I'll start by saying I know this is a first world problem but for most people this is seriously expensive purchase and there is no way they should be giving this company their hard earned money. I ordered a prism hot tub from Lifestyles HOT SPRINGS SPAS Ann Arbor about 3 months ago now. I was told it was in stock and would be 2 days to get it out to me. I was told that in exchange for receiving it quickly I would be paying a premium of approx $3000 over the regular price. It felt extravagant and I really didn't like the way they made me feel like they were doing me a favor. In spite of this my desire for instant gratification won our and I gave them my deposit only to be told, "oh sorry it would now be 2 weeks". The weeks begin to roll by with no sign of a hot tub. Regular calls resulting in days waiting for a response from Cody - the salesman. Each time it was delayed a bit but it's on the truck. Finally last week he actually looked at the paperwork and realized that he had not done it properly and my hot tub was never reserved. I wouldn't be getting it and it would be at least January before they could get the model I chose in. I was told don't worry they had a different model in stock and they wouldn't be charging me the premium for quick delivery any more. How very kind to not charge me the premium when they had completely failed to hold up their side of the deal. I went and looked at the other model and it really didn't meet my needs. They said they would look for another alternative. Yet more days go by and finally after prompting they offer me another hot tub which I decided would be a reasonable compromise as it was in stock. I pointed out the price seemed high given the circumstances. Another couple of days go by and I'm offered a small discount on the hot springs envoy Down to $16800. This still seemed off so I did due diligence and called several other dealers to get pricing. Sure enough The consistent price with all things equal was $14999. Not a small difference. You would think after messing a customer around this badly they would. At least one offering me their best price. When I pointed out the difference they said they could price match if I got a quote. At the end of the day, they knew what their bottom line was and should have been offering me it if they gave a damn about wasting my time. So I got the quote and waited another couple of days for a response. They declined to match it. After all the screwing around and crap communication they declined it because they could screw another customer for more money and business is booming. Well, here's the news lifestyles hot tubs. Business won't boom forever. Some people will read this review and decide to never purchase a product from you. Buying is usually the easy part. Customer service after the fact is always the unknown. Well I think we have an answer to that question upfront. NEVER BUY FROM LIFESTYLES. #PRICEGOUGING #LIFESTYLESHOTSPRINGSSPAS read more