After a horrible experience with a previous hospice, I was admittedly apprehensive about starting…read moreover with another provider. From the moment I connected with Silver Lining Hospice, that apprehension began to fade. I felt supported and understood during one of the most difficult seasons of my life. My point of contact, Josh, was consistently professional, proactive, courteous, and helpful -- guiding me through each step with compassion and clarity.
Ashley, the Head RN, demonstrated not only exceptional medical knowledge but also genuine warmth and empathy. She didn't just supervise the team -- she was right there alongside the CNAs, delivering hands-on care with the same dedication and heart. She always listened and answered every question with patience, offered support, prepared me for the changes ahead, and -- most importantly -- treated Vera with the utmost dignity and respect she deserved.
The CNAs were equally remarkable -- caring, attentive, and loving in every interaction. They, as with Ashley, were always punctual and lit up the room with their positive, loving energy, which on many occasions prompted Vera to share a long-hidden smile of happiness and sometimes even an enthusiastic "hi!" They perform a much-needed but often thankless job, yet they do it with constant love, care, and concern.
Over the course of seven months, with multiple visits each week, supportive friendships developed -- not only with me, but also with my Doberman, Cheyenne, who was coping with her own sadness and fear from Vera's illness. These bonds of friendship became deeply appreciated and even more valued upon Vera's passing.
Silver Lining Hospice truly lived up to its name, becoming a source of light during a time of deep sadness. I will always be grateful for their dedication, compassion, and the peace they brought to our home.
-- Johnny Burchett
