The manager's behavior was completely unacceptable. Jessica, who works as a Membership Concierge,…read morespoke in a rude and disrespectful tone and showed no interest in listening or resolving the issue. Her way of communicating does not meet the standards I would expect from Life Time Fitness. As a customer for 5 years, it is especially disappointing to be treated this way. Over the past few years, this place has not felt the same as it once did. In the beginning, it felt like a family -- now it doesn't anymore. After this experience, I understand why.

I was a member of lifetime, showed up on a saturday evening to exercise, was told that My…read moremembership did not allow it . I went overseas for 2 years and they continued to charge me after I told them to stop membership. My insurance pays over $100.00 monthly dues. These type of businesses that try to abuse people will fall Piss on Lifetime

This gym has the best vibe around, with a family feel where everyone knows you, and will call and…read morecheck you're okay if you don't show. I love their motivation and personal touch. If you're like me and need a nudge to keep on track, this is the place for you!

The team at FT are all very friendly and knowledgeable. They know how to push for results no…read morematter what the circumstances but always adjust for even daily challenges. Their flexibility and continued interest in me as a client is not often found. The recent addition of recovery/stretch sessions has been game changing for my results.

Middle age white woman who is the desk lady was extremely rude and profiled me and my friends, then…read morelied about the day pass price to scare us away. She kept sending one of her workers/friends into the locker room where we were getting changed in, to make sure we were leaving or whatever. Really unprofessional and I am so disappointed. We were nothing but polite and were treated with zero respect. The overall gym and locker room is very clean so it's sad to see that they lost out on customers because of a few bad apples. Be better, PFit.

new location smells like a chemical factory. I like the new location. I wish they would hire a…read morecompany who specializes in air quality.

Highly recommend.. All the trainers are excellent and the vibe is great. The playlists that the…read moretrainers play are awesome. The cardio and power exercises can be intense but you need to know your body and know when to tone jt down a bit. Since its a dedicated class with everyone doing the same workout based on instructions and motivation from the trainer sometimes pushing yourself that much extra can be tricky and you will need to know at what point you can push yourself and at what point you need to take a step back and slow things a little. I personally in my first class almost got nauseous because to match up to everyone around me I pushed myself beyond what my body could handle.. Was not the brightest idea.. If you are someone who is thinking about it, I recommend signing up for a class to see if it works for you. You have 1 free class to try it out which you can call in to sign up or even sign up online and if you like it then you can look at their various plans and see the right fit..

I had a class with Jenn. H. The workout was fine the weight section was definitely too easy with…read moreonly two exercises, and she had a bossy attitude, even bumping up someone's treadmill. I would give it three starts for that but this is why I'm giving it a 1. 1. I booked the class on mind body it said "pass available" During the middle of class Jenn was passed a note and told me to see the desk after class. Apparently my passes were expired but the app and the two studios still let me sign up without a problem, showing that I still had classes left to use! 2. The front desk woman was very nice as we walked through the steps that could have went wrong. She asked me for my credit card, I declined saying"I wouldn't have come if I didn't think I had a class available" seeing these classes are about $28 for a drop in. She understood and she said she would figure it out with the other studio tomorrow morning. 3. Morning comes and I get a call from the coach Jenn. She immediately asks me for my credit card info after I already informed her of the conversation stated above. She proceeds to tell me if I don't give her the card into she will just get it from the other studio I have been to. At that point I had to state very clearly and strongly I do not approve or condone her taking my credit card information . She then CONTINUES to say that someone has to pay for the visit. I tell her I understand but that will not be me seeing it was either due to; the app, her studio or the other studio. 4. I am also in the business of fitness and I have NEVER once seen this kind of pushy-ness or poor customer service. Believe me this has happened to me being the coach and I chalk it up because I want a happy customer and I fix the problem so the malfunction doesn't happen again. Truly haven't see this poor of customer service in years. Yikes!!!

Two floors of expansive gym space with pretty much everything you need. Full range of equipment…read more(weight room upstairs + cardio room downstairs), an indoor track overlooking the basketball court, and even a childcare facility, and a tennis court in the extended tent facility. I came on a Saturday morning and it wasn't busy at all; plenty of space and no waiting. Feels like one of those gyms where timing matters, but if you know when to go, crowds aren't an issue. Gotta setup your 24-hr access too if you can. Solid base gym.

The center is 24 hrs. Has everything you need from free weights to cardio machines. There is a…read morerunning track just out the side door.

I switched from another local place and it's been the best decision I've made. The facility is huge…read moreand I rarely ever wait for any machine, bench or dumbbell. The staff is great and easy to chat to. The fellow gym goers are also great and I've made quite a few good connections already. The classes look great, though I haven't done one yet, I'll get to one eventually. One staff member suggested a new Pilates class for my wife as she is ailing a fractured patella. I love this gym and look forward to it every time I go!

They don't tell you that you are signing a 2 year contract and there is a $100 cancellation fee.read more

I love this gym! Heidi is so knowledgeable and can show you how to get the most out of your…read moremovement. She's so inspiring. Working out with her has been a game-changer!

I took my first studio class with them and I loved it and will definitely be coming back. The…read morestudio class is (HIIT) High intensity interval training and it was great. It was a medium size class, so it felt intimate but not empty. The coach Brad was awesome and very positive with a killer playlist. The training room is a great place for group fitness classes, individual coaching and private sessions. They offer a variety of classes for those of all fitness levelsZ they will work with you individually to meet your goals. It is a very nice venue in a suburban shopping plaza. The price is very reasonable for the equipment, attention to detail, and personal fitness you're getting. It's a very welcoming environment with all those who attended made me feel like I was part of the community. I would one hundred percent recommend coming here if you're in the area or just visiting for business. There are also plenty of great food options right outside to help fuel you up after you kill that workout.

LA Fitness gym in Stoneham is a pretty decent gym with Pros and Cons…read more I recommend LA Fitness gym for the facility. For the benefits... the gym is big and spacious, has nice amenities (sauna, pool, and hot tub), and recently got a big remodeling makeover. The facility looks much nicer. For the downsides... the gym is not a very friendly and sociable place; and not a place to make new friends. And the staff at the gym is usually friendly when you're signing up but after you're a member they ignore you. Stoneham might be a geographical location of unfriendly people. Before I joined LA Fitness gym, I went to BSC gym in Woburn for a good 7 years before the location closed down shortly after the pandemic. Boston Sports Club gym was awesome! A staff member would always say Hello when you walk in the gym when you scan your card. I used to say hi to dozens of people at the gym and chat briefly occasionally. Lots of staff, trainers, members and me were connected on social media Instagram and would view and click like each other's posts and stories. BSC gym was the best gym I've been to! LA Fitness gym has a very different atmosphere of people. Normally when you walk in during the evening hours after 6pm to scan your card, they ignore you. One staff member walks to the other side of the desk and turns around so he won't see you, another staff member usually walks over to the customer service area when people walk in, and another staff member sits at the computer occupied on his cell phone. The only person that says hello to members that walk in is the Operations Manager Nicolas if he's not overly busy, is the only friendly person there, and leaves at 6pm. When I used to go in after 6pm, I didn't get a hello for at least 3-4 or 6 months and ignored daily by the front desk staff. Nowadays, I basically try to get in before 6pm while Nicolas is still there and it's a pleasant atmosphere; and before the antisocial staff comes in to cover the check-in area for the night. Also, one day on the gym floor last year I said Hi to a staff member (Asst GM) and he walked right passed me and just ignored me. Maybe he was having a bad day, I'm not sure. Also, a lot of LA Fitness staff are afraid to be connected to one another on social media Instagram. Most of them have 1,000+ Instagram followers, probably 100's of people they don't even know. But when a member sends a friend request to be connected and get to know one another, they get nervous with adding you. It's also not a friendly place with members. There are only a few people I say hi and chat briefly with and a majority of them are former BSC members that started going here too. Most members try not to make eye contact when you walk by them and some are occupied on their cell phones. One day when I was working on chest workout for the day, the first machine I always use is the incline bench press machine and there's only 2 of them. Both of them were occupied by members and both of them were using their cell phones while I was waiting behind them. I looked up at the clock and they were using their phone for a whole 5 minutes then finished their last set and left. I leave my cell phone in the locker when I workout so I'm not distracted and not delaying other member's workouts. Also, when another member left the bench press machine, he left his cell phone there. I used the bench press after him and thought he might come back to grab his phone but he didn't. I brought it over to him when I finished working out and asked if it was his. He grabbed the phone and threw it in his bag and said it was his. Very rude and not even a thank you. I should have just left his phone on the floor and he could pick it up from lost and found if someone turns it in. I've been trying to ask around people I know to join the gym as referrals so I have more familiar people there to say hi to. Unfortunately, most people are happy with their own gyms or it's too far for them. Aside from being a very unfriendly location, it's a very nice facility. I recommend LA Fitness gym for the facility.

-1 LA Fitness Stoneham underwent a remodel. They removed…read moreequipment that was well-liked and restricted a significant portion of the space and equipment from use, effectively eliminating it unless you opt for personal training sessions, as this area is exclusively for them! The spa remains out of service since they reopened after a two-week shutdown for the "remodel." Consequently, from September until now, we've been unable to use the hot tub during one of the coldest starts to New England's long winters! When I inquired about updates from any of the managers, including the Operational Manager, I received a response of "No Update" and a dismissive attitude, as if I didn't care at all!

I've never felt more comfortable at a gym, period. Coach Rita is a pleasure to work with and…read moreextremely patient. If you're motivated and want to work yourself into the best shape of your life come here. Whether your goal is to lose weight, gain muscle or simply feel healthier and more energized, Rita will help you get there. She'll even tell you how to buy groceries and what to eat. Try the first class for free, you'll see.

Rita is great! Love her motivation! She has helping me get to my goal weight. Steel is so spacious…read moreand clean. Rita, helps me with not only personal physical training but also she sets up a meal program for me to follow. My favorite part of Steel is the one on one I get with her. I would defiantly give this place a try if your looking to make some changes in your life.

dirty. bathrooms are filthy. employees last about 9 months then a whole new bunch of employees come…read morein.

Awesome old school gym with newer services. Gave up up the big boston chain during COVID because I…read moredidn't feel protected or safe. Todays fitness was Immaculate. And equipment, when rarely faulty, was repaired immediately. Best part... there was enough space and equipment to get through my workout without having to be jammed in on top of someone. While the other places have managers who don't give a darn the owner is present daily and watched over his facility and the care and attention I. The gym shows it. I'll be driving out of my way and staying here. Thanks for keeping the small gym feel in a big gym!!!