is not easy with high rents the everyday hustle and bustle and over crowded streets. But a rate was found that fit my budget. Way to go MAX!1

Promise to get quotes same or next day. Call a week later, told my agent will call back . Never…read moreheard back again . Terrible customer service

Jim and his team are the best. I use them for my business and personal insurance needs. There…read moreservice and knowledge are second to none and would highly recommend folks insurance. As a full service agency, they access the best insurance carriers and get you the best price. I referred folks to a friend and his umbrella policy saved them hundreds of dollars.

Unbelievably professional and helpful. I've never dealt with a broker for my insurance before…read morehaving always had my insurance with Geico and before that Allstate. That was until a friend recommended Mike at Malpigli & Associates. He spent at least half an hour on the phone with me explaining all of my coverage and what each was meant to cover. He showed me that high deductibles are not always the best value and showed me where my coverage could use some improvement and where what I had was good. It became clear pretty quickly that if you only spend 15 minutes on your insurance you are probably missing something important. He took all of my information, explained how the companies underwrite and what they all look for. He promised to get back to me in an hour or two and he called me back in half an hour with rates from three companies that were less than what I was paying with lower deductibles and higher coverage. He recommended a company I had never heard of but came to realize is a great company. (Utica National) He saved me $848 over Geico lowered my deductibles and tripled my coverage. He also gave me rates for Travelers, Hartford and Progressive but Utica was the best for me. He said he would "squish the lizard" and boy did he! If you're getting ready to pay your car insurance do yourself a BIG favor and call Mike at Malpigli and Associates. You'll be glad you did. I know I am.