We moved our mother into Brookdale Highlands Ranch in June. We visit her often and have observed…read morethe staff and other residents. We are very pleased with the attention she receives by the staff. She is very comfortable there and that gives our family peace of mind.

Having been a Caregiver for those afflicted Alzheimer's and Dementia for a number of years now, I…read morehave seen many memory care facilities throughout the city; my experience with this Brookdale care center was worse than awful. I had a client there several years ago, and I have never been so disgusted by what I saw, experienced, or felt. Maybe things are different now, but back then, it was really bad. What I saw: the residents at that time, were not supervised by staff when I was there, and were literally banging their walkers into each other. As they got more and more agitated, I chose to step in since no one else was around to. The residents were up wandering around at all hours of the night, and seemed to be free to go in each other's rooms; I, myself, witnessed other Brookdale inhabitants in my client's room. Some of her personal items turned up missing, and management couldn't account for either the missing items or intrusions; despite repeated requests, they did nothing about either. What I experienced: 99% of the time when I arrived, the residents were pounding on the locked door and shouting "get me out;" when I opened the door, they would rush me and try to leave. I I would do my best to stop them, but couldn't alone control disorderly dementia invalids who nearly bowled me over as I tried to get to my client. Once again, there was no staff in sight. What I felt: my stomach was in knots and I was constantly worried about my client...about her safety, health and welfare. We chose to move her to a different facility where she thrived. Interestingly enough, a staff member from Brookdale predicted that my client would get "kicked out" of any establishment for her behaviors. Instead, she did better than ever. It goes to show that positive attitudes, patience, understanding and staff members who are there can change anything

I was able to get my father into Brookdale Greenwood Village after he was required to leave Centers…read moreat Lincoln. I had a few days to shop and contacted three different facilities. After visiting Sunrise, I was contacted by a representative at Brookdale. She was able to immediately schedule a tour of the facility since my dad was still in rough shape and going home was not an option. She was thorough and answered all of my questions and provided reassurance to my father. Brookdale has assisted living and rehabilitation on site. I received introductions to the department heads and knew this was a good spot to continue his rehabilitation. The facility itself is in an ideal location. We were allowed to customize his apartment so he could have privacy as well as room for family and friends to visit. His trip over in the Brookdale van was the "best ride he experienced since being hospitalized." (He had horror stories of transpiration to Kaiser appointments) I also had multiple friends and family compliment the facility. I was able to visit dad every day and even had lunch with him a couple times. His friends were visiting and eating with him too. One day he was working with Kaiser rehab and made it down to the piano and played a few measures for us. Cancer is a beast and my dad had an extremely aggressive form of kidney cancer, which sent him to the ER when the cancer fractured his spine. Although he was only at Brookdale for 10 days he did have a good stay and his pain meds were given in a timely manner. He lost his fight with cancer 14 days after leaving Centers at Lincoln. I can't thank Brookdale staff members enough for keeping him comfortable for what happened to be his final days.

LThis is not a real rehab ctre. Lack of supplies, personal and rehabilitation equipment makes this…read morea poor choice. Their menu was lacking and their staff was insensitive. I am back in hospital because of their neglect. They are not a real rehabilitation facility. Beware of your loved ones being recommended by their insurance company. Maybe long term living is OK, not rehabilitation.

My previous review was for their rehab area of care. This is for a tour/eval of their memory care…read morearea of care. The memory care is a smaller, more intimate set if rooms (14?). There is one room which is a double (less per individual cost), but the rest are single, private rooms. What makes this a charm of a place that the care givers seem really engaged in the resident and resident's family. A good set of events and comradery of residents was very evident. When we visited, an ice cream social just ended and most all of the residents were outside enjoying it. It was a super warm environment and felt like all were part of a bigger Brookdale GV (Greenwood Village) family. The room we saw had a bathroom with a shower. As with other places, you furnish your own room with your own items (bed, dresser, etc). On the down side, the single room was smaller than what was being looked for and did not include a refrigerator nor kitchen/sink area. There is also a non-refundable initial fee which makes it difficult to chose their place with enough confidence that you are sure it is a match before you try it. Their memory care area is in the first floor in the same building as their rehab. Their Assisted Living is in a separate building across the parking lot.

Do not put your loved one in BROOKDALE!! especially the one in Greenwood Village!! I truly believe…read moremy dad would still be alive had we not put him in this place for 7 days for rehab to get home after a hospital stay. I met him there the day he was transferred from the hospital. I immediately called and texted pics to my brother and said I don't have a good feeling about this, he's going to fall! I prayed I was being overly worried but sure enough the first night he fell & there after he fell at least once a day sometimes 2 or 3 times.. every time I went in the nurse would say he fell again, that's if a nurse made an appearance. I asked what they could do about it?! he came there for rehab. He hadn't walked in 3 weeks prior and was there to get his strength back.. and they just let him do what he wanted. I asked can they move rooms different bed any options?! all they would say is oh , we can't restrain him. Yes, I'm aware of that. I said I didn't ask you to restrain him. I said he is falling! What can we do? Of course I got the cold shoulder like why is this woman asking us questions? I would love to see it if it was their parents in there how they would act! And I was being calm. I hope they would be advocating for their person. And the sad part about it is every complaint and worry I had, came true. He fell more times than days he was there and was actually sent to another hospital for one of the falls with over 20 stitches in his leg, then back to BROOKDALE against all of our wishes then, while we were frantically looking for a place to transfer him, they sent him back to the original hospital by ambulance a few days later saying that my dad was being 'combative and confused' Of course he was! He was so severely dehydrated the ER said his kidneys were shutting down and the Dr at ER said that it looks like my dad was disheveled and severely dehydrated, thinking he had come from home. I told them no he has just come from a Brookdale! They couldn't believe it. So much so I pleaded with them to not send him back there and they agreed and admitted him back at the hospital. I watched him get 4L of fluid in the ER at and come back to life again within an hour.. He fought hard & lived another 10 days but never recovered from all that and passed away at the hospital. He missed his first grandchild's first Christmas. I wish someone would've warned us. I was there every day and I couldn't do anything about it except try to transfer him out of there, but it was too late. I wish I would've listened to my gut and took him that very first day put him in my car and went back to the hospital. He didn't fall once while he was in the hospital and he was in the hospital a total of 20+ days.

I researched and interviewed over a dozen local home hospice companies. We decided to go with…read moreBrookdale and were SO thrilled with our team! They are compassionate, caring and helpful with every aspect of this difficult time! Not only are they loving and supportive of my mom, but have been family to me! Thank you, Brookdale Hospice!

My Mother-In-Law has been here 4 months. This wouldn't have been my choice for her (but I'm not…read moreliving here) she is very happy with her selection. The building has been under renovations for some time but are finishing up now. The other residence are fun and friendly, plenty of activities if you want to get involved. The halls are quiet and they allow pets! If your reading this post you want to know how the staff are. They are great. Brookdale DTC has some really dedicated staff and that makes all the difference. They are responsive and it is such a reliefe to leave your loved one in trusted care. I very much have the impression that the corporate office listens to resident requests. Things were going south in the kitchen and soon a regional manager was on site making changes. Any issues we have brought up to management were handled quickly and to our satisfaction. I have suggested Brookdale to friends looking for work, I would recommend you take a look for your loved one. 4 stars only because of the construction.

This is the worst place. They are cheap & administration is awful. The have a lot of "titles"…read morethat mean NOTHING! LPNS that aren't REAL nurses & people passing out meds called Qmaps, that require little training. It's scary! They also don't do what there computer tells them ON time! Some are good, but many just don't care & don't do there job. They are soooo nice when vetting you, but once your in, FORGET IT! Business as usual. $$$$. What a waste of my parents hard earned money! My dad is looking down & KNOWS what the truth is. Someone died a few years back falling down the stairs! They didn't die from the fall, but not being going & froze to death!!! Allegedly someone turned off the alarm on that one door. Yet when they couldn't find the resident they claimed they had looked down all stairwells. Well clearly they didn't check that one! The sad part, they merely got a slap on the hand.....

When searching and evaluating a senior living facility, consider the following factors:…read more Types of care available (are the care cost included with monthly rent) Community location Types of activities available Staff credentials Overall care quality Mission and purpose of the community First impressions Access to entertainment Travel options Type of community Levels of service Accreditations Standard amenities and lifestyle services Dinning & Meals How old is the building Ask other residence about any heating/cooling/water or elevator issues Most importantly go with your gut - do your research!!! Make sure the company/facility (no matter what state this has happened in) has NEVER been in any federal class action lawsuits alleging financial abuse and violations of the Americans with Disability Act. So Please I beg you to do your research before moving your loved one into a facility! My recommendations for senior living facilities: The Dial Senior Living Morning Star Kisco Senior Living Julia Temple

My mom has lived here for approximately 5 years now. At first, it was really fairly decent. Sure-…read moresome minor complaints about food but overall good. The service she has received in the last year has dramatically declined. I am constantly left wondering if the administration is completely inept or just following a corporate direction to make more money. Communication with administration is quite difficult. I cannot reach anyone to address an issue without being overly persistent and finally rude. Several specific incidents to report. #1- my mom fell out of bed in the early morning and pressed her call button for help. She pressed it several times over the course of TWO HOURS while lying on the floor. When I brought this up to the management- she seemed appropriately appalled but apparently not concerned enough to ever get back to me with what had happened. My mom recently moved into an assisted living unit in this center- and we were asking to see the new contract on a daily basis. They were very unorganized. Literally the day before ( or day of... can't remember which), the contract was brought to us to sign. Since we were sitting amongst all her packed boxes- I guess it's a good thing the contract and services were in line with our expectations! Now however, after about a month in the unit- Mom has been told of an additional charge which was not in the contract and it's not for a service she needs. She was even told that "her daughter (me) agreed to it over the phone"- I certainly was never contacted. It remains unresolved with no real explanation of why this charge is necessary except for some vague references to "policy". I think the front line care workers here are good and they are caring. However, you have to put up with bad administration in order to be there. If I hadn't just moved her and if we weren't in the midst of a pandemic- I'd move her right out- because this is just the tip of the iceberg. Find somewhere else- but see how easy it is to get in touch with them and how crisp and knowledgeable they are about details- you'll be glad you did.

Assisted living with really nice employees very welcoming and placent . I do recoman this placeread more

My family and I would like to "Thank" Brookdale Meridian Lakewood for their hard work and…read morehospitality. Our father Mr. Lawson was a resident there and was grateful for the help he received from the staff - he loved living there. From our families point of view the people who work here are caring, understanding, patient and most of all coherent of the environment they work in and the people they care for. The grounds are manicured and kept secure at all times. The interior is inviting, very clean, organized and easy to navigate. On several occasions we needed special assistance / accommodations and were treated with respect and understanding by the professionals who work there. They really work hard at keeping their residents busy, entertained and most of all Happy. To all the wonderful staff and neighbors "Thank you" very much - you made a difference and we wish you well. Sincerely and Respectfully, Mr. Anthony Vigil Mrs. Amy Vigil Miss. Amanda Vigil

My daughter is in Brookdale at Skyline and has been there for the last year. She has MS and…read morepressure sores. She is private pay and needs total help/care. The CNA in the evening is so disrespectful that I had to write this review. While giving my daughter her medicine, pill form, my daughter asked her to please slow down, to which she replied " Is this the next thing to go?" meaning her swallowing. The next, and certainly not the last insult, was after she returned from the hospital, where they put a new catheter in, it got twisted to which she replied " I hate it when people wet themselves." This CNA needs to be yanked from ANY assisted living center. People are there because they need the care they provide NOT TO BE INSULTED FOR THINGS THEY CANNOT CONTROL!!!!

Don't believe that the assisted living facility is a 4.5 star facility. There is no way. The Rx…read moremanagement is a 2 at best. The food is a 1.5 at best. The response time is a 1 at best. The only way this facility is a 4.5 Star is if all the reviews are done by staff members under orders. Overall I would rate them overall facility a 2. My mom died here and shouldn't have. I believe that there are caring aids that work there, but administration limits their effectiveness with budget killing processes. They are extremely overworked and understaffed. The management has changed out 3 times in 2 years. You can do the math. The extra charges they charge for "assisted living" are outrageous... I would look for other facilities for your loved one. We spent 3 years with this facility. Not good.

Our 92 year young parent is being wonderfully cared for by…read more Brookdale University Park in the assisted living suites. The Director of Assisted Living attends to every need with kindness and care. The improvements in the health of our family member are nothing short of amazing. The need for a wheel chair and supplemental oxygen have been replaced with healthy breathing and walking with assistance. Prior to Assisted living, our parent lived in the Independent Living Community at this Brookdale for three plus years. This has been a good choice for our family.

I helped a friend select an assisted living apartment a year ago. The Club was both of our first…read morepick; one year later he is still happy and a lot healthier. I am an expert on Brookdale facilities and this is as good as it gets for your senior loved one. The Club has been newly remodeled and has a warm welcoming lobby. There is a small Internet Café where people signed up for computer time. My friend and I always stop in for a free cappuccino or lemonade. The grounds are nicely maintained and some rooms have spectacular views. I have eaten at "The Club" twice and both times enjoyed my meal. I did not make it for cocktail hour but there is one every Friday. You can get different levels of care from just the basics included in rent to pill management and personal care management. So, when your time comes to have to look for a place for Mom, Dad, or friend. Look at Heritage Club of Denver. And when my time comes, I am moving in as I forgot to say the chefs are from the Culinary School.