Representative from Burlington location reached out in a timely fashion. Nicole was professional &…read morecharming. All concerns were addressed well, and service exceeded my expectations.

This location specifically has gone down the drain. I have been a member for three years and…read morerecommend everyone to save your money and go to another athletic club. Ive never seen such a money hungry corporation in my entire life, disregarding every single long standing member. They raise their prices insessintly and yet refuse to hear customer complaints. The nail in the coffin for me was realizing today that they've covered the outlets in the cafeteria area to FORCE people to add the extra $200 (probably more now) per month for access to the "workspace" which is the same exact thing as the cafe. It's absolutely ridiculous. I truly don't know how these people sleep at night and I hope when profit margins start to drop they will have realized their mistake.

This gym has the best vibe around, with a family feel where everyone knows you, and will call and…read morecheck you're okay if you don't show. I love their motivation and personal touch. If you're like me and need a nudge to keep on track, this is the place for you!

The team at FT are all very friendly and knowledgeable. They know how to push for results no…read morematter what the circumstances but always adjust for even daily challenges. Their flexibility and continued interest in me as a client is not often found. The recent addition of recovery/stretch sessions has been game changing for my results.

You must be playing the music for the staff. Everybody else has headphones and they're listening to…read moretheir own stuff. And your loud music is a distraction.

The service at this place is poor! They should improve their…read morecustomer service... And signing up for any of their plans should be easier.

Highly recommend.. All the trainers are excellent and the vibe is great. The playlists that the…read moretrainers play are awesome. The cardio and power exercises can be intense but you need to know your body and know when to tone jt down a bit. Since its a dedicated class with everyone doing the same workout based on instructions and motivation from the trainer sometimes pushing yourself that much extra can be tricky and you will need to know at what point you can push yourself and at what point you need to take a step back and slow things a little. I personally in my first class almost got nauseous because to match up to everyone around me I pushed myself beyond what my body could handle.. Was not the brightest idea.. If you are someone who is thinking about it, I recommend signing up for a class to see if it works for you. You have 1 free class to try it out which you can call in to sign up or even sign up online and if you like it then you can look at their various plans and see the right fit..

I had a class with Jenn. H. The workout was fine the weight section was definitely too easy with…read moreonly two exercises, and she had a bossy attitude, even bumping up someone's treadmill. I would give it three starts for that but this is why I'm giving it a 1. 1. I booked the class on mind body it said "pass available" During the middle of class Jenn was passed a note and told me to see the desk after class. Apparently my passes were expired but the app and the two studios still let me sign up without a problem, showing that I still had classes left to use! 2. The front desk woman was very nice as we walked through the steps that could have went wrong. She asked me for my credit card, I declined saying"I wouldn't have come if I didn't think I had a class available" seeing these classes are about $28 for a drop in. She understood and she said she would figure it out with the other studio tomorrow morning. 3. Morning comes and I get a call from the coach Jenn. She immediately asks me for my credit card info after I already informed her of the conversation stated above. She proceeds to tell me if I don't give her the card into she will just get it from the other studio I have been to. At that point I had to state very clearly and strongly I do not approve or condone her taking my credit card information . She then CONTINUES to say that someone has to pay for the visit. I tell her I understand but that will not be me seeing it was either due to; the app, her studio or the other studio. 4. I am also in the business of fitness and I have NEVER once seen this kind of pushy-ness or poor customer service. Believe me this has happened to me being the coach and I chalk it up because I want a happy customer and I fix the problem so the malfunction doesn't happen again. Truly haven't see this poor of customer service in years. Yikes!!!

Two floors of expansive gym space with pretty much everything you need. Full range of equipment…read more(weight room upstairs + cardio room downstairs), an indoor track overlooking the basketball court, and even a childcare facility, and a tennis court in the extended tent facility. I came on a Saturday morning and it wasn't busy at all; plenty of space and no waiting. Feels like one of those gyms where timing matters, but if you know when to go, crowds aren't an issue. Gotta setup your 24-hr access too if you can. Solid base gym.

The center is 24 hrs. Has everything you need from free weights to cardio machines. There is a…read morerunning track just out the side door.

I went in to check the gym out. All seemed good so I decided to sign up. I then I received an…read moreagreement via email saying i acknowledged many things that I did not acknowledge. I was never given the Authorization Terms or the Terms and Conditions to look over. There were lots of terms I was not privy to. The person just took minimal information from me and asked for my banking information. I NEVER signed anything. This made me feel uneasy so I decided the gym was not for me and canceled my membership. They canceled my membership without issue. But then the owner took it upon himself to look me up on social media which i find to be highly inappropriate. My personal information should not be used for that purpose. I would not recommend this gym. The behavior of the leadership is unacceptable.

This would be an amazing gym. It has great equipment. It is always spotless. Unfortunately, it's…read morealmost impossible to use any of the great equipment bc the gym overrun w high schoolers on their phones and f'ing around. When they're not there people are claiming multiple machines and benches to do some sort of circuit. No matter what time you arrive the gym is essentially unusable for a real workout bc of the crowds. Worse than even LA Fitness Their bearded muscle trainers, especially the "doctor" walk around in a crowd taking up more space and standing around the front desk joking and glaring at clients. Front desk staff is very nice

I love this gym! Heidi is so knowledgeable and can show you how to get the most out of your…read moremovement. She's so inspiring. Working out with her has been a game-changer!

I took my first studio class with them and I loved it and will definitely be coming back. The…read morestudio class is (HIIT) High intensity interval training and it was great. It was a medium size class, so it felt intimate but not empty. The coach Brad was awesome and very positive with a killer playlist. The training room is a great place for group fitness classes, individual coaching and private sessions. They offer a variety of classes for those of all fitness levelsZ they will work with you individually to meet your goals. It is a very nice venue in a suburban shopping plaza. The price is very reasonable for the equipment, attention to detail, and personal fitness you're getting. It's a very welcoming environment with all those who attended made me feel like I was part of the community. I would one hundred percent recommend coming here if you're in the area or just visiting for business. There are also plenty of great food options right outside to help fuel you up after you kill that workout.

visited la fitness in Stoneham again. The revamp is fantastic. Good equipment. Nico and the staff…read morewere really great at sorting me with a pass. Definitely a great gym to use

hot tub is closed for at least 1.5 years. Now they closed sauna and don't even give the date it…read morewill open again. Sauna worked just fine when they closed it.

I've never felt more comfortable at a gym, period. Coach Rita is a pleasure to work with and…read moreextremely patient. If you're motivated and want to work yourself into the best shape of your life come here. Whether your goal is to lose weight, gain muscle or simply feel healthier and more energized, Rita will help you get there. She'll even tell you how to buy groceries and what to eat. Try the first class for free, you'll see.

Rita is great! Love her motivation! She has helping me get to my goal weight. Steel is so spacious…read moreand clean. Rita, helps me with not only personal physical training but also she sets up a meal program for me to follow. My favorite part of Steel is the one on one I get with her. I would defiantly give this place a try if your looking to make some changes in your life.

dirty. bathrooms are filthy. employees last about 9 months then a whole new bunch of employees come…read morein.

Awesome old school gym with newer services. Gave up up the big boston chain during COVID because I…read moredidn't feel protected or safe. Todays fitness was Immaculate. And equipment, when rarely faulty, was repaired immediately. Best part... there was enough space and equipment to get through my workout without having to be jammed in on top of someone. While the other places have managers who don't give a darn the owner is present daily and watched over his facility and the care and attention I. The gym shows it. I'll be driving out of my way and staying here. Thanks for keeping the small gym feel in a big gym!!!