Well, after experiencing un-returned phone messages, finally, someone called back after over a week of not hearing from them. I asked them why it took several phone calls asking for an appt. They said, we didn't hear your name clearly. I said, "Well, you're calling now."
I selected a day for my massage said I would like hot-rock massage from the options given. They told me, "The weather is TOO HOT for us to do a hot rock massage; we'll probably just give you a deep tissue massage instead." So, that was false advertising; they wouldn't follow through on my selection from their publicized options.
They told me, "Oh! By the way, the address on our web site is wrong (50A Central Ave SE). The new address is 1111 Carlisle--one block north of CENTRAL"; I wrote this down word-for-word as the phone representative told me.
Disgruntled about not having the 'hot rock' massage available, I decided to drive in from Los Lunas (30 minutes) anyway, drove around in circles trying to find their place "north of Central" for another 20 minutes. I even stopped in shops in the neighborhood who told me there was no 1111 Carlisle north of Central.
So, I tried to call them to double-check on the location, but their phone recorder said they WOULD NOT REPLY TO MESSAGES FOR 24 HOURS!! How's that for customer service? Not having a GPS system, I did further research when I got back home.
If someone had at least ANSWERED they could have corrected the phone representative--she SHOULD have said several blocks north of GIBSON not one block north of CENTRAL!
Ironically, just trying to purchase a massage with them was a stressful experience!
When I told Living Social my negative experience, they were gracious enough to apologize for my unnecessarily bad experience and will give me a credit. YAY, Living Social! read more
